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14 reviews from our car dealer reviews community
Leave a review for Kings Bromley Car Centre
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14 reviews from our car dealer reviews community

Leave a review for Kings Bromley Car Centre
Leave a review
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Quick & efficient repairs very friendly & helpful would highly recommend

"Please Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a 5hr wasted journey today. Furious doesnt cover it..!!!!Anybody looking to buy the C200, reg HD66 BZP PLSE BEWARE....I wouldn't normally do a review but I'm so angry and dont want anybody else to suffer. Arranged to visit and …More Peter Welsby 7 reviews·9 photos 3 months ago Purchased a BMW 530GT from here recently and the service I received from both Aman and Milan was nothing short of perfect. Some people might say they weren’t approached etc however it makes a refreshing change to be allowed to view a car in …More Photo 1 in review by Peter Welsby Photo 2 in review by Peter Welsby Beth Darker 1 review 3 months ago Bought a car using finance for the first time. I wasn’t sure on how it all worked but the salesman Milan made it clear and I felt very comfortable with the process. The car is perfect and was a really fair price. Definitely recommend. Thank you! IAN /JENNIFER Collett Local Guide·154 reviews·40 photos a month ago Had a jaguar xf 61 from here Saturday afternoon with part x old one in for safe was great the car look good and go great to Photo 1 in review by IAN /JENNIFER Collett Gavin Jacobs 2 reviews 3 hours ago NEW Had a 5hr wasted journey today. Furious doesnt cover it..!!!!Anybody looking to buy the C200, reg HD66 BZP PLSE BEWARE....I wouldn't normally do a review but I'm so angry and dont want anybody else to suffer. Arranged to visit and potentially purchase car. Arrived this morning and sat in the car and it just felt like it had not been cleaned and had a musty smell. Went to the boot and saw the car mats which were covered in mould. I had another look inside and the seat belts were green with mould and the dust from the mould went everywhere when you pulled it out. Actually made me feel sick. There were very dark damp patches about the drivers door and nearside rear door (salesman tried saying he reckons previous owner got out the car by putting his hand there which is why it was dark)!!! He must have also had very wet hands as it was so damp!!! Went back to the boot and lifted everything up and where the spare wheel is normally, was a big puddle of water with a fire extinguisher laying in it. They claim to know nothing about it and the salesman said he would 'put it on the board' straightway. I don't know if he did or not but I do know he put it back up for sale straightaway. Please dont also try and fob me off saying you normally have mould issues on seatbelts. I have had cars for 30 yrs and never had that issue. The reason there was mould is because the car has multiple leaks, and you know it. This car has clearly not been checked or repaired to the correct standard. I urge everybody to steer clear of Kings Bromley Car Centre, and in particular, this car. I'm gutted I didn't take pictures but was to mad finally, mileage advertised at 51k when it's nearer 60k.

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"AVOID"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID! Went to look at a car and felt 100% pressured the whole time we were there. The car had not been brought to the front so we were unable to test drive it. I was asked to put a £250 deposit down on the car to hold it while I sought finance, and told that if I was unable to get the finance that this deposit would be returned to me. I am unable to get finance as my wages are not enough and now, guess what, they are refusing to pay my deposit back and ghosting my emails! I am now being threatened with legal action now because I have left a negative review.

"amazing service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

purchased my first car from kings bromley car centre, they helped me get a good finance deal, they made me a coffee with some biscuits when i entered the office, the staff were really friendly and i am really happy with the car, will be purchasing from here again.

Amelia in response to amazing service

Funny that when we bought a car from here, the person was called Milan? We didn’t get offered any coffee or any biscuits. Laughable really. Especially when the place sells shit cars with loads of problems.

"More interested in being on the phone"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Called in after arranging to view a car. Salesman came out chatting on his mobile, asked what I was after then went back to get the keys to the vehicle. Started vehicle, told me it ran quietly and had done mostly motorway mileage then told me he'd move a car so I could test drive. Took my drivers licence for insurance purposes (which I understand and have no issues with) whilst on his mobile. When I returned from test drive salesman was again on his phone leaning on another vehicle. Asked what I thought of vehicle, was surprised to hear that the service light/message had come up but said they would give it a full service, MOT (if required), fix any issues and told me that it came with 12 months RAC breakdown (as they are affiliated with the RAC). I tried to engage the salesman with some other questions but he seemed to be more interested in answering his phone than dealing with me. As I stepped away he asked if we had a deal on the vehicle but was shocked when I replied not quite yet as I was interested in how much he was willing to give against my own car as part exchange. Got told whilst still on the phone) can only give trade price then got touchy when I said I had another potential buyer for it and wanted to know how much they'd offered. He didn't seem to interested in my car. At this point I'd had enough and wanted to go (decided if this salesman was more interested in being on his phone then trying to sell a vehicle or even give full attention to a customer, I wasn't interested in buying the vehicle) I made my excuses and left. Wouldn't recommend this dealer and wish I'd read the reviews before wasting my time going out to see the vehicle. Which is a shame because it was just what I am after.

