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We bought the car with some body work damage and a crack in the windscreen, all of which were promised to be rectified by way of a new windscreen and new polished paint job. Instead, they filled in the crack with glue, which doesn't rectify the problem as the crack is still very visible, whilst some half baked job was done on the bodywork damage. When trying to raise the issue again, their employees were highly unprofessional and denied what was agreed previously. This has been a long drawn out process involving numerous visits to the dealership and much time wasted. Their employees have no respect for time keeping and have kept us waiting for more than half an hour on many occasions. They now simply refuse to acknowledge any of the agreement we had, since they have already taken our money. Put simply, avoid this dealership as they will try and sell you inferior products whilst making false promise that they have no intention of keeping.
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2 months purchased a new Dacia from John Banks Cambridge and particularly wanted breakdown cover for peace of mind for when wife driving. Paid the extra when ordering the new car for a spare wheel rather that have just the inflation kit, and expressly questioned the breakdown cover if it included tyre change. We were assured it was covered, found out on Sunday after having a puncture that this is not the case, and it was to cost £109.00 for the Dacia breakdown to come and do it for us. I will admit that among the reams of paperwork we were given at handover I did find out that we are not covered for tyres. This will teach me NOT to take slick salesmen's word for it and to sit and fully read all paperwork relating to a sale next time. A call to John Banks to question this and hoping to talk to the salesman that we dealt with at point of sale, to hear his explanation as to why he assured us we were fully covered has yet to be answered. We were promised a call from him five days ago and are still waiting- so much for after-sales care! Would also suggest some staff training in product knowledge, and I don't just mean the vehicles, the extras like breakdown and insurance that they also offer should be something their staff are fully aware and compliant with.
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