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I bought a car from the Holden Group in January 2018. The salesman I dealt with - Phil was great! He was really helpful and not pushy!!! I was nervous as my husband was working away but he may me feel at ease. It's the first car I've bought from them, but would def recommend them!
What an absolute shambles of a company Holden Group on Heigham Street is. Many Renault Clio’s were recalled last year for a Wiper linkage issue. My daughters was recalled but a few months later the linkage broke. Holden said it was tough as the new one was guaranteed. We took it to a local garage who said the linkage was the original one fitted in 2014. They hadn’t even replaced the linkage as per the recall, all they did was replace one very small part of it. Tried to speak to the manager but he was too coward to speak to me or ring back. That’s as about as unprofessional as you can get. Not so much as an explanation, just the old “ let’s bury our heads in the sand and hope it goes away” attitude. I don’t blame Renault for this as their head office were appalled by this garages poor customer service, it’s just Holdens of Norwich who are a poor excuse of a garage. It’s a shame you can’t give zero stars because 1 star is more than they deserve.
Nathan Butcher from Holden Group in response to Awful, cheap, unprofessional outfit.
I'm very sorry we have not met your expectations with your Renault. It's important that deliver excellent customer service with every encounter. I would like to take the time to understand what has happened in detail and the opportunity to put this right. I am the Digital Coordinator for the company will personally look into this for you. When it is convenient for you, can we have a chat ? My name is Nathan, my contact details are firstname.lastname@example.org and my direct dial is 01603 283916. I hope to help you soon.
Spent £22000 on new ca from Holden Group Heigham Street branch. On test drive couldn't be bothered to show us details of car. Waited 14 days for return of trade in monies. Stop/start not working and an oil leak. Stop/start was not rectified although battery was charged on two separate occasions and the oil leak took 5 weeks to repair even though were told oil leaks were considered very serious. The person dealing with warranty was away for two weeks so nothing was done until I rang them again. Reception staff don't want to listen and come up with all sorts of excuses about the car not working correctly. Wouldn't recommend Holden/Honda at all. Sold car back to them after 14 months. Too stressful dealing with them.
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Very disappointed as had purchased a 3 year old Renault captur on finance... Which went in for various issues 7 times in as many months... After many discussions we felt we had no choice but to take an alternative captur as holden gave this only option.. More exensive... Over longer period to pay... We agreed and took the second captur... Two weeks in the car had to have a new turbo but had to wait two weeks before we could get this done.. Taking us outside the 30 days return date... Once we picked car up after turbo replacement we were asked would we like brakes done as they we're 70% worn???? After having had the car two weeks do you really expect brakes to need doing??? So... Two captures... 9 months... With a 9th visit back to garage pending. Holden have been recorded (started a recording because of lies having been noted during conversation with holden) as saying how badly we have been treated... But when we as customers say we have had enough and we want to return car and cancel finance.... Holden say we have been treated fairly.!!!! Holden words we're... "Yes... We could cancel the finance... But we are not going to". Think twice before going to holden people... A very stressful time indeed!!
my husband went to the garage a few days ago and( turning up in his overalls and in a work van) and the man who dealt with him really couldnt be bothered, my husband was looking at the used vehicles and the first question he asked was what was our budget......! my husband asked for leaflets and he gave him one for a plug in hybrid, wasnt really very helpful as this isnt what we are looking for. my suggestion would be not to take a view of the customer based on what he/she looks like or what they are driving and also although they may be busy with the new cars going out this week i am sure that they rely on sales all year round!!!!!!!!!!!!!!!!!!!
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