I have just upgraded my Toyota Corolla to a Toyota Yaris Cross Hybrid- and from start to finish the service has been fantastic. I dealt with Oli Haque who has been amazing. He spent so much time with me, making sure I was comfortable with everything and generally making me feel relaxed. This is my first automatic car, so it took a bit of getting used to. The after sales has been, and continues to be great. Oli is very prompt at replying to any question I may have, and I feel extremely well looked after. I will stay with Toyota Romford for all my future car needs! Than you Oli!

Happy with sales team. Helpful and funny at the same time. I’d recommend dealership to friends and family.

In June 2022 was about to purchase a two years old Launch Edition Yaris the day of purchase the car was presented with damage to nearside front bumper refused to buy the car was very unhappy has a £1000 deposit already been paid the dealer would not refund my deposit but give the dealer credit ordered a new Yaris GR Sport for the same price but had to wait months for the new car with no date for delivery was very frustrated my faith in the dealership was restored by salesman Rob Hedges kept me informed of cars arrival in February good advise on aftersales options no pressure very happy with end result thank you Rob for all your help and advice.

WORST CUSTOMER SERVICE I’VE EVER RECEIVED!! Full of empty promises, miss sold a car, and nobody seems to communicate with each other. The pre-sale process was good, a sales rep arranged everything quickly and a deposit was taken to take the car off the market. I asked for a detailed video before making the 1 hour trip to purchase the car, to get a better sense of it, however this was never sent to me. The car was not in the condition that it was described to me when I arrived at the dealership. Some of the issues I had with the car were resolved whilst I waited i.e the exterior paintwork (because all of the panels had marks), but some of them could not be repaired i.e the crack on the bumper, the dents and deeper scratches on the exterior, and scratches to the interior. I decided to buy the car anyway. I gave the car a proper once over when I got it home and noticed a few more issues; the parking sensors and parking assist weren’t working, and it didn’t have Apple CarPlay (which the car was sold as having). The aftercare that followed this was beyond disappointing i.e it took 2 1/2 weeks for anybody to come back to me, despite calling multiple times and being promised call backs, sending texts messages and e-mails. Eventually my car was booked in for the parking sensors to be fixed and I made the trip back to the dealership, however it was a wasted trip as they didn’t have the parts in stock to fix it. When the parts arrived I was rebooked for the repairs, but when I arrived they hadn’t booked the courtesy car for long enough, so it was suggested that I drive back home and rebook again. After speaking with the manager they eventually managed to find a car for me. So… my car is FINALLY in working order!! However the Apple CarPlay apparently can’t be resolved, they are not giving me the £250 petrol voucher that was promised when I bought the car, and my car was supposed to be return to me after the repairs with a full tank of petrol for the inconvenience but they didn’t fulfil this because they have no record of it (and the sales rep has now left). This is not the level of service I expect when shelling out £25K in cash on a car from an official Toyota dealership.

Brilliant service from Amir, really helpful, delivered my car and went through everything I needed to know. I've already introduced him to a friend who is looking for another car

I had very bad experience with toyota romford one of the worse dealer staff not trained neither organised. Very rude don't accept their mistakes and address them. Very ignorant in their approach towards customers. Would never go there again and warn people don't go to scamers.