29% Reviews
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77% Recommend
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398 reviews from our car dealer reviews community
Leave a review for Junction 17 Cars Peterborough
Leave a review

398 reviews from our car dealer reviews community

Leave a review for Junction 17 Cars Peterborough
Leave a review
"Philip"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi I have just taken delivery of a Nissan GTR from Junction 17 cars, I only went down to look at the car not to buy.I rung to see if the car was still there after going to see other GTRs at dealers only for them to say the 5 cars we have on the site have been sold. So I spoke to Tim and said I would be there about lunch time I asked if the car had had any paintwork done he said that the front had been painted because of stone chips, and a small mark on the drivers door,he told me its history over the phone, and all things were as described when I got there. Tim left us to have good look over the car then looked over our Subaru that was to be part exchanged we agreed the part ex price and a test drive was taken in the car and the deal was done,we were very pleased With Tim and Junction 17s follow up phone calls, I will be using them again Thanks Philip

Leonie Bacon from Junction 17 Cars Peterborough in response to Philip

It was a real pleasure doing business with you Philip! We are so pleased you love your new Nissan GTR!! If you have any queries relating to your purchase please do not hesitate to contact Kate our customer relations manager Kate@junction17cars.co.uk We hope to see you again in the future! Enjoy your car!

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"Philip"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Junction 17 provide great cars. Additionally, the staff are friendly and extremely helpful. The after sales service is excellent - the staff are quick to provide any support or advice you need, and do their utmost to ensure you are happy with your car. I would certainly use them again. A big thanks to all at Junction 17.

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leonie bacon from Junction 17 Cars Peterborough in response to Philip

Thank you very much for your 5* review Mr Murphy. I am so glad you are pleased with the service you received from us, both with the sale and the after care. We pride ourselves on customer care so it is lovely to see another happy customer! If you have any queries regarding your purchase please do not hesitate to contact Kate our customer relations manager Kate@junction17cars.co.uk Thanks again and we hope to see you again in the future!

"Mr Clarke"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I could not be more thrilled with my new pride and joy - I bought a stunning Range Rover sport. It is so nice!! The staff are really nice guys and the showroom is gorgeous. When I walked in I felt at ease straight away. The cars are displayed really well and the staff are very knowledgable. I got a really good deal and I will definitely be back for my next car.

Leonie Bacon from Junction 17 Cars Peterborough in response to Mr Clarke

Many thanks for your 5* review Mr Clarke - we are so happy with your new purchase, I'm with you here - I do love a nice Rangerover. If you have any queries or comments regarding your purchase please do not hesitate to contact Kate our customer relations manager Kate@junction17cars.co.uk

"Mel"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a car from junction 17. The customer service was brilliant. The salesman was not pushy but really helpful. The car was up to the standard they told me which is really important as I'm a women who has no idea of engines. Would highly recommend to everybody and would definitely go back! Jamie the sales manager was very nice to deal with. Great!

Leonie Bacon from Junction 17 Cars Peterborough in response to Mel

Thank you very much Mel for your 5* review. We are so happy you are pleased with your new car. If you have any concerns or questions regarding your purchase please do not hesitate to contact Kate our customer relations manager Kate@junction17cars.co.uk

"Mr D"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went too have a look round pulled up in my car outside first thing a salesman said to me i hope you are not trading that thing in! Was with my brother and sister in-law at the time how rude was this remark. We found the salesman more like a bouncer than a car salesman. This was the last and only time we will step foot in this place.

Leonie Bacon from Junction 17 Cars Peterborough in response to Mr D

Hello Mr D, I can only imagine that you have been to a different dealership and certainly not Junction 17 cars. we certainly do not have salesmen that resemble 'bouncers' and as we pride ourselves on customer care a comment as you described would be a dismissible offence. I am sorry but you are mistaken here.

"ktcassii"
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went to junction 17 Peterborough to see the 350z's they had on offer. We had to wait 5+ mins before anyone came over to talk to us and it was hard to tell who was staff and who wasn't. We had a look round at the cars they had but none of them were what I wanted, we were about to leave when we spoke to a guy who was really helpful - he showed us the cars they had over at Nottingham and we put a deposit down (assured that it was fully returnable if we didn't like the car) for them to bring it over to the Peterborough showroom. The next day we had a call to say that it had successfully been brought over and confirming our appointment. So far so good, I was happy with everything. We showed up for the appointment and had plenty of time to see the car and look at the paperwork. I've read some other reviews from women who said they felt hassled and pressured - I can honestly say i didn't feel this, but I knew exactly what i wanted and am well informed on the car so am able to hold my own in a haggle situation - though I can see that if you weren't as stubborn as me you might be sweet talked. Unfortunately the car was not worth the asking price, it was probably worth about half as much as they were asking: I pointed out a number of fairly significant faults and repairs that would need to be fixed before i would consider it to both the salesman and the manager and they agreed with every one of them. I was disappointed that the faults hadn't been fixed before they offered it to me - it seemed like a waste of time seeing the car in that condition, in my opinion a good garage would have fixed all the issues before sticking it on the forecourt unless they were hoping someone would buy it without noticing that it needed work. Despite that I would've taken the car had we been able to agree a price we were both happy with, but sadly we couldn't reach a bargain, after a civil chat discussing price we thanked them and left - the salesman assuring me the deposit would be back with me the next day (3 days after the original transfer). It took about 2 weeks and calling the garage about 4 times before i got the deposit back. In my opinion the cars I saw were overpriced - but I can't speak for their whole range - the salespeople were fine and I didn't feel pressured to buy or at a disadvantage for being female (but I was well informed and pretty stubborn and don't often feel pressured in these situations). I probably wouldn't consider them again if i were looking for a car.

