0% Reviews
replied to
0% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


1 review from our car dealer reviews community
Leave a review for John Banks Cambridge

Click on the stars to start your review

1 review from our car dealer reviews community

Leave a review for John Banks Cambridge
Click on the stars to start your review
"misleading saleman"
2.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

2 months purchased a new Dacia from John Banks Cambridge and particularly wanted breakdown cover for peace of mind for when wife driving. Paid the extra when ordering the new car for a spare wheel rather that have just the inflation kit, and expressly questioned the breakdown cover if it included tyre change. We were assured it was covered, found out on Sunday after having a puncture that this is not the case, and it was to cost £109.00 for the Dacia breakdown to come and do it for us. I will admit that among the reams of paperwork we were given at handover I did find out that we are not covered for tyres. This will teach me NOT to take slick salesmen's word for it and to sit and fully read all paperwork relating to a sale next time. A call to John Banks to question this and hoping to talk to the salesman that we dealt with at point of sale, to hear his explanation as to why he assured us we were fully covered has yet to be answered. We were promised a call from him five days ago and are still waiting- so much for after-sales care! Would also suggest some staff training in product knowledge, and I don't just mean the vehicles, the extras like breakdown and insurance that they also offer should be something their staff are fully aware and compliant with.

Respond to this review

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Free Car Valuation
Get Car Finance

Zuto Powered
Free Car Valuation

Find cars for sale in your local area

Dealership Information

John Banks Cambridge is an Franchise dealership that is based in Cambridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars, Motorbikes
Manufacturers: Honda
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
1 reviews2.4 out of 5 stars — Rated Poor
Excellent
0
Very Good
0
Average
1
Poor
0
Terrible
0

Add Review


Contact Information

Address

John Banks Cambridge
Newmarket Road
Cambridge
Cambridgeshire
CB5 8JL

Get in touch

http://www.johnbanks.co.uk

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

0%
Would recommend this dealer to family and friends
0%
Thought the dealer was knowledgeable and helpful
0%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About John Banks Cambridge

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information