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350 reviews from our car dealer reviews community
Leave a review for Junction 17 Cars Peterborough
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350 reviews from our car dealer reviews community

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"Very bad customer service "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from J17 for £21,500. Little sister I know that the gear box was faulty and I was left with a £6000 bill to replace within months of the purchase. I had contacted J17 previously to make them aware that something wasn’t quite right with the car but they took it in, charged me for diagnostics only to tell me nothing was wrong with the car. After taking it to another mechanic, they hooked up the diagnostic machine and found the gear box needed replacing. J17 were very rude to me and denied all responsibilities for the faulty car they had just sold me. They were happy to take my money but not help when there was an issue. I will never go to these people again as they appear all happy and helpful before they have your hard earned money but once you’ve paid, they want nothing to do with you. I was even threatened by the manager. These people are selling bespoke cars but be careful, they will probably all break down on the way home. The customer service after purchase was appalling and these people should be ashamed of themselves.

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"Atrocious"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Atrocious. I have never been compelled to write a review for any service or product ever but the service I received from Junction 17 was beyond ATROCIOUS. The communications were fine. They saw my car on a popular website for selling cars and suggested they could sell it, which I took them up on. However, once the car was in their possession it all went downhill. There were 3 months available for J17 to sell the car, and I enquired 1 week before this date was to elapse to ask about recollecting my car. However, when I enquired about taking the car back (as I hadn't heard ANYTHING in 3 months), I was told there was interest in the car. Wow -funny, as I hadn't been told before! If I was to take £1k less, apparently it would sell. I wanted to sell my car, so I said yes, I'd accept £1k less. However, after that again I heard NOTHING else until 2 weeks later I received a refund for my tax. Are you kidding me?!? Should the dealer not have had the courtesy to tell me what was going on? Running a business myself, we would keep the customer informed at every step of the way. I then tried to call the contact at Junction 17 (Jacob) who did everything in his power not to answer or return my calls. I wanted to know how much the car sold for - and I am still waiting to find out. Reception kept telling me he'd call back. I got one call back on a Friday night telling me that he'd get back to me on the following Monday with the FINAL PRICE of the car (as I wasn't even told that!!). Lo and behold, I haven't heard back for 3 weeks and today I'm writing a negative review as it is quite literally the WORST experience I have EVER HAD with a car dealership, and I have bought/sold 9 cars over the last 10 years. Apparently, I'm supposed to be paid the money I am owed tomorrow (after 30 days of holding it, with no interest on the money they have made from this) - but I have no faith on this as I can't speak to the contact I spoke to for selling the car, haven't been told about the final price of the car (as I can only imagine they are keeping more than they should), and am still waiting to share finance details to receive my payment. BAD CUSTOMER SERVICE. DISINGENUOUS. AVOID.

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"Brilliant / First class"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We though buying a car in lockdown would be hard in fact it has to be easiest transaction i have ever completed. Jacob and his team made it a safe and smooth transaction delivered to our door. Many thanks Mark and Helen

"If Carlsberg made car dealers "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From my first phone call Junction 17 where first class, from the first phone call I was made to feel at ease. After working hard for 30 years and taking a lump sum out of my pension to buy my Bentley GT, I can honestly Junction 17 made it a pleasure.

