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This dealer has been in my home town since a was a child my dad often looked here for cars too! just bought my third car from Neil and Cara all Jaguars! From initial contact to picking up the car is always good customer service. They have an ebay group too which good for looking at their stock list. I wouldn't hesitate to use them again if they have the right Jaguar and give me a good PX for my current Jaguar. Have had to take the car back a couple of times for a fault and they didn't hesitate to put it right. Would recommend to anyone.
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I recently traded in our old Qashqai (for a fair value) and purchased a Land Cruiser from Neil and Co at Maidstone cars, right before Xmas. A few days later it developed a misfire and they paid for the repairs promptly and without fuss. I thank them for their decency and professionalism in working with me and would recommend them to anyone, used cars do go wrong but i know if it does these guys have got my back. Buy with confidence.
From my initial phone call to Neil until we drove away with the car I have nothing but praise and thanks for a first class service from Maidstone Car Company. The car had been serviced , valeted and was in absolute superb condition, just as advertised. Extremely good value for money and a service I would thoroughly recommend to family and friends.
Very pleased with my car from Maidstone Car Company. The price was competitive and a good trade in value.
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Cara from Maidstone Car Company in response to Good service
Thank you for our five stars!! Hope we can be of help in the future.
Friendly people, prompt & efficient service- all round a very good experience
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Cara from Maidstone Car Company in response to Great Service
Many thanks for taking the time to do a review.
Hugely disappointed with Maindstone Car Company, faults highlighted 3 months ago days after purchase still not sorted , and they play games over pitting second hand parts of eBay which too are faulty , my car has never been right , still.in there alleged 6 month warranty, I've had to spend £900 to sort what they refused to do. Very sad that I trusted there word , never again will I go near this trader , all words no back up .
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cara from Maidstone Car Company in response to Disappointing beyond words
Thank you for the review, however we dispute the version of events. It is hugely disappointing to us after we have tried our utmost to accommodate a very demanding customer, (even with a Vauxhall Main Dealer’s assistance), that we have to defend a review which does not reflect the true situation. To state fact and to précis the whole the story, we resolved all initial reported issues with the 2011, 100,000 miles Vauxhall Insignia Diesel purchased for £3,495. This included replacing a starter motor (Lucas genuine and new), that had been diagnosed by the customer’s friendly local garage/friend. This was unnecessary as the problem was with an ignition switch, which we purchased from Vauxhall and duly fitted. We also replaced two 18” Alloy Wheels sourced via eBay, complete with a guarantee, plus a new tyre, as the customer was reporting a vibration between 70 and 90 mph. A Vacuum Boost Pressure Valve was also purchased via eBay to try and determine and eliminate a vibratory noise, the customer had not even requested that we address this. A loan car was provided during this time. At this point all reported issues had been resolved. A fresh issue, a misfire from cold was reported. The customer refused the assistance of our garage, even though they have Vauxhall Dealer Grade Diagnostics. And so despite the Insignia having covered 5,000 miles (in two months and four days), it was booked into Eden Vauxhall Bracknell, at Maidstone Car Company’s expense, for a diagnostic and health check. The vehicle was given a clean bill of health, the only four things reported by the mechanic were: “slightly corroded rear disks”, the customer had accepted that these and brake pads would need replacement on the next service at time of sale. “noisy vacuum boost pressure valve” – a modified new part may reduce the noise but may not eliminate it. At the time we asked Eden Vauxhall if they could fit a new Boost Pressure Valve whilst the car was with them but they could not. “a slightly heavy clutch pedal” – an “amber” advisory. “aux belt worn” - an “amber” advisory. A VIDEO AND WRITTEN REPORT OF THIS VAUXHALL INSPECTION IS AVAILABLE TO VIEW. After the Vauxhall inspection the customer demanded a replacement clutch and dual mass flywheel. Vauxhall had reported “a slightly heavy clutch pedal” they did not state it required replacement. The customer had not at any point complained of any issues with the clutch.
I bought a jaguar x-type from Neil at Maidstone car company. For a very fair price. I was impressed with the effort he put in to check history and replace some small damaged or missing parts. Definitely more than I would expect as standard. The real proof in the pudding was when the car developed a significant oil leak a month after purchase. Neil took it back immediately and had the problem fixed (leak from case for cam chain due to clumsy attempt to replace by previous mechanic). No fuss despite the fact I think he was genuinely shocked that the car had developed a problem. They even leant me a car for a few days while it was sorted. As a wise man once said... “cars go wrong sometimes, no matter what you do. It’s what you do after that matters”. These guys do what they promised. Great service. Highly recommend.
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Cara from Maidstone Car Company in response to Fair price and brilliant after care
Many thanks for your 5 star review. Great quotation!
Has few problems but got them sorted by Maidstone Car Company in the end
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Cara from Maidstone Car Company in response to Good
Thank you for the review.
Maidstone Car Company are highly accommodating & very friendly when buying a vehicle, but it’s their after care that I have found to be fantastic, these guys have an excellent commitment to ensuring your vehicle, once bought, if you find any faults, are looked at & fixed without question & in a reasonable time frame. I would, without question, highly recommend referring a friend to this company.
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Cara from Maidstone Car Company in response to After Care
Many thanks for the review, glad to be of service and hopefully we'll see you again soon!
2008 Freelander fair price for car in very good condition. polite and courteous staff, small problem with lost paperwork but quickly sorted, quick to answer texts messages. would definitely recommend Maidstone Car Company.
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Cara from Maidstone Car Company in response to Great service, Good communication
Many thanks for the review
Maidstone Car Company is an independent dealership that is based in Maidstone. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Previous registered address for Maidstone Car Company back in 2010 was: George Street, Maidstone, Kent, ME15 6NX.
Manufacturers: Sells a variety of makes and models
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