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21 reviews from our car dealer reviews community
Leave a review for Hull Lexus
Leave a review

21 reviews from our car dealer reviews community

Leave a review for Hull Lexus
Leave a review
"Disappointed"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Extremely disappointed service lady rude wouldn't listen to me made me feel awkward no customer skills At all Reception lady Julie was buzzing and extremely professional and friendly and put us at ease would return if did not have to see the rude service lady

"Customer service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Upon arriving at Lexus you get a wonderful lady called Julie on reception who understands customer service and greets you will a wonderful smile and offer of a drink. A great employee at front of house well done Julie

"First impressions count"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We visited Lexus Hull and was extremely impressed with this dealership. Julie the host was most attentive and extremely welcoming. However, We were extremely alarmed by one girl (Chloe) whos dress sense we did find inappropriate for the showroom and work place. we wondered why management allowed this dress code in the showroom. And Tattoos should not be seen.

"5 stars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We visited this dealership and cannot fault Lexus Hull. From the moment we walked in, meeting Julie, sharing a coffee and viewing the range of secondhand vehicles on offer, 5 star hospitality. Thankyou.

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

You are Very welcome from reception to service.I came with a little thing that was professionally found and explained Thanks Lexus Hull

"What welcome..."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Beats Mercedes any day. I popped into Mercedes Friday, the reception staff were miserable and not helpful. Such a difference walking into Lexus. I was greeted with smile and a coffee by the lady host. So much more professional than Mercedes. The smile, the coffee, the biscuits make a difference. Well done to the Lexus Host. Other dealerships should visit here to see how it's done.

"Impressed"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I popped into this dealership to view a car I was looking to buy on dealer auction. I was made to feel most welcome by Julie who served me coffee and chatted to me while I waited. The staff seemed to go above and beyond. I'm disappointed I didn't get the car, hopefully next time I will be lucky. Look forward to visiting this dealership again.

"Winter Warmer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely fantastic Winter Warmer Event at Lexus Hull. Thank you for the kind invitation. Thoroughly enjoyed our visit as always. Nothing at Lexus Hull is too much trouble. Oliver and the team were very welcoming. Its an absolute delight visiting Lexus Hull anytime even if just to say hello and have a coffee. The Lexus Hosts Julie, Lisa & Kieren do a fantastic job welcoming you into the dealership. Julie in particular took the time to talk to us over our coffee. Thanks to Paul for the test drive. Always a pleasure to visit Lexus Hull.

"My visit "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I came to the dealership with a friend. I must say Julie the Lexus host was fabulous and very welcoming and nothing was too much trouble., so very nice to see a smiling face and very professional. The staff at Lexus Hull are most helpful and I will certainly be visiting again and I will certainly recommend Lexus to my friends and family.

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"Dreadful "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Travelled down from Scotland for after being assured of its condition. It took until day before arriving that the car was Lexus Approved and there would be breakdown cover etc attached . Car had 150 point check that highlighted faults but was advised faults were fixed or would be “ok”. Upon arrival car indicator full of water and had been “missed” , no paperwork for breakdown cover but a telephone number supplied that turned out to be wrong. Once home car booked into dealership as no windscreen washer fluid getting through to screen , this had been noted as a choked jet on 150 check but dealership confirmed faulty pump that had been opened but not replaced. Windscreen wipers hadn’t been changed but had been noted on 150 check . Car was put out without getting repairs it should have had before being handed over , had to drive for 2 weeks without screen wash . Further faults now on car and after contacting warranty number advised it was RAC warranty line , Lexus have now confirmed my warranty and dealership now assisting but as of yet not repaired . Lexus customer service was expected not back street garage

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Dealership Information

Hull Lexus is an Franchise dealership that is based in Hessle. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
21 reviews4.4 out of 5 stars — Rated Very Good
Excellent
18
Very Good
0
Average
0
Poor
2
Terrible
1

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  • Contact Information

    Address

    Hull Lexus
    Saxon Way Priory Park
    Hessle
    East Riding of Yorkshire
    HU13 9PB

    Get in touch

    http://www.hull.lexus.co.uk

    Opening times

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    Dealership Statistics

    85%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Hull Lexus

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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