Found the most perfect car, put a deposit down which I was told via text was refundable if anything was to happen, long story short an issue happened on there side and my deposit was refused to be returned. DO NOT PUT A DEPOSIT DOWN WITH THESE GUYS AS YOU WILL BE LOOSING YOUR MONEY IF ANYTHING WAS TO HAPPEN! Reported to trading standards.
Put a £100 deposit on car, and when i went to collect it, noticed more scratches and errors on car so decided to cancel. The guy there said he contacted Paul to see about returning deposit, which was the guy i gave deposit to, and he said because they put an mot on it i would not be getting ANY money back. there was a £50 cancellation fee out of it which i knew i wasnt getting back. Also warranty is only for engine and gearbox wear and tere. Other things to note big chance you, ll get car with no fuel in it, and valet will be poor as it was on the car i went to buy, Carpet saturated puddled literally, seats wet. Buy at your own Financial loss because it wont be at theres. DO NOT TRUST.
Purchased a vehicle which Immediately has issues. (HV12ANP) 3SERIES. Refused a refund, stopped answering the phone and ended up playing childish games. Eventually after hours stood on the forecourt and multiple trips to the site the car was returned. Reported to trading standards.
Reviewer has confirmed their email address
Avoid. Car had parts missing, oil leak, broken glass all over the boot and under the seats. Terrible customer service as do not answer phone or emails makes the warranty pointless. 2 out of 7 issues fixed. Avoid and buy from a rac garage. Worst car buying experience I've had. Still has faults which should have been sorted before picking it up
Reviewer has confirmed their email address
Brought a vehicle from this dealer. I was promised it had been serviced and the odd bits that needed doing to it had been rectified. I had problems the day after leaving the forecourt. When I contacted the owner of the garage, he became aggressive and swore when I said I would contact trading standards, he then informed me that I didn’t know who I was dealing with. I looked the guy up on social media, he clearly lives a very comfortable life with his family. I seriously question the validity of some of the more positive reviews left on here.. I contacted trading standards who are taking on my complaint, and whom also said that the
I bought a BMW X5 on the 2/12/19 after 5 days I found 9 faults while driving the car back to the dealer the power steering failed me twice. Told them I wanted a full refund under the consumers rights act 2015. All he said was he’d repair the problems I told him I wanted my money back as the car was not fit for purpose and not road worthy he point blank refused to refund me any money. I have now contacted a solicitor to start court proceedings and my local newspaper Please please do not go any where near this company or buy a vehicle from them
Reviewer has confirmed their email address
Kate in response to Dangerous vehicle
Hi, have you managed to get your refund? I am going through the same process unfortunately and was hoping you would have any tips.
Read the reviews about Kellys Trading but my son was really interested in the car and wanted to buy it. The staff appeared friendly and helpful...how wrong we were!! Luckily we have a trustworthy mechanic that we took the car to the next week. The work that Kelly's said was completed wasn't and my mechanic laughed when I said it had apparently been serviced...it hadn't been touched by Kelly's but they stamped the service book!! I cannot believe that they could lie so much!! Avoid!! Avoid!! Avoid!!
Purchased a 2012 Range Rover sport . I've had the car for 3 months now and have had no issues . The staff where very helpful and had the vehicle ready fully serviced and moted the next day. Will definitely recommend Kellys Trading.
Reviewer has confirmed their email address
DO NOT BUY FROM KELLYS TRADING. THEY WILL SELL YOU A DANGEROUS CAR AND IGNORE YOU. THEN ONCE THEY SEE BY THE MOT HISTORY IT HAS BEEN FIXED THEY WILL ASK FOR IT BACK! MOT TESTER SAID HE DOESNT KNOW HOW I MADE IT HOME. FRONT SUSPENSION MOUNTS WERE NON EXISTANT, THE STRUTS COULD HAVE FALLEN OUT. THE CAR USED A WHOLE SUMP OF OIL IN THE 1 HOUR JOURNEY HOME. THE TRACK ROD ENDS FELL APART. ALARM BELLS SHOULD HAVE RUNG WHEN I FIRST WENT TO SEE THE CAR AND THE FRONT TYRES WERE COMPLETELY BALD AND VERY ILLEGAL! THE BAD REVIEWS OF THIS DODGY BACKSTREET ARE REAL. MY LITTLE GIRL NEARLY WENT IN THIS CAR THAT WAS CLASSED AS DANGEROUS I WASNT EVEN ALOUD TO TAKE IT FROM THE MOT STATION WITHOUT FIXING AND SIGNING A DISCLAIMER. OH AND GUESS WHAT, THEY LOST THE V5! I WILL BE INVOLVING TRADING STANDARDS TO TRY AND STOP THESE FROM TRADING.
Reviewer has confirmed their email address
Highly recommend avoiding Kellys Trading, purchased a car from them and had nothing but issues with it since. Breaks failed severely warped and rusted, was told on test drive it was a little bit of rust and it would wear off.. oil leak, pressure build up in engine, now broken fuel injector due to their "fixing" of the leak. Upon trying to resolve after taking advice from CAB and Trading standards I was offered another car which was not practical or suitable and the price being severely lower then the car I brought from them. Tom got extremely unhelpful after I mentioned I'd be only taking it but under protest (as advised) while following guidence I've been given and he decided to hang up on me and block my number when I tried calling back to ask about their complaints procedure and if their a part of any ADR scheme. Called from a different number and requested the above information which I was told that's down to me to find out and hung up on again. Avoid at all costs, you have no protection buying a car from these as they get you to either pay cash or bank transfer so your not covered by payment protection. Work done here on my car - dipstick pressurised spraying oil over engine. Left my car having its dipstick wedged in with a extra large rubber seal. And now have a broken fuel injector as a case of shoddy work and the main problem of pressure build up not being resolved. Hopefully Trading Standards will close these down soon before they rip more people off. Brought the car for £2800 spent £650+ on repairs. Wish I would have checked reviews before buying from these scam artists, now left following guidence and possible court case to recover my loss of money
Reviewer has confirmed their email address
Daniel Whittick in response to Avoid at all costs
Matters have now been corrected, thanks Tom and team
Kellys Trading LTD is an Independent dealership that is based in Chichester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Kellys Trading LTD
Unit 1 Selsey Road
Chichester
West Sussex
PO20 7NE
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