Leonie Bacon from Junction 17 Cars Peterborough in response to ktcassii

Hello Karen, Firstly thank you for your feedback on your experience with us, and I apologise if you feel you did not have a pleasant one. With regards to waiting for 5+ minutes - as a car dealership we do not want to come across pushy at all and like our customers to have a good browse without feeling pressured and uncomfortable. After doing a survey in 2012 we discovered the majority of customers did like an open browse before being approached by our experienced sales people, so this is the direction we chose. With regards to the cosmetic repairs you requested on the vehicle - we happily agreed to rectify all of the concerns. The cars we sell are pre-owned, therefore sometimes depending on age/mileage, there may be some wear, however we do thoroughly prepare our cars both cosmetically and mechanically before the customer drives away. As well as agreeing to do the relevant repairs, the vehicle would have also gone through the workshop for a full pre delivery inspection and a full MOT ensuring the vehicle was 100% roadworthy - this is a new policy which was put in place in October 2015; this was one of few criteria’s we took on board to become Trading Standards Assured. I am sorry we could not reach an agreement in price - the vehicle was for sale at £8975.00 and you would not offer any more than £6000.00. I hope you can realise that a car of that price would certainly NOT have £3000.00 profit across it. If you could have offered a more realistic price I'm sure we would have negotiated a deal, but as we are the cheapest in the country on Autotrader we know how competitively priced our cars are. We had the car transferred from our Nottingham branch which cost transportation and fuel and we did not charge you for this. With regards to your deposit refund - yes a refund is processed after 3- 5 days but only after this request is signed for in accounts by a director of the company and sometimes this takes longer than a week. I would also like to add that also since October 2015 we have employed a Customer Service Manager - Kate whom deals with customer relations directly including feedback good and bad. Having this service has made our customer service extremely strong and thus tries to illuminate any experiences like what you have had. I apologise again for yourself not having the best experience, however I cannot apologise for our highly trained and experienced staff and their sales approach, because as I stated before this is customer driven. Many thanks

"Lee Shepherd"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently bought two vehicles from the dealership and found the Peterborough branch to be very friendly and helpful. It was a pleasure dealing with them, and both the wife and I are very pleased with the cars purchased prior to Christmas. Great service guys! Looking forward to working with you on my next upgrade in the future, and have already recommended you to colleagues at work.

Leonie Bacon from Junction 17 Cars Peterborough in response to Lee Shepherd

Thank you for your 5* review Mr Shepherd, we are so pleased you are happy with your new cars. It was a pleasure to help both of you find your new dream cars! If you have any queries regarding your purchase please do to hesitate to contact Kate our customer relations manager kate@junction17cars.co.uk

"Danielle H"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We recently sold our vehicle to Junction 17 and it really was a pleasure dealing with them. They were extremely helpful and the whole process was very easy and smooth. Would definitely recommend this dealer

Leonie Bacon from Junction 17 Cars Peterborough in response to Danielle H

Thank you for your 5* review Danielle! It was pleasure doing business with you. We are always happy to buy cars from private individuals and also offer a Sale or Return service too. We hope to see you again in the future!

"Charles William Harris"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a DB9 from Junction 17 well over 6 months ago. The car was amazing, a real head turner. The staff there are friendly and helpful. Unfortunately due to work commitments I have had to move abroad so I couldn't keep the car. Junction 17 Cars gave me the option of selling the car for me through their brokerage or buying it straight back off me. They did buy it and for top top money. Everything was dealt with there and then in their showroom (looking exquisite as ever) the money was transferred no problems and I had to say good bye to my super car. When I return to the UK I know I'll be back to buy my next super car from Junction 17.

Leonie Bacon from Junction 17 Cars Peterborough in response to Charles William Harris

Thank you for your 5* review Mr Harris - we were pleased to buy your lovely DB9 back! We hope you have settled into everything abroad and when you eventually come back we'd love to help you buy your next dream car!

"Craigyboy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

i bought a BMW Z4 from this company (which may I add was a hard decision due to their huge selection of z4's) everybody at junction 17 cars was very helpful, the environment was very professional and friendly, I'm sure I will be coming back here to buy a family car sometime in the future! Would recommend this company to anyone looking for a quality motor. So many thanks to junction 17 cars and was lovely to meet you all. Craig

Leonie Bacon from Junction 17 Cars Peterborough in response to Craigyboy

Many thanks for your 5* review Craig - we are so pleased you are happy with your new purchase - good choice too as we are BMW Z4 specialists! If you have any queries regarding your purchase please do to hesitate to contact Kate our customer relations manager kate@junction17cars.co.uk

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Dealership Information

Junction 17 Cars based in Peterborough and part of the Junction 17 Group. This branch of Junction 17 sell a variety of different makes and models including sports cars, 4x4's, convertibles and family saloons. A variety of services are available here including finance, warranties, MOT and servicing. This dealership also purchases cars and welcomes part exchanges for those looking to trade in their exisiting vehicle. 

Car Dealer Reviews would love to hear from any previous customers of Junction 17 Cars in Peterborough, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1975

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
398 reviews4.1 out of 5 stars — Rated Very Good
Excellent
297
Very Good
18
Average
5
Poor
29
Terrible
49

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  • Contact Information

    Address

    Junction 17 Cars Peterborough
    1 Kestrel Way
    Peterborough
    Cambridgeshire
    PE7 3GP

    Get in touch

    01733 247222
    http://www.junction17cars.co.uk

    Opening times

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    Dealership Statistics

    77%
    Would recommend this dealer to family and friends
    29%
    Percent of reviews responded to by this dealer

    Additional Information About Junction 17 Cars Peterborough

    Company Formed: 1975
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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