In late January I called the Service dept. at Marshall Bedford reporting my vehicle a 2017 Range Rover had used 4 litres of engine coolant in the last 4 weeks – I reported that the vehicle was not leaving water on my drive way and there was no evidence of water loss / streaking under the bonnet. I was given an appointment unusually quickly as previously with other faults on this vehicle I had been quoted 3-4 weeks lead time. I took the vehicle to the dealer at the appointed time (Monday) and the service receptionist was polite and assured me that she would telephone me with a progress report later that day. I was telephoned later in the day to inform me that a technician had carried out a pressure test on the water jacket of the engine and they could not find a fault with the vehicle, in the mean time they would update the computer in the vehicle. Wednesday -Service called to say they had good news that a Senior Technician had looked at the vehicle and had diagnosed a leaking coolant header tank cap and that the part was ordered and would be fitted Thursday and I could collect the car in the afternoon. - I informed them that this diagnosis was not correct as there was absolutely no evidence of water leaking on the underside of the bonnet or in the engine bay and it was a miss-diagnosis – I was told that the senior technician at the dealership had diagnosed this fault and it needed to be discounted before moving onto the next level if it leaked again. I travel extensively for work and take my car to the Office in Belgium, it is not convenient to have my car in the dealership whilst the dealer mitigates their costs for Marshall’s at my expense, there was no courtesy car offered. Thursday. - I collected the car from the dealership. Monday 2 March 2020 After 2 weeks following collection of my car from the dealership I was required to top up the coolant again by 3 litres in a Belgium motorway service station. I telephoned the service desk and was told that they could not see my car for at least 3 weeks, I spoke to the Service Manager and after a call back the next day received an appointment for Friday that week 6 March 2020, I insisted on a courtesy car. Friday 6 March 2020 - I dropped the car at the dealership, I collected a courtesy car which was in dreadful condition, the vehicle was very dirty inside and out with rubbish in the boot and no parcel shelf. 12 March 2020. - I was contacted to inform me that the fault had been identified and it was the Exhaust Gas Recirculating valve (Exhaust) the part was ordered from JLR and arrived later in the week, I was informed that the part had been fitted, however I could not collect the car as it needed another part replaced in conjunction with the EGR valve. The problem was that this part was on back order and it was not known when this part would arrive, I was told that I can keep the courtesy car until further notice until the part arrived and I could collect my car. 23 March 2020. - Service reception called to say that the part had been sourced from JLR and would arrive Wednesday morning. 25 March 2020. - I was contacted by the service reception, they explained that although the part was dispatched it had not arrived at the dealership and therefore I could not collect my car that afternoon, she also told me that Marshalls had decided to close the dealership that evening without my car being repaired and the dealership would be closed until further notice due to the Coronavirus situation, I was told I should keep the car until further notice and as soon as the dealership was open again and the part sourced my car would be repaired, I write this review to you on 14 May 2020. This car has been in the dealership for the best part of 5 months in total to date since I have owned it. I still do not know when I will get my car repaired, it runs out of Warranty in September this year as it is 3 years old, DO NOT BUY A CAR FROM THIS DEALERSHIP IF YOU VALUE GOOD SERVICE - Kayleigh on Service does good work -

Everything they said they was going to was done, we very pleased with all aspects of the sale. Our Land Rover discovery was of an exceptional quality. We had a young lady who was helping us under supervision which was good, she will too get more knowledgeable as she learns. Wonderful experience from Marshall Land Rover Of Bedford hence this review for them. We most certainly will be going back to them Exceptional