The issue is terrible, it makes the car unpleasant to drive. The vibration when you slow down and stop (0-2 mph) is the kind you would get on a 15 yr old transit van. Not acceptable, I cannot understand how they managed to get an oil and brake fluid change so wrong that they have RUINED my car. I am taking the issue to Mercedes Benz Germany, I love the car, i love the brand but I detest the UK dealerships/ Lookers/ service experience. I work for a customer experience company, and this is the kind of customer experience disaster I frequently give talks about. It appalls me that I am now experiencing this first hand. A premium car experience for service should be I pay a premium price for a service, the car comes back feeling better, the log book stamped and with the minimum of hassle and inconvenience. I now have the ongoing hassle of trying to get this resolved, but Mercedes Benz Gatwick/ Lookers have stopped returning my calls. A call to Mercedes-Benz Germany - PLEASE HELP. And also, why can I not give zero stars? These are the basics of premium automotive brand experience. Carry out a service without RUINING the customer's vehicle.

Extremely poor service - they talk to women as if they don't have a clue about cars, no professionalism, intimidating and plain rude. After purchasing a brand new car from them, they refused to help in anyway, made me follow up everything on my own. The worst part of it was - they took my BANK account details and wrote it on a piece of paper to set up a service plan, which guess what? Was never set up. I rang and spoke to the MB Servicing team and they didn't have my details on board and had my existing car details which they 'apparently' cancelled. How dodgy. They have breached GDPR and now I will deal with this a as separate matter. AVOID. They will target you and make you look like the dumb one and then make you feel even more shit when you ask questions.

I had the pleasure of dealing with Fareed Osman whilst purchasing my A Class, which was delivered this afternoon. Due to a recent accident, I was unable to visit the showroom and Fareed made the whole process very easy. Fareed sent me a video of the vehicle within 45 minutes of my first enquiry, was on hand to answer any questions I had almost immediately, took care of all the paperwork promptly and made the overall experience very enjoyable. I felt valued and looked after. Fareed went above and beyond to ensure any little marks were buffed away, service was carried out, along with MOT and even a full tank of petrol upon delivery. Couldn’t ask for more. Russell who delivered was brilliant. Took me through the controls, showed me where different things were located and even connected my phone to the cars Bluetooth system. Overall experience with Mercedes Benz Gatwick has been flawless.

Lone female purchasers avoid Mercedes Gatwick. Despite booking an appointment I was made to wait over an hour to see the individual I’d been advised to ask for (despite others being free during my wait). I was made to feel like an inconvenience (after the long wait I was given a set of keys and taken to a car then left outside in the rain whilst the sales person went back into the showroom and continued to faff...so I waited some more....eventually giving up I wandering back into the showroom myself. I was then complained at as the sales person hadn’t had lunch). I was then treated like a fool (telling me my car was in very good condition and was clearly looked after but then the part-ex offer followed and I was told it would fall short in paying off my remaining Merc finance....when we all know fine well I could hand back the car at the end of the contract and not ‘owe’ a penny). I thanked them for wasting my time and promptly left. Will take by custom elsewhere.