I bought a car from this dealer many years ago, and it turned out to be a bad experience, a double sunroof on a 520 Tourer failing on day one, and a botched fix thereafter. Fast forward 15 years I thought I’d give them another go (people can change) and popped in to view a Z4 for my son. We were ignored for twenty minutes while the salesman chatted and joked to a mate. When I eventually asked to see inside the car the salesman acted as if I’ve asked for a kidney. He eventually opened the door but left the steering lock on - making it difficult to sit in - before resuming his chat with his mate. Some fifteen minutes later, which we had spent sat on a wall in the baking sun clearly with some intent to discuss the car, he asked if we would like the roof opened. I said yes, and also asked for a test drive. He looked us up and down and told us straight to our face that test drives weren’t possible due to covid. I said nothing. He fumbled and mumbled, telling us that people were buying M3’s without even driving them and that it was the same all over the industry. Again I said nothing; preferring to wait and see if he was going to dig himself out of a hole or go deeper. He said it wasn’t really possible ... well, not without telling him how far down the road we were, ‘I mean, we’re happy for customers to drive a car if they’re going to buy it’. This time I did speak, to tell him I was in the trade (I deal in classic Porsche) and we had been giving test drives for months. I didn’t tell him that I had purchased a valuable one owner, low miles Z3M Coupe only three days prior to this from Four Star Classics, who were more than happy for me to test drive the car before stumping up my hard earned, and that I had the full asking price of the Z4 in my pocket. I thanked him for his time and left. We drove on to another dealer and bought a Boxster.

Recently had my BMW Serviced and had a report done on the Engine Oil, it appears the Oil James Paul fitted when I purchased the Car had the incorrect Viscosity Oil fitted. Also had to argue to get Diff and Gearbox Oil changed at time of purchase which they said didn’t need replacing, this BMW confirmed should have been done. Now not confident they actually changed the Oils after finding out about Engine Oil being incorrect!

I bought a car from here which I soon noticed had a worrying engine noise. I had my concerns confirmed by an independent dealer and took the car back to James Paul to see if they would be prepared to help me as I'd only bought the car of them two weeks earlier. To my amazement they weren't prepared to do anything and pretended they couldn't hear the very clear knocking noise that was very clear and had also been verified as an engine fault by another independent BMW dealer. I'm sure that if the car you buy is OK all will be well but beware that if you have a problem with it after buying it they won't help. I've looked through other reviews and can see a trend.