I am breaking our poor experience down to the basics for ease of reading for other potential customers. 1) At the point of arranging, viewing the car and a test drive the service was fine so - (8/10) 2) At the point of taking money (deposit) again service fine so - (8/10) 3) Communication post receiving a deposit good, but slowly degrading - (6/10) 4) Collection day, poor, the car was 2 days late for being ready. We were there over 4.5hrs waiting for it to be ready as someone didn't even put the correct number plates on the car. Jobs agreed were completely missed and the ceramic detail offered isn't worth the water used to wash the car. DON'T ever get it done here as they have no idea about detailing whatsoever. Washing a car and spraying on a quick detail ceramic coating on is NOT a ceramic coating and wouldn't even justify 1hrs labour let alone their discounted £400 aside from their original £600 ish price. Upon receipt of the car it was clear iron contamination was still present throughout and so no decontamination was completed at all resulting in me personally re-doing the car myself post collection to ensure the car was properly protected. You have no idea how to detail a car... 5) Post collection issues. Within days of receiving the car an issue highlighted on the test drive returned, they had apparently serviced the car, but this is questionable as whomever did it didn't reset the service indicator meaning again the car was telling us a service was due still. There were also a number of agreed fixes to be completed before we collected the car but as it was late and dark upon collection due to their failures we had to contact them a few days later to raise all the missed items. Post collection customer service (-5/10), they do not return calls, do not fix issues properly and do not care. I ended up having to escalate the matter to the Ceo of Jardine Group and my next point of call would have been the Ombudsman with a legal case raised against this garage. After losses our side for fuel, tolls and time spent traveling too and from whilst also having to make no less than 30+ calls we finally rejected the car and are done with this garage. Overall I wouldn't trust anyone in this dealership with a car I own, they are incompetent and show no respect for customers whatsoever after the point of taking your money. They want to do quick fixes and bodges over just replacing clearly faulty parts and their Branch manager Trevor didn't even have the courtesy to come and see us to apologise for their shambles of a businesses, lack of customer support and lack of customer care when we dropped the vehicle for a full refund. What's even more shocking is that they had no consideration whatsoever for us and how much time and money was wasted by us trying to work things out amicably. It saddens me to say it but this is the worst garage I have ever dealt with in my entire life of buying and owning cars (which is a long time) and their incompetence and lack of customer focus shocks me to the point I have no idea how they are even running as a Branch. Do yourself a favour and avoid this one at all costs... Overall Score is (-5/10) AT BEST...

Great explanation and helpful

Do not go here. I visited yesterday, battled the lakeside traffic and was told there was no one available to see me, so i made an appointment for today. Back in the traffic, arrived and was told no appointment had been made and yet again no one available to see me. I was looked at as if I was an inconvenience. Absolute joke, do not give them any business because they certainly don’t care

I bought a 2016 E220d with low mileage, 36000 and with the digital dash. Never had the chance to take it for test drive, bought it there and then. £20000 + 2010 Freelander 2.2Tdi XSe with 115000 on the clock, needed constant TLC. On taking delivery the issues started, electronics and brakes (ABS). Minimum three times back under warranty, problem still there and emails now ignored. Now 8 months down the road, 36000 is now 42000. "B" service flashing, not sure how it works but I believe one year "A" 12000 miles and following year "B". No choice its got to be a Merc dealer, I want to keep the log book upto date electronically and peace of mind. This time handed the car over to the largest Dutch Mercedes-Benz dealership, I told them about the on going issues with the car. Conclusion: They found passenger side rear wheel inner tread down to the steel wire, all other tyres showing excessive degredation and battery needed changing. The wheel alignment, balancing and tracking was well out of tolerance. So "B" after 6000 miles, new battery and new tyres with alignment, balancing and tracking brought back into tolerence and she drives like a Mercedes now. PROBLEMS GONE! The requested full report that I got from the Dutch dealer was forensic, last service was October 2022 so one year exactly. This says a lot about about the UK dealer, a Dutch dealer just wiped the floor with them. I wonder if a least an apolgy?

Today 11/10/23 in the morning I had an appointment for reprogramming my Mercedes ML 4x4 key . Alex dealt sorted out the key in very professional, polite manner. I would like to say Thank you for your quality service .

The staff here are so rude and not helpful. I put my car in for a passenger airbag recall and I collected my car with a scuffed up alloy and a broke sat nav which they are blaming on me. AVOID THIS PLACE AT ALL COSTS! DO NOT WASTE YOUR TIME OR MONEY!!!

Bought a brand new a class last year and have had issues since we have had it. The after sales service is appaling don’t waste your money with them as if there’s any issues you won’t get it resolved very quick to sell you the car but don’t expect to be able to get it fixed after they have my vehicle at the moment which I’ve taken back 3 times and been told there’s morning wrong with it and I’ve been waiting for a hire car for a day now Can’t get through on the phone and no one wants to help me At the dealership Don’t not waste your money!!!!

Bought from dealer 10 months ago very disappointed with the service. Service history not up to date promised service before buying. No registration documents just got them a few months ago. Other problems wasn't going to drive down south from Scotland to get fixed. Thought I would have had some compensation.

So so bad, the people working at this branch have no idea what customer service is, aimed at people on the front desk