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19 reviews from our car dealer reviews community
Leave a review for Macclesfield Audi
Leave a review

19 reviews from our car dealer reviews community

Leave a review for Macclesfield Audi
Leave a review
"Q2 SLINE TFSI 35 BLACK EDITION 2020 MOT "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

HAD MY Q2 MOT AT AUDI MACCELSFIELD THIS GARAGE GIVE THE BEST CUSTOMER SERVICE AROUND STAFF ARE GREAT THEY ALL NOW WHAT THEY ARE DOING AND CANNOT DO ENOUGH FOR THE CUSTOMER! I AM PURCHASING MY THIRD AUDI FROM THE WHICH SHOULD ARRIVE IN MY 23!

"Excellent experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently telephoned to book a test drive in a used Audi Q3 and was transferred to Michael Lebreton-Towell who was extremely courteous and emailed me confirmation of my appointment, along with an introductory video so I knew who I would be meeting the next day. What a gentleman, no hard sales technique, very knowledgeable and accommodating – a pleasure to do business with.

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"Extremely helpful and knowledgeable."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am delighted with the service I recieved from Michael Lebreton Towell for finding the car I purchased. I have purchased numerous cars over the Years and I can honestly say that Michael was excellent in the way he presented everything. I would recommend Audi Macclesfield.

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"My car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi would recommend audi the service I received from Michael Lebreton Towell was excellent. Thanks for finding the right car for me.

"Theft from my car!"
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Reported it and got ignored for a week, called Audi UK to complain then got a call to be told basically we think the money may have been hovered up, no apology or further investigation, worst customer service I’ve ever been subjected to.

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"Utterly incompetent "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Without doubt the most imbecilic bunch of clowns I have encountered, worst customer service, refused to give me my deposit back on a 45k car, then when finally sorted as way of compensation they offered me £250 then refused to give me it.. don’t go near them

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"Awful garage. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Audi A3 from here March 2019 and opted to buy a extended warranty so I was covered for 3 years and paying £999 to do so. Enquire just over a year of having the car and told my car hasn’t got a warranty by Macclesfield audi where I bought it from and also audi customer services say I don’t have a warranty. Now I get a letter asking if I want to re new warranty which to my knowledge I never had. I ring audi and they are useless email after email with my evidence even buying parts for my car to be repaired from their own garage. End up having to go in and speak to paul and Tom who’s customer service was by far the worst I have ever seen trying to blame me for not looking into it enough and was threatened to be removed from audi as they knew I was right. Spoke to audi uk about this and lady on the phone fully agreed with me and now with the motor ombudsman. Audi couldn’t refund me my money because I don’t know who I spoke to two years ago on the phone when I rang up to book my car in. Pathetic only want you when buying a car after that they don’t want to hear from you. Wouldn’t bother thinking about going here especially if you have to deal with Paul (sales manager) Tom (business manager) Esther (service manager) All completely useless and shocking and have no idea how to treat customers.

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Billy haugh in response to Awful garage.

Yes totally agree they are all cowboys how do they get away with it it’s ridiculous Needs shutting down

Billy haugh in response to Awful garage.

Yes totally agree they are all cowboys how do they get away with it it’s ridiculous Needs shutting down

"Shocking do not use "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Extended warranty lol They don’t believe me Shocking service

Tom Silcock in response to Shocking do not use

Hi, have you also had warranty issues? I was told I had no warranty when I clearly did and refused a refund.

Billy Haugh in response to Shocking do not use

Yes said they couldn’t find the extended warranty etc The problems we’ve had from day 1 has been horrendous

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"Quoted price different on arrival "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you want the price you have been quoted don’t bring your car here.99 pound quote went up to possible 500 when I waited 2 weeks for appointment go anywhere else

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"Waste of Time"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Called to make an appointment to view a car, was told, late afternoon on a Sunday that the car I wanted to view was there and I could make an appointment to view it the next day. Turned up the next day at the scheduled time, and met who I'd spoken to the previous day, only to find that the car I was previously told was there, wasn't and it was with a customer. Furthermore, if I wanted to purchase or view it I would have to make yet another 40+ mile round trip. The guy I dealt with couldn't have been less interested in trying to sell any car let alone the one I wanted to view, if it had have been there in the first place. Personally, I will be avoiding this particular dealership in future for one that actually has the cars they're advertising

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Dealership Information

Macclesfield Audi is an Franchise dealership that is based in Macclesfield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
19 reviews2.8 out of 5 stars — Rated Average
Excellent
8
Very Good
0
Average
1
Poor
3
Terrible
7

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  • Contact Information

    Address

    Macclesfield Audi
    Star Lane
    Macclesfield
    Cheshire East
    SK11 7TX

    Get in touch

    01625 612200
    https://www.inchcape.co.uk/dealerships/audi/audi-macclesfield/

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    Dealership Statistics

    42%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Macclesfield Audi

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