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What a great place,the staff are so friendly and helpful ,they go beyond help,special thanks to Ben and Olly and Jan and lisa,and you get a great coffee and biscuits too looking forward to my new lbx,keep up the good work.
Another brilliant experience with the guys at Lexus HULL. Chris and Olly and the lovely young man who welcomed us and replenished our mugs throughout the few hours we were there. Drove in one car and out in a huge upgrade the same day, they couldn’t have done more for us. Thank you so much. 😊
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recently purchased a lexus from lincoln. transferred all docs etc to lexus hull my nearest dealer. wow seemed to be welcomed into the family, jolene sorted out my service plan, lisa kept us going with coffee and hot chocolate (by request) and technician explained why power boot lid wasnt working - not switched on! today received call from lisa checking that everything ok. hows that for care and service. .
My RX450h was by relay theft, stolen after owning it for just 7 months. I wanted an exact replacement and found it online at Lexus Hull - 180 miles away. Due to the distance involved and the fact that I had no car in which to travel, I purchased the car after viewing a video. This would be the 4th preowned RX I had purchased from a Lexus dealer in 15 years. Based on my previous experience and my trust in the Lexus brand, I had no hesitation in purchasing the car without viewing in person - big mistake. This is a very condensed overview : The car was delivered by a third party and was covered in tree sap with a layer of dirt on top. I had the car washed but the tree sap remained- it had to be chemically removed. Now clean, it reveals that the bonnet and front bumper are peppered with iro 60 stone chips. If the car had been delivered clean and I was able to see the condition of the paintwork, I would have rejected it. Lexus Hulls' solution was to send me a touch up pen - I declined and said it needed a respray. They refused but organised for my local Lexus dealership to repair the stone chips - they did a truly shocking job with large blobs of paint put onto (a selection) of small chips. I emailed Lexus Hull with photos who then washed their hands of me, saying there was nothing more they could do. I wrote to Head Office complaining and a suddenly a respray was offered. However, Lexus Hull then refused to supply me with a courtesy car for the 3-4 days I would be without my car. Yet again I had to contact Head Office and a courtesy car was provided. 4 months after delivery, the bonnet and bumper were resprayed and the car finally looks at it should have done, when delivered. It was a terrible experience having my RX stolen. Having been a loyal Lexus customer for the past 15 years, I did not anticipate buying a replacement car from Lexus Hull, to also be a terrible experience.
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I visited Lexus Hull and was delighted with the welcome I received. Upon entering the showroom Julie made me feel so welcome, I was offered refreshments. I felt I was with family. Thank you Lexus for making my visit a pleasant one and one I will not forget.
Such a wonderful welcome at Lexus Hull. The team are all extremely friendly. Many thanks to Julie who made an amazing hot chocolate.
Visited yesterday and was made most welcome by Julie and Jolie. Loan car was one we were interested in for the future. When we retrned we again received a warm welcome and Julie validated our parking on line for us - thank you, above and beyond. Everyone we spoke to had excellent customer service skills and are a credit to the management. It is was great to see Mark again - we have known him many years and are obviously loyal Lexus customers.
Visited Lexus and was impressed by the welcome and hospitality from Julie front of showroom. My journey had been a long one and Julie was amazing so friendly and her hospitality was 5 star during my wait for the car which was being brought over from the compound for me. Thank you Julie
Visited the showroom was pleased to be made so welcome, my first visit here and I can definitely say I enjoyed meeting Ben and Julie who are a credit to Lexus I must say I didn't receive the same welcome at other garages I visited. thank you Ben and Julie
Extremely disappointed service lady rude wouldn't listen to me made me feel awkward no customer skills At all Reception lady Julie was buzzing and extremely professional and friendly and put us at ease would return if did not have to see the rude service lady
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Hull Lexus
Saxon Way Priory Park
Hessle
East Riding of Yorkshire
HU13 9PB
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