Purchased an Alfa 159 ti 2.0jtdm sportwagon in November from Mangoletsi Knutsford at a premium price thinking that would be sensible. Given that I've had several cars from mangoletsi in the past Inc fiat coupe turbo le, 2x v6 spiders, and always thought their service and honesty was beyond reproach. When I went to pick my 13k car up I had to wait 2 hours as they were fixing a binding front caliper issue, great no problem, found and sorted. Roll forward to living with permanently squealing brakes, thought they might just need copper grease, alas no. The technician has sorted caliper but left damaged inside disc on! Knowingly. Mechanic showed me and took picture of one fine disc one damaged due to caliper issue in past. Wouldn't do anything, struggled to get communication back. Spoke to gm but never heard anything again. Trust is gone and I won't use mangoletsi again. I'm sure fraser Hudson would be disappointed in others damaging his previously great business. Shame.
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Having bought an Alfa Mito brand new in 2016, i took it for it's first Major service as per the schedule, i asked Mangoletsic Knutsford to check the rear brakes as i felt they were binding a little, upon completion of the service the technician informed me that they had indeed checked the rear brakes and that the rear callipers needed stripping down and cleaning and that this would cost me £68, i refused and said that if the callipers were not operating correctly then this should be done under warranty, I was told brakes were a serviceable item and as such were not covered under warranty, i took the car away and had a second opinion from an independent engineer who informed me that the callipers were ceased solid and that effectively i had been driving as if the hand brake was partly on, also they had never seen grease in their life and that the pads were in need of being replaced as they were worn down to just above the indicator wires, all this on a car that was less than 2 years old and had only done 12,000 miles, he also told me that the wheels had never been off the car as they were ceased to the hub and had to be knocked off using a rubber mallet, so how could they have checked the brakes properly with the wheels on? I returned to Mangoletsi and informed them of this to no avail, in the end £100 for new pads on a car less than 2 years old. Air con then stopped blowing cold air only warm, i took it to Mangoletsi who said it would be £70+ to check it, if a fault was found then there would be no charge, they checked it found NO leaks or faults but then charged me £58 for a re-gas, at no time was i asked if i wanted the re-gas they just did it, i queried as to why this wasn't done under warranty and was told a re-gas wasn't covered so i said so if there were no leaks or faults where had all the gas gone and therefore why did it need a re-gas, also if there was no faults or leaks why has the £70+ been wavered and only the charge of the re-gas applied i didn't get a satisfactory answer just, "well nothing is totally air tight sir, gas leaks away over time" to that i said, what all of it in less than two years, he then said well we do recommend that you have the system checked and serviced every two years, to which i said well it's not even two years old yet, so i still had to pay £56, UTTER DISGRACE OF A DEALER!!!!!!!
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Martin in response to Brakes and air conditioning Alfa Mito
Aircon gas does leak out over time, how long it lasts depends on how often the aircon is used. If you don’t use it much the seals dry out and it leaks out faster. Once the gas quantity gets below about 60% the aircon will stop working, so it’s likely you didn’t lose all the gas. And no, regassing the aircon is not covered under the warranty on most vehicles.
Thank you to Paul and everyone at Mangoletsi with the purchase of my Fiat 500C Collezione. I had a terrible experience the week before with another national dealership and Paul restored my faith in salesmen. My hunt and purchase was done all by phone and I had not seen the car I bought until I picked it up. Since it was my 3rd Fiat 500 purchase in 7 years, I knew what I wanted and they found the right 500 for me. My Fifi is absolutely perfect. Thanks everyone!
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A lovely purchasing experience. Highly recommend Jamie at Mangoletis as he was fantastic.
Cannot fault their customer service, extremely happy with our dealings with mangoletsi in knutsford. Will definitely return as we have before 😊
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Started as a negative experience with Mangoletsi Knutsford, has rectified issues and I am now happier with the service.
Very pleased with my fiat from Mangoletsi, just a shame it had to go back as car hadn’t had special paint treatment and also hadn’t been cleaned to a high standard. The lady who deals with the handover of cars was absolutely brilliant, really helpful and friendly so impressed with her, nothing was too much trouble she was an absolute star
Showing adverts with no intention of selling at that price, forced extra's and charging more than the manufactures charge, waste of time, buyer beware!!
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Sounded like a new engine after my 1st service, Other mechanical work done made driving my 4c spider more enjoyable experience. Thanks to all involved.
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This is not a complaint about Mangoletsi but a member of staff.A year ago I picked up my new Motability Jeep.As I am disabled I was happy to be told by the salesman that it was 4 wheel drive and that no switches or dials were to be used,it would just kick-in with any sign of ice.This was a great selling point and clinched the deal. We were so impressed that we told a friend of ours and within a month he was driving a white one to complement our black one!! Last week we took it for a service and mentioned the 4x4, in passing, to Bryan. We were astonished when he told us that our Jeep model did not have the 4x4 feature!! As you could guess,we were not very impressed at all.Seems to me that Jamie told us a "commission" lie.We had obviously told our friend to ask for Jamie as we were very pleased with his service. Basically he has sold 2 vehicles on the strength of that lie. 2 lies plus 2 sales adds up to 2 lots of commission!!!The DS3 that we traded in for the Jeep had better road holding and that had 17" low profiles.
We, Mangoletsi, are a multi-brand dealership. Home to Alfa Romeo, Jeep, Fiat, Abarth, Suzuki and MG. You can browse all six of these brands at our impressive showroom conveniently located just outside of Knutsford town centre or a five-minute drive from the M6 junction 18 and 19. Alternatively, our team can take care of you remotely and arrange the purchase and nationwide delivery of your next car.
The mission of the Mangoletsi team is to deliver outstanding customer service by creating a transparent and enjoyable experience for all. Mangoletsi benefits from being a privately-owned dealership, enabling a personal approach to fulfilling our customer desires and needs. Satisfying customers nationwide for over 50 years, Mangoletsi offer the very best financial packages on new and used cars across all six of our brands, as well as their servicing and parts. Peruse our website for all our offers on new or used cars and don’t hesitate to give us a call or visit our showroom and enjoy a truly memorable test drive through the Cheshire countryside.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership
founded in 1968
| Excellent | 36 | |
| Very Good | 2 | |
| Average | 7 | |
| Poor | 27 | |
| Terrible | 36 |
Mangoletsi
London Road
Knutsford
Cheshire West and Chester
WA16 9NS
| Mon | 08.30 - 18.00 |
| Tue | 08.30 - 18.00 |
| Wed | 08.30 - 18.00 |
| Thu | 08.30 - 18.00 |
| Fri | 08.30 - 18.00 |
| Sat | 09.00 - 17.00 |
| Sun | 11.00 - 17.00 |
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