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30 reviews from our car dealer reviews community
Leave a review for M5 Motors Limited
Leave a review

30 reviews from our car dealer reviews community

Leave a review for M5 Motors Limited
Leave a review
"steer well clear"
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

bought a volvo v70 took it to my mechanic, said head gasket has gone, took it back for a refund said give them one chance to sort so i did (idiot) came back a week and a half later smelling of oil and it was tapping but im no mechanic, but had to use it straight away to visit family broke down within 24hrs timing hadnt been done properly and it was burning oil. dealer wont honour refund so gone to trading standards and motor ombudsman. absolutely disgusting behaviour. he ignores my calls so i have to use different phones. avoid like the plague

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I had a issue with them as well and I managed to get my money back. I called Citizens Advice and they guied me what to do(send a letter etc). Finger crossed that you sirt it too.

"Stay away! Not recommended. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I hope that if you're reading this you didn't do our mistake and didn't buy car from this dealer :). They sold a car that after a day started to smell really bad with wet dog. Absolutely uncomfortable it was! We did a deep clean and paid for this-did not help. And found out dogs hair and SAND under the batery cover and seats....A LOT OF it. Unbelievable! After 6 days car broke down. We were 150 miles away from home. And even tho they gave us 3 months of warranty we were strugelling really bad with this company to get sorted the recovery. In the end we decided to return the car. Long story but finally managed to get my money back. Also we found out that company gave fake information about the car (one former keeper where there were 2 former keepers) on their webside so I advise you to pay and do the car check. Stay away. Be smart and look for more reviews online. Before you decide to buy car. Whatever dealer it would be.

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"Terrible steer well clear"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Threating behaviour Extra damage to vehicle whilst being repaired No customer service- read other reviews so many bad. The only good reviews seem to be fake. Stay away. Police informed and trading standards

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"Horrible Car Dealer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don’t buy from this garage. I wouldn’t want anyone to be absolutely rinsed like I have. I bought BMW 318d in July, 12 days later the front suspension collapsed with my baby, partner and dog in the car. I was stuck there for 2 days as the Autoguard Warranty and Recovery that came with the car are not worth the paper it’s written on. I paid myself for it to be recovered. I had to fight tooth and nail to be reimbursed for the money I paid for the repair on the car. 3 months later. An array of faults have flashed up on the dashboard. I taken to the closest “Autoguard approved” garage and I’ve had a bill for £1900 and the warranty covers none of it. I’ve covered less than 1000 miles in this time and have a death trap that now will be sold for buttons. £6500 out of pocket. Thanks M5 Motors 👍

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+2 Found this review helpful
"Do not buy ! ANYTHING "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a car from here. Less then 24hours later and I’ve had nothing but problems. The car is now undriveable and is also unsafe. I had explained to him we needed a reliable car as it was going to be our family car and what he has sold us is the complete opposite. In four weeks we have to pick our new born up from hospital or even less and we now have no car to move house or to even go to work. He has refused to fix it and is now refusing to give us a refund. He has said I have to pay for everyday I’ve used it witch isn’t even 1day and I have to pay to get it recovered to his garage witch will be 100pounds. I am left now with a car I paid top money for with thousands of pounds worth to fix that doesn’t drive and insurance I’m paying and tax. This man is unhonest not trustworthy and selling unsafe and unsatisfactory Cars. Stay well away

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+4 Found this review helpful
"Purchased a pile of problems"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from here, within 24 hours I had various problems which led to the car being undriveable. Not prepared to fix the issue or pay full refund which I am entitled to within 30 days. The cars damage of issues is well over £2,000 and they had just cleared all the lights out when buying it after a full garage report from when I got home. Trading standards it is :)

"Ethical? Selling car with fuel leak ? "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got the car home, after filling with Petrol, instant leak. Glad car didn’t set fire. Now I have no car, it’s in the garage for a week. Is it really ok to sell a car with a Petrol leak that puts people lives at risk ?

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"Warning Dont buy a car from this dealer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a used car 2 weeks ago and was unable to take it for a test drive because of covid restrictions. On driving home I noticed a knocking and rattling noise from underneath, they looked at it 3 times and said they are unable to find the fault. I'm am entitled to a full refund but they refuse to give me a full refund. They said I will get a partial refund, deducting £25 per day that I had the car. That's about £450. I have spoken to trading standard who will be escalating the matter

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+4 Found this review helpful
"Avoid at all costs"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Travelled to buy our son’s first car having paid a holding deposit. We noticed some poor paint work on front and rear wing, most likely resulting from repair due to damage. The advert said the car was in good condition with good bodywork! We decided not to buy the car for obvious reasons and asked for the return of our deposit which they refused. We have since written to them and have received no response. We will be taking legal proceedings.

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+5 Found this review helpful

Ann in response to Avoid at all costs

Hi,did you get your money back?

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"Avoid this place"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a car from M5 motors whilst travelling through the area so our decision was a little hasty; we wont make that mistake again! My husband test drove the car and we bought it there and then and went on our way. I followed him in our vehicle and noticed smoke coming from the exhaust. We had an hour and a half travel to get home but after an hour the car started to lose power. We managed to get home and contacted M5 who initially made all the right noises. Two garages near us said it was the head gasket and that M5 must have been aware. M5 were then very difficult and even asked us to share some of the cost! We thankfully paid on credit card which gave us protection and M5 knew it. After alot of email and text correspondence M5 reluctantly paid us back for the vehicle and came to collect it. This was after we told them the credit card company would be claiming the money back. M5 even threatened us stating if the credit card company took the money and we still had the car we would be reported for theft! Please do your research and go elsewhere. If you really want a car from these people, pay by credit card for added protection, or they will leave you high and dry if anything goes wrong. I wish we had seen the other reviews before buying from them. We were left out of pocket for insurance, fuel and garage costs which they said they would pay for but haven't.

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Dealership Information

M5 Motors Limited is an Independent dealership that is based in West Bromwich. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
30 reviews2.9 out of 5 stars — Rated Average
Excellent
14
Very Good
0
Average
1
Poor
3
Terrible
12

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    Contact Information

    Address

    M5 Motors Limited
    121 Great Bridge Street
    West Bromwich
    West Midlands
    B70 0DA

    Get in touch

    0121 520 5884

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    46%
    Would recommend this dealer to family and friends
    16%
    Percent of reviews responded to by this dealer

    Additional Information About M5 Motors Limited

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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