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"All good "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just brought a car from King's Bromley I live in Kent so done deal over phone . Mark without seeing my car made a px valuation,I travelled up 4.5 hour drive looked at car I wanted all as advert said px price same done deal had one thing no locking wheel nut Aram said get one he will refund. Problem driving home spoke to Aram got part Aram refunded funds can't moan at that.what people have to look at your not buying a brand new never been used car. They have been out there for a while and been used. My dealing with Aram has been good he told me he would pay and he did and always answered my emails or calls so I would definitely buy another car from them Thanks

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"Recommend "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service, professional approach. I am very pleased to recommend everyone a large selection, everyone will find something for themselves.

"Avoid having any business with them "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not interested in customer satisfaction, more interested in cheating their customers .

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"Avoid at all costs - unprofessional"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bad experience all round. I had a number of issues with the car which they refused to solve. Very polite on the day of the sale, after which they were very rude in all conversations on the phone with them. The car had a noisy engine. I know very little about cars, and I asked about the noise. I was told, its a diesel and it's cold. The noise will go away. My fault for trusting them, but just over a year later, told by repair shop high-pressure fuel pump needs replacing at a cost of over £2k. I feel totally conned. And all their positive google reviews are fake if you look into their profiles at all.

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"Avoid at all costs "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I got in touch with Mark at KB car centre about part exchanging my car towards a Renault Mégane they had. Mark offered me a quote for my car and when I asked about viewing I was told I'd have to pay a £250 "refundable reservation fee". This probably should've raise some alarm bells but it's been a long time since I last bought a car from a dealer so I assumed this was the norm. After I paid the reservation fee Mark informed me the car has no service history, "not the end of the world" I thought, still worth checking out. So I made the 3 hour round trip to view the car and immediately there were problems. The windows and central locking had all packed up. Only happened that morning apparently. I took the car for a test drive and it drove as it should, only complaint was that the gear stick wouldn't automatically centre like it should which made gear changes awkward. Returning from the test drive we spoke about the windows and central locking and Mark assured me they would be fixed. When I brought up the gear stick I was told it was a 13 year old car and "can't be made new". I'm not looking for new but I don't think it's unreasonable for it to be working as it should. At this point Mark told me the car also only has one key. I gave the car some thought over the weekend. I spoke with a local mechanic about the cost of putting things right. It would need a cambelt and water pump replacement due to lack of service history, gear stick issues were most likely caused by worn gear cables and sourcing and coding a replacement key altogether would cost around £8-900. I emailed Mark early the following week to say I'd decided against the car due to the amount of work it would require in the near future. I received an email reply from Aram who basically accused my of lying and making up numbers. He then proceeds to tell me that the work required can be done by them for only a couple of hundred pounds. After Mark's "I can't make it new" comment I'd be very dubious of any work they did. But you also have to wonder, if they can make the car good for such a small amount why not do that before they advertise the car for sale? After a few days of emails back and forth Aram finally tells to email Mark about refunding my "refundable reservation fee". It's been a week since I gave Mark my bank details and still they haven't given me my money back. So far I'm down nearly 200 miles worth of fuel and £250 for a car that was absolutely not as advertised. I would avoid these guys like the plague. A bunch of crooks that seriously lack manners and customer service skills.

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Dealership Information

Kings Bromley Car Centre is an Independent dealership that is based in Burton-on-Trent. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
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Ratings
14 reviews2.9 out of 5 stars — Rated Average
Excellent
6
Very Good
0
Average
0
Poor
4
Terrible
4

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    Address

    Kings Bromley Car Centre
    Kings Bromley Road
    Burton-on-Trent
    Staffordshire
    DE13 7DD

    Get in touch

    01283 792207
    https://www.kbcarcentre.co.uk

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    Dealership Statistics

    42%
    Would recommend this dealer to family and friends
    0%
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    Additional Information About Kings Bromley Car Centre

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