Kate from Junction 17 Cars Peterborough in response to Mr and Mrs Benson

Dear Mr and Mrs Benson, we really appreciate your feedback and are so pleased that you are enjoying your beautiful Bentley! We like to be welcoming to our showrooms and make our customer feel relaxed; enjoy their buying experience, take their time and not feel pressured. I know it was quite a change for you going from your Cayman to the Bentley, but we knew you had made the right choice as you discussed with Philip and some of the other staff. Your smiling faces said everything as you drove away from Junction 17! Please do let us know how you are getting on with your travels, as you did say you were going to do a bit of touring around the country in the forthcoming months. We look forward to seeing you when you return. Happy travels from all at Junction 17 Cars.

kate from Junction 17 Cars Peterborough in response to AC

Dear Andy and Tracy Junction 17 are delighted that you are pleased with your 911. However, I would like to address the rest of your review. The vehicle was not advertised with full service history, although we were aware of it having a good service history as it was a vehicle which we had previously sold. The customer who had purchased the vehicle from us previously had lost the service history whilst in his possession. We did indeed try to recover the history but to no avail as the customer simply could not find it. The 24 month GEM warranty you purchased with the vehicle is a very comprehensive warranty. Vehicles over 10 years old are not covered by the breakdown service. I do understand that there was a misunderstanding with our salesman at the time of purchase. Once this had been established it was arranged for your vehicle to be recovered. I must apologise for this. I am looking into the details of the service on the vehicle whilst in possession of the previous owner. The copies of the work carried out 27.10.15 when you purchased the vehicle and the replaced battery on 29.2.16 have been forwarded to your email address from our records. As Customer Relations Manager I feel very sorry that you feel that Junction 17 do not offer a competent honest after sales service. At the time of purchase there was no one person looking after this part of the business. It is by no way of an excuse to say that our sales team simply were unable to take this role on as well as working on sales; but there is some mileage in this. The directors had the foresight to have a designated role for this. Perhaps due to you purchasing your vehicle in 2015 and not having a customer care manager until January 2016 may have exasperated your overall view which I am very sorry for. The directors at Junction 17 take customer service very seriously; which is why they strive to implement certain criteria to enhance this area. I work very closely with Trading Standards to ensure we meet the standards which are expected from the purchase of a second hand vehicle. Although your purchase is over a year ago I would be very pleased for you to contact me directly; my email is customercare@junction17cars.co.uk. With kind regards Kate Barker Customer Relations Manager

AC in response to AC

I have just received a reply from Kate at customer care Jnctn17. It took just over three months for her to reply to me. Junction17 have not apologised for their misleading information. They told me that they had serviced my 911 prior to me purchasing it. I asked for a copy of the service schedule to keep my with my files. I have been informed that Junction17 did not complete a service (mysteriously they can't find a record of it). I knew that the previous history was missing but was satisfied that my car had been given a recent service and that was sufficient information for me to purchase the car. Please look at the majority of the reviews before you purchase from them. Other Porsche specialist garages have advised me never to go to Junction17, I wish that I had spoken to them first. Very disappointed that salesmen can sell cars without having to be honest.

Kate from Junction 17 Cars Peterborough in response to Ian Shaw

Dear Ian We were delighted to read your review! It is always so lovely to read when our customers are overjoyed with their new car and with the service from Junction 17. You were so thrilled on the day; it gave us a real buzz! Please don’t hesitate in contacting me if you would like to book in for a service or if we can be assistance in the future. Happy driving! With kind regards Kate Barker, Customer Relations Manager

