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Terrible service from The Hughes Group. Absolutely not Mercedes level. Went there to do the MOT and service. Waited extra 40 mins for the car wash they offered and got the unwashed car back. Timewaster.
Reviewer has confirmed their email address
karen storrar from The Hughes Group in response to Timewaster
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Customer feedback is extremely important to us and any comments will be forwarded on to Management at the Dealership in order for them to make any necessary improvements. We would appreciate it if you could provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com quoting reference number HCJB12309, kind regards Karen
Was due to buy a used car, several delays due to car needing work done that they had missed and mot which had not been carried out. 2 days before I was due to collect they emailed to say that they had lost the log book so car could not be collected for another 2 weeks. Cancelled the order and bought same model from a dealer who knew what they were doing.
Reviewer has confirmed their email address
Despite contacting this company several times regarding a car they have for sale, I am still waiting for a reply. I wouldn't buy a car from this company if they paid me to take it away. Very rude people.
It's couldn't have been an easier or more enjoyable process. We are very happy with our new jeep, We are on our 2nd jeep, because they are so much car for the money. Ryan & the team were a brilliant help & everything was organise very quickly. Mr & Mrs Webb
Reviewer has confirmed their email address
The all round service from Hughes Group was excellent, I didn't get what I was expecting on my part exchange but they did manage to come down off the sticker price enough to make the sale mutually beneficial. I'm enjoying my new jeep and it fits my requirements perfectly.
Reviewer has confirmed their email address
Initial problem with Hughes Jeep. Update and long story short. Rang Chrysler/Jeep UK and they rang the garage. Manager got back to me. He couldn`t have been more fair to be truthful. He said he would take the car back no quibble and cash back or repair it. Rather than drive 500 miles south I suggested he send the parts for the repair and I sort out the labour. The parts are the guaranteed and expensive items needed to get my car tip top. This will be posted to me at no cost. That as well as a spare key remote and has upgraded the the warranty to a Jeep Approved one. The manager Raj was professional polite and helpful.
Hughes Group Beaconsfield, part of the Hughes Group, are and new and used car dealership specialising in selling Peugeot, Mercedes, Chrysler and Jeep. They offer Business and fleet sales as well as MOT's, servicing, parts, accessories and warranty.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
The Hughes Group
Station Road
Beaconsfield
Buckinghamshire
HP9 1QJ
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