Bought a second hand car from this dealership, was one lie after another. Three weeks after paying them car still not ready for pick up. In end was told car ready all jobs done and car MOTed. Drove hour and half to get the car. No MOT, only two of the jobs on the list done. Not told others had not been done, when I took it to be MOTed at my local garage found brakes no good broken suspension spring and broken wheel bearing. Was told by ken brown garage any thing needs doing when I get it MOTed they would sort out. I was told when I asked that they will be doing no more work to my vehicle. No more communication from them.

Bought a new Ioniq from their Richmond branch a few years ago & used them for service since. A new warning light came on the dashboard so I called service to see if I should take it in. The guy was unhelpful, sarcastic and defensive: started telling me I was asking something I wasn’t. He was angry and spoiling for a fight. Really nasty tone. Scary. When I said he didn’t seem to want to help he said “take your car somewhere else” and hung up on me. I was stunned: I just wanted to know if the warning was urgent. He didn’t know I was a regular, as he didn’t ask my name or reg no. A simple call to book the car in had turned into a guy raging at me. I was polite, calm and expecting a decent experience and then suddenly he unloaded his anger and aggression (clearly from something else) onto me. I texted the salesman and asked if he could help, but he didn’t reply. I’ll never go back. (I’m also in the market for a new car, so they’ve missed out there too).