Caveat Emptor - Buyer Beware. John Kilkenny Motors,Broxburn Consumer Rights Act 2015 V “Little Man with Big Pockets” We have had to enlist the services of a solicitor to have our car a Volvo XC90 returned to John Kilkenny Motors, Broxburn. This has been done in line with the Consumer Rights Act 2015. It has also been done after the offer of arbitration was not taken up by Kilkenny. We purchased the car in November and on the day we drove it away from the dealers it showed an ABS fault. The car went into limp mode within miles of Broxburn. Cruise control engaged and disengaged whenever it felt like it and the engine remained in limp mode. Despite diagnostic work undertaken and several sensors changed the issue remained and in fact got worse. Driving the car was dangerous. For the next two months we worked with Kilkenny to attempt to have the car fit for purpose, safe and reliable. During this time he had the car back in his garage for over forty yes forty days. One might argue that this was done to allow the thirty day Consumer Rights Act 2015 “right to return and refund” to run its course. That is what Kilkenny was clearly hoping for. What he didn’t legislate for is that the law supports consumers who have identified any issue on day one, which we did. So what happened during those forty plus days? Allegedly new bits and bobs fitted to the car. Now I’m not a mechanic but two separate mechanics have indicated that the “new” items might not be new. But that’s okay as I didn’t pay for the attempted repairs. Kilkenny has repeatedly treated our solicitor with distain and spoke like he was a school bully indicating that he would not offer a refund and that he has “big pockets”. Not a particularly professional stance but one that is more comical and laughable. A little man with big pockets. Even when challenged about why he felt it necessary to attempt to claim against the cars warranty(AA) stating that the car was with him at his garage when in fact it was with us. Maybe he was just after money to fill his big pockets?Alleged attempted fraud? To support what I have written above but without boring everyone with the minutae of our numerous messages and phone calls(or as I like to call it-evidence) I have attached a simple guide for prospective buyers to bear in mind. Especially if you buy from a garage like Kilkennys that is happy to take your money but will sharply absolve themselves of any responsibility. As required by law the car has been returned to the little man who humourously has removed it from his forecourt and states that he will return the keys to us. Needless to say we will let court action run its course. He has hidden from his obligations as a dealer and from my solicitor.Lets see if he hides from the courts and their bailiffs. I have taken this step to show that despite due diligence and research anyone can be treated without courtesy or respect or honesty when money is the motivating factor. It may well have been easier of he just wore adult trousers in an adult world with normal size pockets.

I approached the garage not 100% sure what I was looking through, John gave me options and went through the pros and cons to each vehicle, eventually I picked one and managed to pick it up a few days later with a warranty as well!! amazing value for a luxury vehicle! would recommend john kilkenny cars to anyone. Will be back when wife car is due for upgrade! thanks again.

Had a good experience here, more than happy to recommend John Kilkenny Cars.

John Kilkenny Cares is an unscrupulous dealer who hides away from issues and instead of repairing the faults just acts in an underhand manner and rests the blame on you instead. Honestly wouldn’t go near this guy or his motors.

Genuinely if you are wanting an honest and reputable car dealer who won’t just cause you hassle then John Kilkenny Cars isnt the garage for you. I bought a car from this garage and it has caused me a lot amount of trouble and the owner, John, despite being asked will not fix the problem. Genuinely so much trouble I have ad and I would simply look elsewhere as he will be all nice and smiles and then will just be troublesome. Avoid like the plague

John of John Kilkenny Cars is undoubtedly a nice guy when he is selling you a car. However, god forbid when you buy the car from hell you cannot rely on him. Why, you may ask? Here goes, broken tailgate on a Jaguar x Type Estate. What else, gearbox and alternator warning lights, complete failure of front and rear parking sensors. Oh! The air conditioning didn't work when I purchased the car in August when driving back to Kent from Scotland. What has John done? NOTHING!! By the way, the warranty that John supplies borders on useless. I know because the AA turned it all down. There is more, like crash damage (not noticeable on purchase)and only received a screenshot for HPI and never the certificate. Very odd. John has decided to ignore my emails. Be aware.

Absolutely spot on deal with John Kilkenny Cars. Very good communication and the car was exactly as described. Went the extra mile to sort out some small issues on a 10 year old car.

Very happy with my purchase from John Kilkenny Cars. The Rover I bought was in excellent condition for it's years and when I had a problem with the car later on John was quick to help me out however he could. Would recommend and would definitely go back. Even my wife liked John and she doesn't like anybody!

john Kilkenny cars gets my nomination for Dealer of the year! I popped by today to take a look at their many Volvo's. The forecourt is smart and well stocked with a good selection of cars. The owner was informed, good humoured and took the time to find out exactly what I was looking for in a car. After a long chat he came to the conclusion that I wouldn't be satisfied with the car I was looking at and he sent me on my way! I was a sitting duck, ready to spend a large amount of money but he was thoroughly professional when he could have made an easy sale! after some deliberation I have since been back and bought a car and needless to say I'm very happy with it. Totally refreshing - thank you and well done!

Excellent experience so far, we originally went to see John to view a BMW estate and ended up buying a Volvo which suited our needs better, John advised us throughout the process, 2 month's in and it would seem its been fantastic advise, John is very courteous and takes his time when dealing with his potential customers, Thank you again.