I never leave negative reviews. But my recent experience was abysmal! I could tap away for hours but in the main communication and customer care was non existent and has put me off ever purchasing an Audi again. Really poor service

in June 2023, I bought an Audi rs5 online in Manchester Audi for over £50,000. The Audi was brought by the salesman, Robert, who talked nicely and praised how well-maintained it was, etc., and after driving 2,000 miles and visiting my local Audi Portsmouth dealer, he discovered many faults and failures of the sos system. leak from the rear differential, failure of the driver's door window motor. it turned out that the brake discs were 100% worn. No service history, this is pure fraud. I have written many times to the sales manager of approved Audis, unfortunately no response. This is my 7th Audi. Previously I had a 4-year-old new Audi A8 bought in Portsmouth. Audi had no problems. In June I changed it to an RS5 bought from fraudsters in Menchaster. so I have spent over £50,000 to now live with Audi worries. I hope that my local Portsmouth Audi workshop will be able to deal with the faults that Menchester has not seen

Awful, awful aftercare service. This goes back over several years and different cars. 0 stars or less would be better. Initially, bought an A5 from them, good experience and nice guy who I dealt with. Fault with the A5 stop start. They couldn’t sort it, I googled it and found the issue. It was then resolved - down to water ingress in the boot. Communication around service bookings and just in general, really poor. Impression is they just don’t care and can’t be bothered. Went to get a valuation for the A5 coming to the end of its PCP, guy didn’t know what he was doing. Undervalued substantially. Maybe just trying it, who knows. After these experiences, went substantially out of our way to Macclesfield Audi who were always great and really looked after us. With Manchester Audi being so local we had to use them on occasion very reluctantly for an A3 we also had. Always wish we hadn’t! Went in for service work and they reported nearly £1k of work needed going. Took it to an independent garage and didn’t need hardly any of the work. Fraudulent behaviour from Manchester Audi! Most recently, again very reluctantly, needed local support again due to time constraints for a recently purchased e-tron. Booking line (they are separate to Manchester Audi) very helpful. Unfortunately, the car was then stolen and I called Manchester Audi (given it was booked with them) for assistance/info with any ways to track via the Audi app. Spoke to the aftercare/service team at the dealership, obviously expressing the urgency of the matter with it being a recent theft. Kieran apparently is the guy to help. Was told he would call back twice after phoning a couple of times. Nothing at all. Even at a time of urgency. Called Macclesfield Audi and they politely, quickly helped with information immediately. Manchester Audi just does not care about customers and should be stripped of its franchise. When calling you get apathy and a lack of willingness and interest to help, they sound jaded, lacking enthusiasm and just have no sense of how to look after people. It seems there is something inherently wrong with their training, culture and values. It’s systemic. Only the guy who serves the tea and welcomes people (who is well known) can be singled out for praise. And only when they take money off you or want to get money off you, are they more interested and more willing. Quite simply go elsewhere! We will not set foot in there again. I’m sure there will be a response to this, saying contact us and we’ll investigate/try and put it right etc. Instead, perhaps take the initiative if you wish to (the most recently booked in car was GF22) and contact me. But really, probably not much point, no doubt be lip service. Suggest all the management take a good look at the business and service you provide, and do something about it urgently! It’s obviously taken me some time to write this review, not something I do often. It’s due to the incredibly poor and disappointing service and attitude. Avoid, avoid, avoid. Go elsewhere - highly recommend Macclesfield Audi.

4 bolts loose on car even one fell out after 120 mile trip home. Broken mirror switch 21 minor dents found in car after busing my dent guy to remove the 2 I noticed. No contact from them. Once they hav your money. Bye bye😡

I’ve bought cars over the years mostly jaguar/Landrover this was the worst experience I’ve ever had.I bought a 2020 e-tron the delivery time from purchase was a joke10 days,when collecting car was dirty and had stone chips and scratch on bonnet.Idid get a 1500 pound reduction but on reflection I should have left the car.They don’t return calls even the after sales manager 12 in total.The relationship was soured by the salesman and his definition of the truth.This car was definitely not prepared to any sort of standard especially a main dealer they didn’t deserve my business or my cash.The only good thing about this dealership is the gent who invites you into the showroom he deserves a promotion to sales manager or better. I have to admit the Audi E -Tron is a great car to drive and be driven in.

Hi I had to go to Manchester Audi for new parts and fittings. Jacob was very helpful and professional and the parts were provided the same day. Have used them a couple of times now.

Took my Audi q3 in for service and 1st mot all they. We’re intrested in was selling me extra products at extortion prices what was not needed had inspection light on dash was told cost would be 180 pounds to turn off car was still under warranty and was having a full service at a cost of 260 pounds collected car light still on was told I would still have to pay extra 180 pounds had no phone call to say car ready when I collected car was told everyone on a break so would have to wait till they finished car not washed told because of covid not sure how washing exterior of car is any thing to do with covidmy son had his Audi serviced at Audi Stockport came back spotless and was not asked to pay for services he did not need like Audi mc did with me I wouldn’t ever set foot in Audi manchester again had such a shocking experience there I am not sure I would even buy an Audi again if I do I would use Audi Stockport shame on you Audi manchester

Went in to buy a new car on the 2nd December And manager was walking round and giving people funny looks. Don’t know if anyone else got this. Anyway the host was brilliant as always as I’ve bought a car from here before ( he should be the manager). They sent a short blonde girl to me who looked like she was dressed to go clubbing. Anyway asked her to look in side a couple of vehicles as I was about to spend 35k. She said and I quote “oh I can’t do that I don’t want to be cleaning cars today” Maybe she was scared of damaging her long clubbing nails. Then I asked her if I could test drive the car That I wanted which she Replied we’re not doing any test drives people are ordering over the phone and buying cars without looking at them. So she did some paper work and walked over to this manager who still kept looking at us funny and had a five minute chat with him and then walked back to me. What a weird place and weird staff to buy a car from. It was a very strange and word atmosphere not like I remember it in 2008. People steer clear of this place Extremely unprofessional staff and the manager was weird. He walked past us on a number of occasions didn’t even say hi just looked at us funny And put the barriers in-front as to say Don’t want you in here. I am nhs staff and came straight from work maybe he didn’t like the fact I was not dressed like a clubber .I hope the directors of this company see this review and send in some mystery shoppers. Went to Audi Stockport spoke to Matt who’s booked me in for three test drives on Saturday and said I can look at as many cars as I like. Will be buying a new car from him on Saturday. People stay clear of Manchester Audi on Chester road. Just read the reviews terrible. -5 stars not 1. Oh and buy the way Audi my family have bought cars from yourselves Singh family but I will make sure they won’t be buying here again nor will they be servicing here. Terrible place with a weird manager and the worst sales person I’ve ever met.