I don’t know where to start with this dealership. You may want to grab yourself a cuppa as this will be a long one I have had a terrible time liaising with Neil Jarvis (service manager) who makes his secretaries do his dirty work for him as he doesn’t have the decency to face them himself I bought my used car recently and as soon as I bought It I get an email stating cambelt is due a change, paid for it and before you know a month later I get a light on the dashboard and car is shaking. Thankfully had roadside assistance and a kind gentleman known as ‘Steve’ inspected the car stating cambelt was not aligned and can have permanent damage to the engine. Anyway to cut the story short I was given a courtesy car for 48 hours while Tamworth has said they have sorted the issue I cannot be sure as they said in the start they fitted the cambelt correctly. And saying no future issues will occure. Anyway ever since I bought the car the clutch was slipping so while the car was there getting the cambelt sorted they checked the clutch and said I was liable for replacement £2000 worth of work! I told them it must be a faulty clutch as I’ve had cars in the past that have the original clutch and over 100k mileage and how can a clutch fail doing just 40k. While this dispute was taking place the company of the courtesy car that was given to me began to charge me daily of £80. Audi Tamworth kept stating they have extended the courtesy car and Enterprise had no recollection on their system, at the end of it I was over drawn and dreading how I had to return car or declare myself bankrupt . To cut the story short Audi Tamworth have literally lied thoroughly their teeth for the past 3 weeks causing me so much distress and in the end even though Audi Headquarters liaised with them they still refuse to sort out the clutch on the car which is warranted. Customer service is absolutely appalling, no one returns your call, I was literally on the phone from month to afternoon for the past two weeks Please stay away from this dodgy dealership as they will rip you off and sell you dodgy cars and then refuse to sort out the problem😡

What do you have to do to get a phone call back from these people? They lie and cheat to sell. Over promise and under deliver. Every single person down there does not give a monkeys. That woman on reception is terrible.

Shocking service. I took my 2018 A7 to Tamworth Audi following the appearance of an electrical fault warning light. They very kindly looked at it there and then and advised that it was perfectly safe to drive and to book in for the problem to be rectified the following week. The following day my car broke down, suddenly and very dangerously, near Birmingham city centre in rush hour traffic. This caused me to miss an important hospital appointment. Following a 5-hour roadside wait my car was recovered by Audi Assist as they were unable to rectify the problem roadside. Once my car arrived at Tamworth Audi I dealt with Luke Loveland. I can honestly say I have never met a more ignorant or unprofessional service advisor. Luke was uninterested in updating me about the status of my car and showed a severe lack of empathy for my experience. I raised this with Neil Jarvis, the Aftersales Manager. Initially Neil appeared to take control of the problem and my car was returned to me at the end of the week. As my car was just out of warranty I had to pay for the problem to be rectified. Tamworth Audi subsidised the cost and Neil volunteered to follow-up with Audi UK to see what else could be done due to the nature of the failure and the recency of my warranty expiration. 3 months later, and after many attempts to contact Neil for a status update, I threatened to leave this review detailing my experience. Neil finally rang me and promised to call again a few days later with an update. The call never arrived. I am a long-standing Audi owner and I can honestly say this experience has put me off the brand. They are lovely cars but unfortunately you have to deal with the franchises to have them serviced etc. As it stands, both my wife (also an Audi owner) and I will be taking our business elsewhere. I would advise against using Tamworth Audi and Jardine Motors Group for any car servicing.

HOW does this company manage to obtain a Audi franchise ???? tried for two hours to book a service left my number twice no return calls phone ringing out ,I can say in my 45 years motoring the worst experience ever steer clear of them every time I go in a new set off staff

Interested in getting a Q7 on finance. Drove 20 miles to the branch on two occasions for a scheduled test drive, only to be told they were too busy and come back another day! Forget it, there are plenty better places that to get a new Q7 from!

Poor service as I seem to get at all Audi dealerships, Ive owned a lot of Audis and wanted to purchase one today, no call back with finance figures or video walk around of car as promised - would have bought the car if they had made the effort - oh well time to try a Mercedes AMG I think ;)

Took my car to Tamworth Audi for oil service and new pollen filter on 4/12/20. After driving the car a few days I got a alert and message saying reduce oil level . Called Audi roadside assistance. The guy was really good , took almost half a litre of oil out and it still showed max . He also plugged into his laptop and said a fault had been logged at 4.40pm whilst in the hands of this dealer . When I phoned them to get the car in they were not interested and gave me a date of 12/1/21 before they could look at it . So, one of there technicians causes a fault to log on my car while in their care and they can’t be bothered to put it right for 5 weeks needless to say I won’t be using these people again. From previous reviews it seems they are great whilst selling you a car but after that , forget it .

Would like to thank les Scott for all the help and after sales service that he has given us couldn’t have asked for any more thank you