Kate from Junction 17 Cars Peterborough in response to Darryl

Dear Darryl Thank you for your review. I would very much like to hear from you regarding the content of your review. Junction 17 cars work very closely with Trading Standards and our own standards are led by Trading Standards and by the Consumer Rights Act of 2015. Before a vehicle is sold it is put through a pre delivery check, an independent MOT and a delivery check list with the customer to make sure they understand exactly what they are purchasing in relevance to the age, history, miles, warranty etc., which is then signed by the customer. We do have after sales support, we contact our customers a few weeks after they have purchased their car to make sure they are happy with it and the service from Junction 17. I lead the Customer Care department which was initiated by the Managing Director as customer care is very important to him. On our website the contact details are clearly shown. Junction 17 are not in the habit of lying and really do not like the statement made in your review. How advertisements are written is descriptive of the vehicle and its history. How this is comprehended is up to the individual but would obviously be checked by themselves during the viewing, with any misconceptions brought up then and clarified. We have many very satisfied and happy customers and many returning customers whom have brought cars from us in the past. With regards Kate Barker, Customer Relations Manager

Unknown in response to Darryl

I 100% agree. The after care is very poor! Will never use again even if it was the last dealer/garage on earth!

Kate Barker from Junction 17 Cars Peterborough in response to Ms Jaques

Dear Ms Jaques, we were so pleased that you walked into our dealership full of anticipation and excitement. What an absolute pleasure it was to be able to offer you a wonderful choice in sports cars and convertibles that you took great pleasure in making your choice from. We always like to help all of our customers make their choices with the help and guidance from our experienced sales staff. Philip has been in the motor industry for many years and was delighted to share his knowledge with you. Please do pop in and see us when you are driving by, we would love to see how you are getting on with that beautiful car! Thank you so much for choosing Junction 17 Cars. We all wish you happiness and many enjoyable miles in your R8! With best wishes from Junction 17 Cars :-)

Kate Barker from Junction 17 Cars Peterborough in response to Mr Johnson

Dear Mr Johnson, thank you for your business and your super review! We were very pleased to be able to offer you a fair part exchange and arrange a very appealing finance deal with MotoNovo for you. You have a wonderful car and all at Junction 17 wish you many pleasurable hours driving it. Thank you very much for your recommendation to future customers. With kind regards, Kate Barker, Customer Relations Manager, Junction 17

Kate Barker from Junction 17 Cars Peterborough in response to Nikki

Hi Nikki, thank you for taking the time to leave us a review. We were overjoyed at your reaction to the realisation of what you could purchase and were so happy to help in your choice! We will be ready to help again when you are ready for the 911. Of course, if we can help with servicing, in the mean time please do not hesitate in giving us a call on 01733 247222. Happy motoring from all at Junction 17!

Kate Barker from Junction 17 Cars Peterborough in response to david baker

Dear David I was sorry to read your review and that you were not happy with the service from Junction 17. I did discuss this with our team, who were a little surprised, after negotiating a very good part exchange deal for you. I believe you did feel that a tyre was not as you would have liked, although well within the MOT test and legal requirements. We did offer a goodwill gesture towards your next purchased tyre which you refused. At Junction 17 we always like to offer good quality vehicles which are keenly priced. We also like our customers to enjoy their buying experience with good customer service both before and after sale. With kind regards Kate Barker, Customer Relations Manager. customercare@junction17cars.co.uk

Kate Barker from Junction 17 Cars Peterborough in response to a very upset customer

This is a review with no name, apparently verified - how can we verify this as we do not know the customer's name or vehicle? It is extremely difficult to reply to a customer without knowing to whom we are addressing and the reasoning behind their words. As Customer Relations Manager I answer all emails, whatever their content and find it rather slanderous that unnamed persons may write what they like about Junction 17. I would suggest that they email me directly, customercare@junction17cars.co.uk to which I shall reply. Kate Barker - Customer Relations Manager

AJ in response to a very upset customer

Reading the response on most of the reviews from Kate and the rest of the Junction 17 mob, its quite obvious that the vast amount of negative reviews are true, validated even further so by the very defensive responses from the Dealer themselves! What a joke. Heres some advice, treat customers right regardless of how much they spend and provide proper aftercare instead of running with your money to the bank. A business relies on repeat good business, not multiple accounts of sporadic bad business and word soon spreads of your bad practice.