"If i could leave zero stars i would"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If i could leave a zero star review I would. Avoid this company at all costs, I would not recommend what I have been through to anyone. Lies upon lies from sales advisor Scott Palmer and sales manager Jacob Bryant. If you are looking to PX a car with outstanding finance to be settled, make sure they pay it on the spot, DO NOT leave them to pay it at a later date as they WILL pay it late/beyond a settlement figure date. If you are still not put off and want to go ahead and buy a car but have asked for certain things to be done to your car, ensure you get them done before you sign anything/collect/take it home, as they will just fob you off for months after. I purchased a car worth £21,500 with an advertised 15k mileage to which it had nearer 17k on it, the car had badly curbed wheels, damaged trim outside and boot trim to which it was not mentioned in the advert, Scott Palmer from J17 said he would have it all fixed, plus a service and a fresh MOT to which he only did the wheel refurb. They serviced the car on the morning of the collection date instead of the 14 days they had before the collection date, replacing Michelin PS4’s tyres for cheap £50 road stone tyres on a sports car with 310bhp. The car was not MOT’d either as I was made aware 2 months after purchase and Scott Palmer also did not get the trim replaced even though in the 14 days leading to the collection date I called 4 times to ensure it was all on schedule to which he said it was (more lies) They also will do tricks to make you pay more for deposits than you agree, I asked to pay £500 out of the positive equity of a PX finance settlement, what they did was use my £500 from my positive equity to take it off the asking price and ask for ANOTHER £500 deposit on collection day meaning it had cost me £1000 really. They paid my finance settlement late, cost me time and money from my finance company, didn’t replace trim and when they did they sent me second trim from a scrapyard delivered by Hermes in cling film which broke. Nearly 3 months later I still to this day (17th Feb 2021) don’t have the replacement boot trim to which Jacob Bryant asked me to invoice him one from the dealership, he just ignores my emails and passes the issue onto someone else for example “accounts are now dealing with it” I have constantly chased J17 throughout this whole process, mainly Jacob Bryant the sales manager, to which he just ignores emails. The customer service at Junction 17 is atrocious, do not take ANY celebrity endorsements seriously. I have tried to contact Leonie Bacon (who appears to be the wife of the J17 owner) who deals with enquires and is a sales director at J17 regarding the poor customer service from Scott Palmer and Jacob Bryant to which she has not responded in over 2 weeks, so she also lacks in the basics of customer service but weirdly is good when it comes to taking a holding deposit. Buying a car is meant to be the second most expensive thing you will do in a lifetime and is meant to be an enjoyable thing but this was far from enjoyable. I had more to write but I don’t have enough space to write it, this company has bad reviews for a reason! Avoid and look elsewhere for your next vehicle purchase. *Just to add to this, i left the same review on google and trust pilot and since my review, multiple 5 star reviews have appeared praising both Scott & Jacobs work, more so praising Jacob. Rogue traders would have a field day with this company. *After further investigation, Jacob Bryant had his family (Hannah Charlotte Bryant) and friends give fake 5 star reviews on google to make up for HIS poor customer service. I have over 50 emails to prove how bad the customer service is.

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"Stay away from these Clowns !"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What can I say, Junction 17 ? what an absolute shower ! I have never delt with a more unprofessional, couldn't care less now we have your money company, I went to the showroom late November and signed up to buy a Mclaren 12c, As soon as you sign thats when the problems start, all the sales promises go out the window, Full service sir, new rear tyres sir, workshop will sort that sir, boot liner missing, dont worry sir we will sort that, nothing, delivery was delayed by 3 weeks because sales promises could not be kept, car had to go back to Mclaren for computer work, ( that was about the only thing they did that they said ) Car has an "independent" 190 point check, Rear tyres new it said, good I thought that,s done, finally 2 weeks later the car go's for MOT, guess what it fails on, rear tyres, hmmm? not new as per the "independent report" then, so they replaced 1, the car has Pirellis all round, now it has one worn out Pirelli on the rear and one brand new Goodyear, perfect for a supercar. finally they deliver the car, boot liner missing, you cannot get hold of anybody on the phone or by email, when I finally speak to someone they will look into it and get back to me, so now i've spoken to 3 different people over 2 months, still no call back, still no boot liner, i'm sure they think if they ignore me i'll go away, their customer service is non existent, totally non existent, £73K for the worst buying experience of my life, if you looking to buy anything from them DON'T, save yourself a world of pain and stay well away, hopefully they will be out of business soon, they seem to be doing their best to alienate their customers !

