Unsafe vehicle fault ignored and no response from VW Solihull management. I bought a Volkswagen from Johnsons Volkswagen Solihull that developed a serious automatic tailgate fault only a few months after purchase. The car has been back for repair three times, yet the fault remains unresolved. The issue has been witnessed on two separate occasions by Volkswagen staff, and I have also sustained an injury caused by the tailgate unexpectedly closing. Despite this, the dealership has not resolved the problem. I formally rejected the vehicle under the Consumer Rights Act several months ago. Volkswagen UK’s Executive Office has since stepped in, but the senior management at Johnsons Volkswagen Solihull continue to ignore both their requests and mine, leaving the case unresolved. The car remains unsafe and unfit for normal use. Extremely disappointing experience and not what you’d expect from a main Volkswagen dealership.

I came to Solihull vw Johnson’s with an issue. Phoebe and John quickly sorted the issues , being nothing short of amazing, brilliant communication and customer service through and through. Thank you for all of your help ! A very happy vw customer.

Tried several times and people to get history of a car i was looking at . the company would ot tell me saying they had no right to tell me ?? complete and utter rubbish

booked in over the phone sit and wait was told an hour for an oil change over the phone they made me sit and wait for 3 hours for the oil change most of the staff running around like headless chickens place is a shambles

I have bought a used car costing £31k and I drove it home had a puncture paint work chipped only realised in the morning as we bought the car in the evening the sales assistant was 10/10 but I will it’s management that needs to over look these issue I had to take time of work it wasn’t their problem it took them three hours to change 2 tyres I watched how the workers did nothing but waste time Then being told it was my fault and we’ve done nothing but complain I think anyone paying that much money would want a perfect car Money doesn’t drop on trees we work hard

From the initial enquiry to the collection of my new car I experienced a seamless transaction. Bal Singh is not only a very good salesman but an excellent communicator. I would definitely use Johnson Solihull for any future VW purchase.

Rude service department. Brought my car in for a service and 36 hours later they tell me they still haven’t looked at it. Go to pick up the keys and nobody knows who’s got them. After being given the run around, I end up at the service department who claim they’ve not got them. At this point I’m getting irritated and after a worker speaks to another worker it turns out they do have them. After about 10 minutes another worker turns up with the keys, I ask for them to be handed over. She refuses to do this claiming a diagnostic test has been run and that this isn’t covered by the warranty. I advise that’s not my understanding and has not been agreed to in any communications. I ask again for the keys to be handed over which she refuses to do unless I pay. I ask to see the manager and instead of getting the manager they bring out a sales assistant. The manager does finally turn up but we’re getting nowhere. I have to pay them for no reason to hand my keys back. I will be lodging a formal complaint to Johnson’s Cars.

Dissapointed with service. Diagnostics quoted as £70, phoned later to charge extra £300 to diagnose the problem. The once fuel injector 'replaced' got halfway home only to find massive fuel leak overheating under the bonnet. RAC stated was an amateur job, and lucky wasnt a petrol car or would've caused a fire. Unsafe mechanics, avoid.

very efficient service very pleased with the car nothing was to much trouble