Imperial Car Supermarket Southampton reviews, Southampton

Imperial Car Supermarket Southampton

8 reviews3.9 out of 5 stars — Rated Very Good
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8 reviews from our car dealer reviews community

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"Great "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently went with my brother to get his new Mercedes from Imperial Car Supermarket. The service there was good and I've not heard him moan about the car yet so it must be running well! I would recommend this dealership!

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"Brilliant! "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The service at Imperial Cars Supermarket and the car itself were both brilliant. I bought a Vauxhall from them and its not missed a beat, no issues to report. I would definitely recommend this dealership!

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"Wouldn't use again"
3.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car I bought from Imperial Car Supermarket Southampton had several issues which I realised 1 of them before I drove it off the fore court, the 3 reps who were present at the time could not be bothered to help as it was nearly 5o/c. Whilst the issues were resolved by the dealership I was without the car for 2 weeks while it was done. Not impressed generally and lost faith in the RAC checks that were sold with the car as I figured they may have missed 1 issue but not 3. All I would say is make sure whilst they have a large selection of cars their after sales care is crap! Having said all that info love my car now.

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"Quick!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The service I received at Imperial Car Supermarket was quick which is great. The BMW is working well touch wood and the car was very clean when I picked it up! I don't think I got an amazing price for my PX but I would still recommend them!

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"Audi Buyer "
3.3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Overall the service was good at Imperial Car Supermarket can't say I have any complaints there. However a pretty dangerous issue did come up with the car that I will need ti pay to get fixed myself! I would recommend them but I'm just warning future customers to be cautious!

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"Love my car "
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In September, I bought a Mercedes Benz from Imperial Car Supermarket. The car was in excellent condition and had been nicely cleaned. It was a fantastic price and up to now I have had no issues with it what so ever. I would definitely recommend this dealership.

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"Good car but too unorganised"
3.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a BMW a few months back from Imperial Car Supermarket. The car was clean and in good condition and I have had had no major issues other than a a bit of a creaky clutch. The dealership were very unorganised there were some complications so I wouldn't recommend them based on that unfortunately.

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"Mazdafan"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Quite simply: a thousand character limit on this site does not give me enough words to express how very, very disappointed I am with the level of customer service provided by this company at both the Fleet and Southampton branches. I attempted to buy a Mazda 6 from the fleet branch and, having noticed a noise from the steering system, insisted that the noise be investigated and resolved. After many trips and false promises, the company found out that the steering rack needed to be replaced at a cost of over £2000. A trip to the Southampton site and purchase of a Ford Mondeo ended in me withdrawing from the sale as they did not repair the stone chips on the front of the car as promised. If you are happy with a company that has a fast turnover with narrow margins then this is the company for you. However if you want a company that delivers what it promises then look elsewhere. I was £128 out of pocket after my experience: my advice here is simple. Stay away.

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Dealership Information

Imperial Car Supermarket are a car dealership group with locations in Southampton, Portsmouth, Fleet and Northampton. They sell used cars and vans from a variety of makes in a range of models. All cars and vans undergo RAC checks prior to being sold and servicing is available on site at this particular branch in Southampton. Finance, warranty and part exchange are available.

Car Dealer Reviews would love to hear from any previous customers of this Imperial Car Supermarket in Southampton, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
8 reviews3.9 out of 5 stars — Rated Very Good
Excellent
4
Very Good
3
Average
0
Poor
1
Terrible
0

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Contact Information

Address

Imperial Car Supermarket Southampton
Second Avenue
Southampton
Hampshire
SO15 0LP

Get in touch

02380 988985
http://www.imperialcarsupermarkets.co.uk

Opening times

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Dealership Statistics

62%
Would recommend this dealer to family and friends
75%
Thought the dealer was knowledgeable and helpful
75%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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Additional Information About Imperial Car Supermarket Southampton

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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