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I was seen by Jack Neville on Friday 23/2/2024 , the time he took to show the vehicle and explain everything was outstanding,no pressure whatsoever. When I picked the vehicle up,it was done to a very high standard.Thank you
Reviewer has confirmed their email address
I recently found a car on the RAC website it was at Perry's Motor Sales, Burnley branch, they took £7,580 from me for an unroadworthy car and tried to sell me almost £3,000 worth of warranties, they did not like us refusing these, the pressure applied was unwarranted. The car was sold, on-line, while in the garage waiting parts and they could not tell me when the parts would be in. So I looked online myself and found the parts, gave them that information but they still said they could not do that, they also agreed that the car was overdue a cam belt but refused to fit a new one until I asked for my money back. Then said I could not have the car until other parts came in, I was without a car so asked for my money back, they should be ashamed of the service they provide. I have now purchased a younger car with a good warranty included, for less money. DO NOT BUY A CAR FROM THESE PEOPLE THE POOR TRUST PILOT REVIEWS ARE CORRECT, our experience shockingly matched those poor reviews exactly, so this is business practices which makes it worse.
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Chris was very helpful on the phone, led us through the process in a pleasant and helpful way. Good communications, pleasant service, quick and trouble free.
5 stars from me!!! This is the second time I have bought through Perrys Burnley. Kam explained everything in great detail and found me the perfect Fiat 500, professional service from start to finish, Will definitely use again when due to upgrade !!!
Reviewer has confirmed their email address
Perrys in Burnley, avoid at all costs. If I could give no stars, I would. Once they have your money, the 7 year Kia warranty is not worth the paper it's printed on. I've had nothing but trouble with my Rio ever since I got it. Took it back 3 weeks later because the brakes were binding. Though at first it was because it hadn't been driven, only to be told that all new brakes make that noise. Since when? Then Covid19 came, and so did the hot weather and, no air con. Waited till I could get it regassed locally, because I wasn't going to pay £300,00,only to find out that it was leaking. Eventually, took it back to Burnley, only for them to keep me waiting for over 2 hours, before telling me that there was a delay. Then, after waiting 3 and a half hours, was told that it wasn't under guarantee and that it could of happened anytime, and charged £60. There used vehicles are not fully checked and the same guy that dealt with me the first time has no people skills. This is just a couple of problems on a very long list. I would NOT recommend Perry's in Burnley to anyone!!!
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ROGER HAWORTH in response to Avoid at all cost.
couldn't agree more, terrible service!
michael grieves in response to Avoid at all cost.
hi do you have an email for their MD, i need to contact him
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Perrys Burnley Kia
Accrington Road
Burnley
Lancashire
BB11 5EX
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