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7 reviews from our car dealer reviews community
Leave a review for I.C.E Motors
Leave a review

7 reviews from our car dealer reviews community

Leave a review for I.C.E Motors
Leave a review
"Lily"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having been messed around and generally ignored by a couple of main dealers, it was so refreshing to find ICE Motors. The car is lovely and the transaction was quick and easy. Ian spent ages showing me how everything worked and couldn't have been more patient with my endless questions! We did have a problem with the suspension just 3 days after picking it up but we took it to a local place and ICE settle the invoice direct. Overall very happy with the service.

"Fastway"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have bought a Range Rover Sport from this family run business, the car was perfect and exported it to Namibia. The vehicle was bought under VAT qualification scheme, and this company did facilitate process. I will definitely do business with them.

"Darek"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID! Do not deal wit this company and with this women who I came across across at I.C.E Motors. I bought a car from her. She didn't resolve an issue with my car and she stopped answering my calls. I paid for the repair from my own pocket. Awful saleswoman and car dealership.

Cathy Evans from I.C.E Motors in response to Darek

I apologise Derek, that we did not action a repair as quickly as you would of liked. I agree we did fall outside our normal timelines on this one. If we were aware you were getting the repair elsewhere we would of helped with the cost.

"SG"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have now bought 3 cars from ICE and each time the service has been great. We have gone back because the first time there was a problem with the car and they handled it really well and the problem was solved with no fuss. We have part exchanged each time to upgrade. Great service and nice people!

"Jane"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car from ICE in November and am delighted. The lady was knowledgeable and didn't make me feel a fool like some of the main dealers I had visited. The car is just what I wanted.

"Patricia"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Arranged to view a car with this company, but due to their attitude and the state of the vehicle we walked away. We thought that, in our opinion, the woman who showed us the car was very arrogant and short towards us when we asked questions about the car. We felt like we were taking up her time, she seemed to spend half the time shouting at a dog that growled at my husband.The car stank of damp and chemicals, had faded/ damaged paint and was covered in scratches. This and the you either want it or you don't attitude made us beat a swift retreat. We found a nicer car cheaper elsewhere.

Cathy Evans from I.C.E Motors in response to Patricia

I'm sorry Patricia I don't recall your visit but I'm sorry if if you found out customer service lacking in any way. We try to ensure we always present our cars to a very high standard. I wonder if this was one of the rare times we allowed a customer to see a car before it was fully prepped. All our cars are hand polished so you should never see scratches although some of our cleaning products do have strong odours. Again our apologies that your visit was not what you hoped for.

"Tervuk"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was sold a car that turned out to be not of satisfactory quality or fit for purpose. The car was rejected under the sale of goods act after an independent inspection was carried out. The dealer was very unhelpful in my opinion and unwilling to put me back in my original position. Fortunately the finance company stepped in and took ownership of the problem. I would never deal with this company again!

Cathy Evans from I.C.E Motors in response to Tervuk

We are saddened to read this review as we try so hard to make sure all of our customers happy with our service. We did offer to repair this car many times and when it became apparent that the customer wanted a refund the finance company had an inspection completed that clearly stated that in the 4000 miles the vehicle had done since purchase that 'drivers technique' had caused the clutch to wear. A further report countered this and at this time the finance company refunded the client and we refunded the finance company. If only all ou 1000's of happy customers were as quick to post reviews!

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Dealership Information

I.C.E Motors is an Independent dealership that is based in Redhill. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews3.3 out of 5 stars — Rated Average
Excellent
4
Very Good
0
Average
0
Poor
1
Terrible
2

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  • Contact Information

    Address

    I.C.E Motors
    Harps Oak Lane
    Redhill
    Surrey
    RH1 3AN

    Opening times

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    Dealership Statistics

    57%
    Would recommend this dealer to family and friends
    42%
    Percent of reviews responded to by this dealer

    Additional Information About I.C.E Motors

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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