Bought a car and found it to be damaged only days after. Little or no help when this was raised and fobbed off. I expected better. Sharp practice - Avoid!!!

We went to have a look at purchasing a new car. We got to look round at ease without anyone jumping on us. When they did come to us they were very helpful, we were made to feel very welcome, nothing was to much for them as we had lots of questions. Nathan Tye was the young chap that helped us. He made everything very easy for us and was a great help. He was also very polite. Would definitely recommend purchasing from Hilton Garage.

Son purchased a vehicle and now cannot contact to arrange delivery seems now they have his money they don't want to know they never answer their phones either and break promises to call back he's been trying to call them since Thursday

Just to say very disappointed with this garage. Was given a part exchange price before agreeing on a vehicle. However when came to exchange they made a decision to change their price after inspection. Poor customer service. The Manager didn’t have the audacity to explain. Stay clear from this company. Absolutely disgraceful.

I went to Hilton garage to purchase a vehicle with a part exchange in mind. The Hilton garage stated they could not accept my vehicle, as it had a CAT B recorded against the registration. The date of the CAT B suggested I had suffered the right off, but I found this unbelievable as I had not suffered any accidents. On enquiries with the DVLA and 2 independent HPI checks, it was confirmed that NO REPORTS were held on my vehicle. The Hilton Garage would not accept this, and stated I needed to speak with Experian and Autotrader, the provider of their checks, as this is who they go by. As I was keen to purchase their vehicle, I subsequently paid their relevant holding fee whilst I attempted to resolve the matter. I then commenced an investigation of my own over the following week, contacting both Experian and Autotrader, who, after exchanging emails with the relevant company investigation departments, cleared the CAT B as added in error. I recontacted Hilton garage in order to continue with the sale, only to be told that due to the week delay in purchasing, my car was now worth £2,500.00 less. This has raised some serious concerns for me in entering into any contract with this garage. I feel the whole experience with Hilton garage to be an absolute shambles, disgusting customer service and to be honest, quite concerning in relation to the practices by this company. I strongly suggest you avoid at all costs. Something is just not right.

Disgusting Costumer service no professionalism forget about that service person he doesn't no what is talking about I just came across to part ex my car in the and cancel my part ex no reason no explaining highly I don't recommend them at all

My partner purchased a Range Rover Evoque back in September which was faulty. I have been without the car since November and ended up requesting my money back as I no longer wanted the vehicle. We have been charged £1400 in usage fees for this. It is now 15th February and still have not had my refund for the car even though they have the log book and all keys and documents. We have 3 children and no car unless we pay silly money to hire one in the meantime.

They don’t transfer the ownership for 14 days, and on the top of that use the wrong address and I’m still waiting for my V5 over a month now

I saw a car I was interested on the website. I had some queries on the actual specs. From the first telephone query to the completed purchase he was extremely helpful and efficient he made the whole process easy and pain free. Very impressive and yes I did buy the car and I am very pleased with it