Time wasters advertised car was not as described or as phone conversation, when challenged and asked if they would bring it up to standard they refused and the whole experience was pushy and horrid. They should be ashamed, when I asked for the manager they said they are busy you have to go through us sales guys.....

i am in the process of buying a used toyota chr excel hybrid from toyota main dealer at gallows corner romfordthe sales man AKBAR ALI is the sales man dealing with the sale he is very very polite and very good at his job when checking the car over befor i purchase the car i found a few things need doing IE bib marks on the bonnet and bumper as well as the wheels badly scuffed with the mot only having 3 months left on it when speaking to another salesman at the romford branchas at the time as akbar was not there he told me if the MOT OR SERVICE only had under 6 months left on the car it would be mot and serviced then the following day i spock to AKBAR ALI telling him the problems and he said it will be all sorted hopfully it will be done before i buy the car apart from that i find the service from toyota and AKBAR ALI very professional and i would not hesitate to return to toyota of romford for a nother car if all the things with the car are rectified john green

I have been sending emails to this dealership since the 4th of August &. No one has got back to me. The history is I’ve been a customer for over 40 years & never had a problem until now due to the fact that they messed up my MOT & Service. I had pre booked a collection & delivery & received my reference number but the dealership decided to cancel it & inform me the day before that I had to take the car in which is NOT what I had ordered, the girl that I spoke to was very rude & went on to be very disrespectful. The whole experience was dreadful. I have had to take my car to a private garage local to me but by doing this I have missed out on my extended warranty. I have sent emails to every possible contact & have still not had a reply from anyone. Total disgusted .

I visited Toyota on Monday 7th August Thawid, was very helpful, polite and informative in showing me the Corolla & Yaris. I was hoping to have a test drive in one of the above cars and Thawid was going to come with me. However, I am a retired woman and I was on my own but his manager was unsure about letting me have a test drive for some reason even though I have a full driving licence. I was very disappointed in that decision and it put me off dealing with Toyota & I moved onto Honda who were very obliging and considerate and let me test drive a vehicle. However, I could not fault Thawid’s informative help and guidance.

I have just upgraded my Toyota Corolla to a Toyota Yaris Cross Hybrid- and from start to finish the service has been fantastic. I dealt with Oli Haque who has been amazing. He spent so much time with me, making sure I was comfortable with everything and generally making me feel relaxed. This is my first automatic car, so it took a bit of getting used to. The after sales has been, and continues to be great. Oli is very prompt at replying to any question I may have, and I feel extremely well looked after. I will stay with Toyota Romford for all my future car needs! Than you Oli!

Happy with sales team. Helpful and funny at the same time. I’d recommend dealership to friends and family.

In June 2022 was about to purchase a two years old Launch Edition Yaris the day of purchase the car was presented with damage to nearside front bumper refused to buy the car was very unhappy has a £1000 deposit already been paid the dealer would not refund my deposit but give the dealer credit ordered a new Yaris GR Sport for the same price but had to wait months for the new car with no date for delivery was very frustrated my faith in the dealership was restored by salesman Rob Hedges kept me informed of cars arrival in February good advise on aftersales options no pressure very happy with end result thank you Rob for all your help and advice.