John Webb & Son reviews, Halesowen
6% Reviews
replied to
60% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


15 reviews from our car dealer reviews community
Leave a review for John Webb & Son

Click on the stars to start your review

15 reviews from our car dealer reviews community

Leave a review for John Webb & Son
Click on the stars to start your review
"Jarvis"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Have a gorgeous Boxster for sale, unfortunately I couldn't take delivery until 27th. and there was that much interest it couldn't wait; both John and Andy were great to deal with; knowledgeable and understanding - they know their stuff. it's rare to see such care nowadays - friendly, helpful, understanding, knowledgeable, felt like friends, more than sales-people which you normally get. Highly recommended as we didn't explain circumstance but they were completely understanding.

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Shoki"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had terrible dealing with John Webb & Son. More interested in showing off muscle than customer service. I paid deposit for a car and it failed Mot. I was forced to choose another car and they kept £150 to adjust in next car purchase. Never been back St once. Avoid visiting this place. Any verified low scoring reviews is followed by two unverified positive reviews. One bad experience is too many in modern online competitive market. 1975 era of John's dad is different than paperless era. John and Andy act like good cop and bad cop. I will never forget the way they kept fooled me and kept my money. I will keep posting my reviews to protect other decent law abiding customers. If I can help one customer not to fall pray of so called friendly and knowledgeable people, I think I have done my job and cleared my conciseness.

Reviewer has confirmed their email address

Respond to this review

+4 Found this review helpful
"Darcey"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic dealership! Honest, Aware of your needs and willing to go that extra mile for their customer. I have just had my M.O.T and Service after purchasing my car last June and can safely say these gents will look after you. The vehicle was handed over to me in mint condition and has been a brilliant car over the last year. Very glad to have come across John Webb and Son, would recommend a visit if your thinking of getting new wheels!!!

Respond to this review

+0 Found this review helpful
"Elliot"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Twice now I've been to John and Andy when I've been after a car, each time they have got out off there way to find me the exact car that I wanted, the first one being a bmw m3 , and the latest which is an Audi s5 both being the best examples I've scene, fully service and detailed each time I've picked them up! Would highly recommend these guys and will definitely be back for the next car.

Respond to this review

+0 Found this review helpful
"Segment fraud"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I paid £100 deposit to see Range Rover vogue that John web and sons listed on autotrader discription was great images looked great. Car was the biggest disappointment ever, back windows not going down, drivers seat leather torn and chair damaged and broken, front left light damaged, sensors not working. Either. None of this mentioned over the phone before taken deposit or even after letting them know I'm going to travel 150 miles to come see the car. When questioned guy called Andy about the damages all he would say is that's what you get for the price paid but I'm sorry 2004 ranger rover vogue for £6000 needs to be in a much better condition or at least damages listed mentioned and not hidden on images. I lost my deposit, £60 on petrol and not to mention whole day came home very disappointed as I went with cash to buy the car. We go do dealers and traders out of trust I wouldn't have been so disappointed but I called again to confirm 2 days before non of these damages was mentioned to be even after asking. Please don't be stupid like me as ask them loads of questions before you go down as these guys seem like del boys trying to make quick money. Specially the Guy Andy very rude over the phone and dishonest. They didn't even offer to fix damages I didn't ask for a single peen discount. Please be aware. The same car was listed before Andy said previouse buyers finance did not go through that's why I have delisted. I am going to call again to see if they same the same about me. Seems to me they are after people's deposit money.

Respond to this review

+2 Found this review helpful

Unknown from John Webb & Son in response to Segment fraud

I am sorry to see your review on the Range Rover that you came to see. No where in the description was there any misleading statements. The car was not described as immaculate/perfect or in any way stated it was unmarked. You do not mention that the car you came to view was 150000 miles and 12 years old. there is no trick photography as all photos are taken off a phone and put straight onto our website. The car has since been sold to a customer who accepted the condition was acceptable for the age/ mileage and price. unfortunately in the motor trade we can not change peoples expectations of how a car will look for a high mileage car and 12 years old but thankfully many of our customers understand that cars with high mileage may have signs of wear and tear. No one is told via adverts or phone calls that any car is unmarked or perfect. Any person who phoned about that particular car was told the condition was clean for the age and mileage of the car. We are sorry you felt let down with your visit and we are certainly not in the market to take peoples deposits

"Peter"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having seen a vehicle being advertised by John Webb motors I was keen to make the 2+ hour journey on my only day off to take the car for a test drive. I made certain to check over the phone that the car was as good as the advert suggested as I was worried about wasting my time & money. Sorry to say the car was a terrible example which had been nicely covered up with some clever photography & misleading words. Driver seat ripped beyond use, car filthy, rear arm rest bolts missing therefore falling apart, large crack in the front light case & more scratches & scuffs than I could count. To top it off I was told in thier opinion this was in great shape & worth every penny of the non negotiable price tag, would hate to see your idea of a bad example John Webb... Waste of time, other cars also looked of poor quality.

Respond to this review

+1 Found this review helpful

Mahbub in response to Peter

Dark blue ranger rover vogue I just had he same experience buddy these people took 2 hours of my time £100 deposit. They are the worst kind of sales people I have met specially that Andy guy. Most dishonest man I'v met I don't know how they go home and feed there family with that kind of money. Wripoing people off.

