John Stuart Motor Company Warrington Car Superstore

19 reviews3.8 out of 5 stars — Rated Very Good
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68% Recommend
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19 reviews from our car dealer reviews community
Leave a review for John Stuart Motor Company Warrington Car Superstore

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19 reviews from our car dealer reviews community

Leave a review for John Stuart Motor Company Warrington Car Superstore
Click on the stars to start your review
"Phil B"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy with my purchase and the whole experience. I found the dealer and the staff to be polite and helpful and good condition explained costs. I managed to get a Mercedes CLC which I had been looking for what seemed like ages. Good price and good aftersales so far. One small issue which the salesmen has started to deal with and awaiting 2 small parts......excellent service all in all

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"happy customer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found John Stuart Motor Company to be very good, I had a private plate which they allowed me to transfer across and they were helpful enough to take care of all the paperwork involved to get it done. The communication was also top drawer, they always picked up the phone or got back to me within the hour. I would recommend them to anybody.

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"john stuart customer warrington"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The staff at John Stuart were very helpful, they did everything that had to be done with the sale and the car, it's running well and I have no complaints at all and when I get another car next year I'll definitely be going through them again.

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"my own john stewart car superstore review"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I don't have much previous experience with car dealerships to have much to compare John Stuart Motor Company Car Superstore to...but there certainly wasn't any pressure to buy, there wasn't any unpleasant surprises with the car once I drove it away and they seemed friendly and helpful enough. I have now had ownership of my car since May.

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"wesnot review"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid at all cost, there is other dealerships within walking distance Day of purchase: The price quoted on auto trader was not the price on the forecourt. Auto Trader also stated the car had Sat Nav which I did not. They taxed us twice (accidentally taxing our old car). 2nd Key was not working. Service booklet was not stamped (although he checked if it was serviced and it was). On the drive home we noticed the Blower Fans didn't work, called immediately and were advised to bring the car back the following week as the service department were closed. During the week we discovered, the clutch pedal was squeaking, the rear view mirror was not attached firmly or in the correct position. 1st visit. Advised about the above. They fixed the key (new battery I think). They greased the clutch. Sort of fixed the blower fan (still not 100% working), during the week we discovered that the AC was not working (the re-gasser highlighted a fault) and the blower fan sounded like something was pressing against / rubbing against it.We rung the dealership, spoke to the Manager Billy about the trouble we were still having, he advised they could not compensate for the mileage (120 miles round trip), or even extend the 3-month warranty on the whole car, not even the parts fitted (although most garages offer 12-month warranty on any part they purchase and fit). They were also unwilling to collect the car or allow get it fixed closer to home and them reimburse for the cost. I was advised any/all of these options would cost them too much money and he advised if I had any complaints speak to trading standards. 2nd visit, we left our car with them and advised that we needed to pick it up Thursday evening, and they were happy with this time scale to get all the work done. We were advised the parts could be ordered Monday, we were given a courtesy car which was filthy, it had empty McDonald’s and cereal boxes, was smelly, and was in a bad state, so I asked for it to be cleaned; as there was no one around to clean it they gave me another car instead, although this was not much better as although there was no rubbish in it the seats had white stains all over them and cigarette burns.I called Tuesday and Wednesday for an update, and was advised nothing had been done yet, and that the AC, the blower motor, and clutch master cylinder would all be fitted at the same time as they all require the dash being removed.I called Thursday and the service person advised he was not sure if it would be done in time, as it’s a 2-hour drive for me plus traffic after a certain time it was pointless me attempting to make the trip. At this point I understandably began to get annoyed and questioned why it was taking so long, and why was it not all checked on the first visit, or even before selling the car. I asked the service guy the following before he put the phone down on me. Did you check the clutch after you greased it? Did you check the blower? Did you check the Air Conditioning. To me checking the clutch and blower takes 30 seconds, checking the Air Conditioning take a few minutes for the Air Conditioning to cool down now they may be separate system but to me the cold air and the hot air come out of the same place. At this point the service guy became very defensive and put the phone down on me and I understandably called back immediately and harsh words were exchanged. Subsequently when I went to pick up the car, the dealership owner said that they are through with me and they would not uphold the 3 month warranty any more. The conversation between us became heated and he pushed me and threatened me.

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Linda in response to wesnot review

I hope you reported his threatening behaviour to the police I also read your review on yell.com saying he was going to kill you This needs reporting I also felt threatened by one of the sales men. Very nasty

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"Volvo review"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you want my opinion about this car dealer, it was straight forward, quick, made the purchase simple and hassle free. I was dealt with quickly, the car was ready when they said it would be and further more it was clean and spotless. Recommend.

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"quality car"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What stood out for me in recommending this Car Superstore in Warrington first and foremost the quality of the car that I purchased and even more importantly the price that I paid for the the car. I dont think that you would have got that anywhere else

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"average dealership"
3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What can I say about this dealership after I used them to buy a car in the past. Basically I found John Stuart Motor company in Warrington to be average. I had no issues but nothing really stood out for me to recommend them to anyone else.

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"POP"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have already recommended John Stuart Motor Company to family and friends as I thought they were very efficient and the guy that I dealt with personally was very approachable and friendly and he gave me all the information that I needed

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Dealership Information

John Stuart Motor Company Warrington Car Superstore is an Franchise dealership that is based in Warrington. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
19 reviews3.8 out of 5 stars — Rated Very Good
Excellent
11
Very Good
2
Average
2
Poor
2
Terrible
2

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Contact Information

Address

John Stuart Motor Company Warrington Car Superstore
Orford Lane
Warrington
Cheshire
WA2 7AH

Get in touch

http://www.johnstuartmotorco.com

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Dealership Statistics

68%
Would recommend this dealer to family and friends
73%
Thought the dealer was knowledgeable and helpful
70%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About John Stuart Motor Company Warrington Car Superstore

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Directors: XXXXXXXXXX
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