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75% Recommend
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8 reviews from our car dealer reviews community
Leave a review for Imperial Cars
Leave a review

8 reviews from our car dealer reviews community

Leave a review for Imperial Cars
Leave a review
"A Great Garage"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We visited Imperial Cars for our second car and found they had the best selection of well priced cars

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"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service at Imperial Cars, very helpful

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"Great service from imperial cars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Seat Ibiza from imperial cars recently as a second car, car was ready when promised at a good price

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"Fantastic helpful service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my first car from Imperial Cars and they went above and beyond to help me find the car that was right for me; as well as making the experience pleasurable. They could not do enough for me and no query was too much. Outstanding friendly service and will definitely be buying my next guy from this business.

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"Really friendly guys"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Imperial Cars were really helpful stayed open late for me.

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"Customer service was terrible."
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

On visiting Imperial Cars the owner suggested a Kia Ceed, 1.4 engine, in white. We asked if we could test drive the Kia later that day. The dealership official closed at 5:30, but the owner wanted to leave at 5. We said we would try to make it in time. At 4:30, we knew that we would not make it before 5. We called and asked if he would stay open. He agreed and said he was happy to wait. Close to the dealership, we got a rude call from the owner. He opened with "no one was here, that it was past 5 and he was waiting". I explained that we could see the dealership down the road. He ended the call abruptly. When we arrived, the rudeness continued but we still took out the Kia. In hindsight, I wished we had just walked away. We discovered an alarming amount of rust behind all four wheels and under the bonnet for an 8-year-old car. When we returned, we showed the owner the rust. He said that we were not interested in buying the car, that our questions weren’t valid and made us feel that unless we were willing to hand over cash, there and then, that we were wasting his time. Comments such as, "he had been trading for 30 years and didn't need our money" and "he could talk to anyone, anyway he wanted" made us walk away, never wanting to return.

Dale from Imperial Cars in response to Customer service was terrible.

Hi Nathan My name is Dale and I am an owner of Imperial Cars, firstly let me apologise that you felt the need to leave this review. I am usually the first port of call when it comes to the sale side of the business, but I was away on my honeymoon and my father who is semi retired was holding the fort while I was away . We are open until 5:30 pm but on this day it was my nephews bday and a meal had been arranged so my father wanted to get off a bit early, also due to it being the Cheltenham race festival the roads in and around us are very busy and chaotic with race goers travelling into Cheltenham. We have to put a time limit on test drives and this time of day because our trade plates are only valid for customers up until 6:00pm. With regards to the mention of rust I have personally inspected this vehicle and have been advised by my mechanic this was just just surface rust on the top strut mounts which is quite normal due to the drainage system from the skuttle panel , more of a manufacturers design error , Please feel free to contact me direct to discuss this matter as we thrive on our reviews as we do prepare our cars to the highest standards we can for a used vehicle. Kind regards Dale

dale from Imperial Cars in response to Customer service was terrible.

Hi Nathan My name is Dale and I am an owner of Imperial Cars, firstly let me apologise that you felt the need to leave this review. I am usually the first port of call when it comes to the sale side of the business, but I was away on my honeymoon and my father who is semi retired was holding the fort while I was away . We are open until 5:30 pm but on this day it was my nephews bday and a meal had been arranged so my father wanted to get off a bit early, also due to it being the Cheltenham race festival the roads in and around us are very busy and chaotic with race goers travelling into Cheltenham. We have to put a time limit on test drives and this time of day because our trade plates are only valid for customers up until 6:00pm. With regards to the mention of rust I have personally inspected this vehicle and have been advised by my mechanic this was just just surface rust on the top strut mounts which is quite normal due to the drainage system from the skuttle panel , more of a manufacturers design error , Please feel free to contact me direct to discuss this matter as we thrive on our reviews as we do prepare our cars to the highest standards we can for a used vehicle. Kind regards. Dale.

"exellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A fantastic garage, I have bought 2 vehicles from imperial cars and cannot fault their service

"Attila"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Previous user was right. How can they be still in business? I would say do NOT buy a car from them ever. Bought a Mercedes A-class from them. Advisory on MOT has been hidden under V51 what was stapled over it and had been handed over in a bunch of documents (tyre parished - it is 8 yrs old tyre on ONE of the wheels). Pre-sale checks surely have not been done as the aircon was not working yet it was advertised it has aircon. Details of the so called warranty has not been explained nor it geographical scope. After some phone calls they agreed to fix aircon, we left the car with them what they took to some garage to fix it. The garage broke the latch of the bonnet, they do not want to pay for it (£30 part it is). Dealer said if we want take them to court, they don't want to listen to our complaint, they will not pay a penny. He said how dare we are asking him to fix anything else on the car when the aircon cost him so much, what are we thinking and how ridiculous we are.

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Dealership Information

Imperial Cars Cheltenham are a family and son run used car dealership with over 35 years of experience selling cars. A range of vehicles are available from numerous makes and models including Ford, Toyota and Kia to name a few. Finance packages are available and part exchanges are welcome should you wish to trade in your existing vehicle. 

Car Dealer Reviews would love to hear from any previous customers of X DEALERSHIP, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
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Servicing
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Ratings
8 reviews4.1 out of 5 stars — Rated Very Good
Excellent
6
Very Good
0
Average
0
Poor
2
Terrible
0

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Contact Information

Address

Imperial Cars
338A Swindon Road
Cheltenham
Gloucestershire
GL51 9JZ

Get in touch

01242 237016
http://www.imperialcarscheltenham.co.uk

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Dealership Statistics

75%
Would recommend this dealer to family and friends
12%
Percent of reviews responded to by this dealer

Additional Information About Imperial Cars

Company Formed: XXXXXXXXXX
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Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
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