"Anthony Pinson"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A few months ago I bought a Porsche Cayenne Turbo from John Webb and Son. When I acquired the vehicle there were a number of issues that required attention, all of these issues with one exception rectified. After several attempts at no small cost to John Webb, it proved impossible and un-viable to resolve the final issue. Tuesday with some regret and disappointment I returned the car and was fully reimbursed for the full purchase price. This I felt is all that anyone could reasonably expect.

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"John webb customer"
3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Overall the sale was alright, John seemed like a nice enough bloke. The car was in a tightly packed car lot so I couldn't really get down and give it a proper look, when I picked the car up it hadn't been cleaned and when I got it home I noticed a few scratches and marks which ought to be included in the ad. Other than that it's a lovely car and I'm very pleased with it

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"car dealership review"
4.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car I purchased from John Webb & Sons was of a high quality, it was a fair price and is running well. The man I dealt with seemed like a decent bloke, he gave me a bit of a hard sell on the warranty but I stood firm. I would consider buying from them again.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
"Steph"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The worst car buying experience I have ever had. The vehicle I purchased from John Webb and Son developed a gearbox box fault within four weeks of buying it. Initially they told me they where unable to find a fault and it maybe due to the way I drive. I persisted with them and eventually they sent it to a gearbox specialist who confirmed there was a fault. I assumed this would be covered under warranty. They kept my vehicle in there yard for over 3 months whilst they attempted to find a gearbox from a scrap car. They where unable to do so. Reluctantly they agreed that the best of course of action was to recondition the original box and I would contribute to make that happen. After a further 3 weeks the vehicle was ready for collection. It cost me £600, within 2 hours of collection the engine overheated and now needs a new engine. They now say that despite the fact that I have done less than 1000 miles and it has been with them for 4 months out of the 8 months I own it. It has no warranty and they have now intention of helping me resolve this issue. I am currently seeking legal advice.

Respond to this review

+1 Found this review helpful

GET CAR FINANCE

GET CAR FINANCE
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Get Car Finance

Zuto Powered
Free Car Valuation

Dealership Information

John Webb & sons are a used car dealership based in Cradley Heath. Established since 1975, they specialise in performance, specialist and 4x4 vehicles from prestige manufacturers such as Porsche, Lamborghini and Ferrari and more. Finance and warranty are available and part exchanges are welcome for people wanting to trade in their exisiting vehicle. 

Car Dealer Reviews would love to hear from any previous customers of John Webb & Son, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
15 reviews3.6 out of 5 stars — Rated Very Good
Excellent
9
Very Good
0
Average
1
Poor
4
Terrible
1

Add Review


Contact Information

Address

John Webb & Son
Shelton Lane
Halesowen
West Midlands
B63 2XE

Get in touch

7860462150
http://www.johnwebbandson.co.uk

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

60%
Would recommend this dealer to family and friends
66%
Thought the dealer was knowledgeable and helpful
66%
Thought issues were resolved quickly and easily
6%
Percent of reviews responded to by this dealer

Are you the business owner?
Find out about improving your rating by Clicking here

Other Dealerships in Your Area

Hughes Garage Dudley

Kent House Overend Road, Halesowen, B63 2SA

0 reviews0 out of 5 stars

Hasbury Motors

Stourbridge Road, Halesowen, B63 3UP

26 reviews4.6 out of 5 stars — Rated Excellent
  • Good experience reviewed in June 2017
  • Suzuki Grand Vitara reviewed in June 2017
  • Super service reviewed in May 2017

Cradley Heath Motor Company

Cradley Road, Cradley Heath, B64 7BB

0 reviews0 out of 5 stars

Lyde Green Motor Trade Centre

Lyde Green, Halesowen, B63 2PG

2 reviews1.4 out of 5 stars — Rated Terrible
  • Buyer reviewed in August 2015
  • Dan reviewed in January 2015

Halesowen Motorhouse

Dudley Road, Halesowen, B63 3NH

3 reviews3.7 out of 5 stars — Rated Very Good
  • Meriva reviewed in January 2015
  • car running perfectly reviewed in December 2014
  • Car Buyer Review01 reviewed in April 2014

Halesowen Autos

Cross Street, Halesowen, B63 4RT

0 reviews0 out of 5 stars

Brindley Garages Halesowen Honda

Dudley Road, Halesowen, B63 3NS

0 reviews0 out of 5 stars

Station Motor Company

Station Road, Cradley Heath, B64 6NN

0 reviews0 out of 5 stars

GP Car Sales

Lower High Street, Cradley Heath, B64 5AB

31 reviews4.2 out of 5 stars — Rated Very Good
  • Great service reviewed in June 2017
  • A big thumbs up - cannot be faulted! reviewed in June 2017
  • Gp car sales reviewed in May 2017

Basalt Prestige

Steelpark Road, Halesowen, B62 8HD

0 reviews0 out of 5 stars

Additional Information About John Webb & Son

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information

Benefits for business owners

Owning your dealership's page is an opportunity for your dealership to sell a service that is currently not available anywhere else. We're not just reviews, we get results.

Find out more