After a pleasant time buying the car from Kirby's, I picked it up a week later. Got the car home and noticed a strange noise coming from the engine. I didn't think much about it at the time. The noise was subtle and sometimes it would be louder than others. I did some research on the net and found out that car could have some problems with the timing chain. I was given 6 months bronze level warranty by Kirby's so the morning after, I gave Warranty Wise a call. They didn't have any record of my car on their system (this was almost 2 weeks after I bought the car). I called Darren, told him about the noise and not having any warranty. He said he'd 'forgotten to put it on'. He was happy enough to take the car in for it looking at and reassured me that it would get fixed. I'd had the car for one week and it was back at Kirby's. A day after he said he would look at it, I got a call from Darren who said the car was fixed and ready to be picked up. After collecting the car, I was handed an invoice for the parts, all free of charge. Started up the car and I couldn't hear the noise. On the motorway the same day, the ABS light starts flashing on the dash. I had no brakes and no acceleration in the inside lane. Luckily it was quiet or it could have caused a serious accident. I limped the car back home in the outside lane. My trust in Kirby's was pretty much zero at this point. They must have known something was wrong with the car if they changed some parts (if they ever did change any at all.) So I took the car to a BMW dealer and paid to have the car checked properly. It came back with 2 major faults. They handed me an estimate for £3500 to carry out the work that needed doing to it. I'd just spent all of my savings on the car and was enraged. The car needed new driveshafts and replacement parts for the timing chain. I went to Kirby's to see Darren and gave him the estimate. I asked for a refund as I didn't trust him to carry out any more repairs to the car (I wasn't offered a repair either). Darren refused me my refund and said that the car was fine. We were there for almost an hour listening to him saying the car was fine. It clearly wasn't fine and his excuse was BMW just wanted to get as much money as possible from me and made up the faults. However, the BMW serviceman knew that I wasn't going to get the work done with them and was seriously concerned that I was driving the car the 10ish miles back home due to the ABS issue. I left Kirby's with a car I shouldn't have been driving. He didn't offer a solution and I had to leave feeling cheated. A few days later after sending a letter as a prelude to legal action, Darren calls and offers me a partial refund. He claims that the car is fine and it cost him money to sell me the car. Still refusing a full refund. He wanted to keep the money he spent on the warranty and 'prep' for the sale of the car. I later received the warranty documents in the post, and to my surprise, Kirby's had put the Gold level cover on the car when on the sales invoice, it clearly said bronze level. I guess this was because they knew the car had faults and were trying to cover the costs. I took a higher but still partial refund to just resolve the matter. In the end I lost almost £400 for over a months worth of hassle, anger and a car that I had in my possession for 2 and a half weeks. If your'e lucky enough to buy a car from Kirby's that doesn't need any work doing to it then I'm sure it's a pleasure but if something goes wrong they turn into your worst nightmare. They totally ignore the law and try to play you, denying all responsibility. I'd stay far away from Kirby Vehicle Sales Ltd. 100% untrustworthy cowboys who have zero care for their customers. I see the replies by Kirby's to other bad reviews on this website and wonder what creative nonsense they will reply to this one.

Good, honest people to deal with, this is the second car I've bought from Kirkby Vehicle Sales as the last one I bought was excellent and hasn't had a single fault. I'd recommend this dealership without a doubt.