I went in for a test drive as stated by their staff who called me . I was not welcomed. Since I have ordered a Hyundai car I wanted to test drive but I was not treated well, all the staff not caring about customers , received such cold behaviour. Staff working today including the manager refused to serve me despite of their own colleague telling me on the phone I just have to turn up to do a test drive, worst experience at a car dealership ever. While I was waiting one of the staff was really rude to the customers, What a shame. Thumbs down.

A shout out for Adrian Hill, senior salesman at Ken Brown in Richmond. We bought a car for our son early last year and unfortunately he had a breakdown in December. I called Ken Brown and spoke to Adrian who recognised me immediately. When he heard we had a problem and needed to get the car back into the garage, he was quick to respond. Not only did he organise a pick up for us, he actually came himself and collected the car. In addition we don't live close by. I found this level of post sales service simply outstanding. I have had many cars in the past: Mercedes, BMW, VW, Toyota and have never experienced this before. I think Adrian is a valuable asset to Ken Brown. Thank you Adrian. :-) BTW - the car was all sorted. As a side note - I'd just like to say that when we bought the car, James King-Martin was the sales manager and both he and Adrian were most professional and knowledgeable about their products.

Giovanni Capitelli was most helpful to me today with a very odd problem in my car. He took time and trouble and solved it for me. I am most grateful for his continued excellent service for my car Angela Vincent

Went in for a test drive as stated by their staff who called me them self on my inquiry on facebook. I was not welcomed. Since I have ordered a Hyundai car I wanted to test drive but I was not treated well, they are only looking for their own sales not caring if a customer is loyal to the brand, I have owned cars like Lexus, BMW, Toyota and Peugeot but have never received such cold behaviour. Staff working today including the manager refused to serve me despite of their own colleague telling me on the phone I just have to turn up to do a test drive, worst experience at a car dealership ever. Thumbs down.

Ken Brown Hyundai dealership is amazing! Great service above and beyond! Best dealership I’ve ever dealt with! Giovanni in particular was an absolute gem! Squeezed me in last minute and delivered outstanding customer service!

I needed a new aux battery for my Hyundai, called in the morning, as they had the battery. When I arrived, ( aware that the mechanic was busy, so couldn't fit it till next week0, the manager of the branch said he would do it, to save me having to come back next week. Its these small gestures which make a bid difference - many thanks for all your assistance