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"AWFUL! LAWSUIT IN PROGRESS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Utterly disgusting & disappointing service with Junction 17 Cars! Do not buy from them! - Potential lawsuit now in progress. (Many reviews saying the same!) I purchased a £18,000 Porsche (cash purchase) from them just before Christmas, at first everything was incredibly positive, informative and the process was easy. There were a few conditions on the sale, one being that the bonnet & front bumper needed to be resprayed due to damage and a price reduction for the lack of service history, service needed and only 1 key being present, and a fresh MOT and all was confirmed, great! Left a deposit and drove 7 hours a few days later to collect my new Porsche. Upon viewing the car everything looked as it should, I picked up on a few things to do with the tyres being perished and looked to have less than the indicated tread depth and the respray looking a little blue which Alex the sales advisor assured me were all correct. I took his word. With the enjoyment I was happy to proceed so I purchased the vehicle. Then my problems began... 1 hour after leaving the showroom my sat-nav decided to conk out, displaying itself in Southampton, hours away from my current destination in Peterborough. I contacted Jamie (who never responded to my message) and after chasing and chasing I ended up paying a garage to replace the GPS Antenna which needed doing, £113.00 not the end of the world. A few days later I returned to my vehicle which was parked in my car detailing studio, the first time seeing it since purchasing due to being with my family over the Christmas period. This was the first time seeing the vehicle in aggressive lighting, I was dead shocked and in horror when I saw the absolute state of my paintwork which had been resprayed by Junction 17 Cars in-house bodyshop. The paintwork is filled with an orange peel effect and ripples, dust embedded in the paint, chips and also a polisher burn in the bonnet! I instantly sent Jamie (the manager) some photos and called the shop, to be told he was busy and would call me back. I was left devastated at the shocking job of my panels, the colour was completely off and looks completely odd on the car, frankly I could have done better with a rattle can. Days go by... I call & call and constantly get told he was busy, 5 days later I was greeted by a rude receptionist who told me “he has 28 days to call you”... great, thanks for that helpful information. 8 days pass and eventually I had enough of chasing, being fobbed off and my messages and calls ignored. I contacted a few local bodyshops to get quotes on a respray, all of which mentioning how shoddy the panel was painted and one of them jokingly came out with “Yee-ha”. I called Junction 17 Cars today in frustration, many many days after first notifying them of the issues to tell them I was booking it in for a respray and that I would pass them on the cost, to which Jamie proceeded to tell me that they are absolutely not paying for it and it isn’t their problem. I then asked for the details of the bodyshop they sent the car to and they exclaimed it was their own bodyshop, so who is liable then? I am left with a £18k Porsche which looks utterly awful. I was told by Jamie to “Seek Legal Advice” and also then accused me of deliberately sabotaging the panel with a polisher to get a free respray? If it had even been done in the first place why would I even sabotage it? I then asked to speak to the director, Mr Bacon, who conveniently was not also available. It was conditional to the sale that these panels were resprayed to a high standard otherwise simply, I would not have purchased it (which is in writing). I was then told I could drive my vehicle back up to them (7hrs round trip) and that they would charge me their time to look at it!!!! At this point, absolutely fuming I terminated the call. He came out with all the typical trader lines of sold as seen, you signed for it blah-blah, not interested. Alongside this, I had the car checked over by a local garage today who told me I needed the tyres changing instantly (the tyre pressures were 11PSI instead of 32PSI for starters!) and the oil was BELOW minimum ... £1100 later for the work and new tyres... It had just had a new MOT fresh with the purchase from Junction 17 Cars. After expressing my concern to the sales advisor on the day of purchase about the tyres and their treads and being told they were absolutely fine as it’s just passed it’s MOT with no advisories I believed him. In total I am OUT OF POCKET by £3,341.88!! - £1,100 being for new tyres - £113.00 for the gps antenna - £2,128.88 for the panels to be painted by a Porsche Approved bodyshop! As you told me to do, I have seeked legal advice and you will be hearing from my solicitors very shortly. I do not wish anyone the experience I have had with this ghastly garage, their con-men and rude staff. Cowboy staff, disgusting mannerisms.

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"Horrific "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Awful. DO NOT BUY A CAR FROM HERE!! I spent £17,000 here and the car is rubbish and after three weeks of owning it, they have just told me to go away and seek legal advice, despite it taking two weeks for me to get through to a manager. I’m left with a massive bill and a whole lot of aggravation.

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"This Dealership is a Lucky dip"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I traveled 180 mile to see the car i wanted this is in july it broke down so i had to travel back and go down a week later handed my money over transferred insurance tax etc over the car i bought broke down again jamie said dont worry sir we will fix it theres a courtesy car ( micra ) No fuel in this one or the one i just bought ?? Dont worry we will deliver when fixed I got phone call we will see you wed sir 2pm got txt sorry car broke down This went on and on so i had to pick another car they said So i reluctantly did When it arrived November from july Alloys were badly scuffed large scratch on back arch one key and left no log book so could not drive it anyway Service is a absolute disgrace The way they treat people

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"Perfect from start to finish"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

bought a car 2 months ago from Jamie at junction 17 cars! it was simple and car drives perfectly! cant believe how quick the car was prepared to my request and driven to my door step!

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Dealership Information

Junction 17 Cars based in Peterborough and part of the Junction 17 Group. This branch of Junction 17 sell a variety of different makes and models including sports cars, 4x4's, convertibles and family saloons. A variety of services are available here including finance, warranties, MOT and servicing. This dealership also purchases cars and welcomes part exchanges for those looking to trade in their exisiting vehicle. 

Car Dealer Reviews would love to hear from any previous customers of Junction 17 Cars in Peterborough, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1975

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
350 reviews4.1 out of 5 stars — Rated Very Good
Excellent
264
Very Good
14
Average
5
Poor
25
Terrible
42

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Contact Information

Address

Junction 17 Cars Peterborough
1 Kestrel Way
Peterborough
Cambridgeshire
PE7 3GP

Get in touch

01733 247222
http://www.junction17cars.co.uk

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Dealership Statistics

77%
Would recommend this dealer to family and friends
34%
Percent of reviews responded to by this dealer

Additional Information About Junction 17 Cars Peterborough

Company Formed: 1975
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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