196 reviews from our car dealer reviews community
Leave a review for Mainline UK
Leave a review

196 reviews from our car dealer reviews community

Leave a review for Mainline UK
Leave a review
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"Definitely be back to Part Ex! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My A5 is proper sound, it is running really well. No issues or strange noises so far, so I think I'm onto a winner! The team were really nice to deal with, especially the lad who we dealt with, he was a massive help and got everything sorted for me in no time. He was really easy to get along with and was a really sound guy, I'd happily recommend him and the dealership in general to others, and I'll definitely be back to part x in a few years!

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"Wow, I am impressed!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It was my first time visiting Mainline UK and wow I am impressed! I went down to their site to view the Insignia and instantly knew it was the one for me. It was in mint condition and was so clean inside and out. Last week I went to visit family down in South Wales, and it was such a nice drive, everything ran smoothly with no issues whatsoever. I'd happily pass on the recommendations of Mainline, they were absolutely fantastic and my car is brilliant!

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"Very genuine and reliable! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is my 3rd purchase from Mainline due to the fact that they are faultless. Every time I have visited their dealership they have always been so welcoming and offered a great helping hand. They are brilliant to deal with and make everything so simple and streamline. Without a doubt I would go back again, they are such a genuine and reliable garage!

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+2 Found this review helpful
"Honda Civic"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thank you for the seamless transaction form start to finish. My fourth purchase from yourselves. Excellent yet again.

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+2 Found this review helpful
"Thanks Guys"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a very smooth purchase from start to finish. Thanks Guys!

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+1 Found this review helpful
"Exexcellent service from Mainline"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Honda last month. Couldn’t fault the customer service, very helpful, nothing too much trouble, went the extra mile. No hesitation in recommending.

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+0 Found this review helpful
"Faulty cars "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid this dealership at all costs. They initially completed an MOT that identified faulty brakes. They insisted they repaired this, they allowed us to drive 1 hour home with this car that still had faulty brakes. Took the car back to repair, I then took the car to an independent garage who found a snapped time belt, car was leaking oil & washer snapped. £271.08 in repairs to a car they should have done. Refused to cover costs, had two occasions to find faults and they didn’t. They sell faulty, damaged cars I would totally avoid.

"Brill service!!!!!!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought our Nissan Juke from Mainline UK,had a few niggles which was no fault of the dealership and these guys went above and the call of duty .outstanding service and friendly too .highly recommended (the lad who left his keys in the car)thanks again .

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"Accident Damaged Vehicles"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

BEWARE! Sold me a car with accident damage. It had been repaired, but not properly, but "good" enough so that I didn't notice when I picked the car up. A few days after getting the car home I noticed that the light didn't reflect correctly on the rear bumper and it had lots of filler cracks. I then noticed the panel lines around the boot were not equal so the bumper was definitely buckled. When I'd just spent almost £20,000 on a car I didn't expect to have these issues. I approached them very politely and asked if they'd been willing to correct the repair as it wasn't to a good enough standard. The salesman, Craig, told me he'd been over every inch of the car and couldn't find anything wrong with it and couldn't believe the car was almost 4 years old. He since denies this fact and became very "unfriendly" when I brought this up. Because I was worried that there was potential structural damage to the vehicle, I got the car into a body shop and ended up having to spend £800 to get the bumper put right. The body shop said the bumper SHOULD NEVER HAVE BEEN REPAIRED and should have been replaced; they showed me that there was almost 2 inches of filler in the bumper and it'd received significant damaged. All this company's response was that the car is HPI clear and as far as they're concerned it's never been in an accident and it's not there problem. Mainline UK seem really friendly and nice, until you catch them out! AVOID!

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+2 Found this review helpful
"Great company"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had 3 cars from these guys now. Nothing was ever too much. Had a few minor issues . They were sorted out very quickly . Thanks again guys

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Dealership Information

40 years dealing in quality used cars with a personal & professional service from a family owned & run dealership. Based off the A1 right next to Metrocentre in Dunston Gateshead, Newcastle

Welcome to Mainline UK, offering huge savings on used cars in Gateshead

With an extensive range of used cars featuring all makes and models including BMW to Audi and Ford to Vauxhall. Mainline UK can provide the right car at the right price. With so much choice on used cars why go anywhere else? Get the best prices and widest choice on quality used cars in Gateshead, contact us today!

We offer a wide range of services including Used Vehicle Sales, Warranties, Finance and Part Exchange.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2008

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
196 reviews4.9 out of 5 stars — Rated Excellent
Excellent
181
Very Good
12
Average
1
Poor
0
Terrible
2

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  • Contact Information

    Address

    Mainline UK
    Metrocentre East Business Park Waterside Drive
    Newcastle Upon Tyne
    Tyne and Wear
    NE11 9HU

    Get in touch

    0191 4605070
    http://www.mainlineuksales.co.uk

    Opening times
    Mon 9:00 - 17:45
    Tue 9:00 - 17:45
    Wed 9:00 - 17:45
    Thu 9:00 - 17:45
    Fri 9:00 - 17:45
    Sat 9:00 - 17:00
    Sun 10:30 - 16:00

    Dealership Statistics

    97%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Mainline UK

    Company Formed: 2008
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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