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have no respect for potential customers. My wife booked a test drive for Sunday morning and told them she would bring her Drivers Licence with her. We drove 20 miles and were only 5 minutes away when we received a phone call telling us she needs to provide a National Insurance Number before she can test drive the car. We explained that we were almost there and offered other alternative proof of identity but this was declined. Is this their normal policy ?, if so why were we not told at time of booking. Do they get lots of illegals in Ipswich ? My wife and I have both driven for over 50 years, purchased over 20 cars and probably test driven around 80 in this time and have NEVER been asked for our National Insurance numbers.
John Grose Customer Services from John Grose Ipswich Peugeot in response to WORST CUSTOMER SERVICE EVER.
Thank you for your recent review. I am sorry that your experience with us was less than satisfactory, I fully accept that you should have been made aware before leaving for a test drive with us that we needed a national insurance number, therefore inconveniencing you – sorry. However, the request itself was not unreasonable and this is due in part to DVLA changes that happened back in 2015 when the licence counterpart was abolished, and most Insurance companies insisting on a robust licence check process through the Uk.gov website which shares driving licence details. Apologies once again for the experience, and can I reiterate the offer made during our telephone conversation of bringing a car to you to test drive.
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