Cars log book missing, service history showed no service for current year, and mileage shown in kilometres and car set up in kilometres. Had to ask to change both. No mot offered, we had to insist for it. Had to have rear drivers side light changed at local Hyundai dealership on warranty within weeks of purchase after it was highlighted at its overdue service at same Upminster dealership. On reflection I do now wonder why we proceeded with purchase. Though after all this we are reasonably satisfied with the car, considering all the above. The sales guy did his best, I just don’t think any due diligence had been carried out prior to offering the car for sale.

Overall, I am pleased with the car. There are a few minor problems that I believe could have been addressed to make it a 5 star experience. The issues are that the brakes squeak and may need replacing, and the car only came with one key, which was disappointing. In fairness to the dealership, the process was very straightforward, everything went smoothly, and the turnaround was quick without delays. Just a few small areas for improvement.

The customer service initially from Mo was honestly 10 out of 10, couldn't have done anything more for me, really helpful and professional. I do have 2 issues with the car which I have made LMC aware of and I am still waiting to hear back about these, which is why I am giving a 4/5 star review, However I am really pleased with the car overall.

Sale was smooth asked lots of questions wanted assurances and MOT carried out. All done well and quickly. Hand over smooth and customer friendly. No complaints and went very well. Completely satisfied with car.

The customer service on arrival was good. While we were viewing the Audi E-Tron, the sales staff were very accommodating, offering me drinks and telling me to make myself at home which was a nice touch. After deciding to go ahead with the car, things felt a little different, and I feel this stage of the experience could have been better. There were a few things on the car that I had asked them to look at and potentially fix before collection, one of which was a scratch on the mirror. That said, the car itself is great. The experience wasn’t perfect, but it wasn’t bad either. To give some honest feedback they do a great job before the sale, making you feel welcome and looked after, but they seem to struggle a bit with the aftersales and handover process. They are a very busy dealership, so I understand that things can get missed. Overall, I had a good experience with some room for improvement.

Since collecting my car from LMC, it’s been running fine and I have had no issues. When I first visited the showroom I didn’t have the best experience, the first salesperson I dealt with didn’t provide the level of service I expected. However, a senior member of staff then took over, and things improved significantly. They clearly explained all the finance details and answered my questions thoroughly, which made me confident in going ahead with the purchase. Due to the second person I dealt with and the condition of the car its a overall 3 star rating.

All in all, a good experience with the dealer. When I first got my car, a couple of minor things became noticeable. a headlight is out and there's also quite a bit of condensation when I first get in, so I have to drive with the heating on full at the start, which isn’t ideal but, that said the car drives really well and overall it's been great. The staff were lovely during the sale, so I can’t fault them on that.

My new Tiguan is doing good so far, I did have a problem with the tyre but the staff at LMC have already sorted this out for me, they were good to deal with through the sale and afterwards when the issues arose.

the rating is 5 and the company LMC is very good. the team are very friendly.

Excellent service from start to finish, we were really impressed with how everything was made clear and nothing was hidden from us. The staff couldn't have been any more helpful. I think it is a very well-run organisation. My wife is most pleased with the vehicle and she has not had any faults with it. I would highly recommend this dealership and give them the highest mark possible!