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12 reviews from our car dealer reviews community
Leave a review for Marshall Volkswagen Bridgwater
Leave a review

12 reviews from our car dealer reviews community

Leave a review for Marshall Volkswagen Bridgwater
Leave a review
"Car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mr and Mrs Murphy, we loved VW Caddy drove it for a test drive it was so nice to drive, we ordered it there and then, the staff was so professional and couldn't do enough for us thanks guys

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"P*** poor customer service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a vehicle from these and wouldn’t do it again Ashley Foster coming across with his fake friendship, give me £250 deposit and I’ll keep the van for you, and when I Went to collect it by appointment was left waiting 5 hours! And then once I took home my van, I had to return to get the tracking sorted and another 200 mile round trip and 6 hours wasted Then a barrage of calls and emails from Ashley telling me he had forgotten to get me to sign some document and demanding I sign it, when I didn’t immediately respond he started sending me messages saying if it wasn’t signed he would lose his job so he is going to use my details and sign it himself!! Jump forward 2 years and wanting to buy a new vehicle, I turned down 3 options proposed by Ashley he suddenly changed, when I called he pretended he wasn’t there and then sent me an email saying he wasn’t allowed to talk to me because he was on furlough, despite my seeing him there later that same day and of course when I called and was being put through to him, I wasn’t placed on hold and heard Ashley tell the receptionist to say he wasn’t at his desk so because I didn’t accept his latest proposal of “buy it today otherwise this deal won’t be around in the morning” which was a pressure sale, he treated me like a fool Thankfully there are many many other VW Dealerships around and I don’t need Marshall’s although they need people like me to keep them in business In short Avoid

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+5 Found this review helpful
"Pretty poor customer service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sales are only interested in talking to you if they are 100% certain you’re going to buy there and then Look out when you do buy though, after sales a d courtesy disappears No returning of calls is the top of their list When I turned up at appointed time to collect my vehicle I was kept waiting 5 hours and then had to return for tyre issues and a scratch down the drivers door I apparently forgot to sign a form and the salesman hounded me For days, eventually stating he would log into my account and sign it on my behalf as he know my email address name date of birth etc I’d name him here but what’s the point I’ll never deal With them again

"Terrible dealership to work- totally . a"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a shocking expperiance with them ie Salesman John Rawlings & slaesmanager Mr Brett who refused to refund my deposit of 500 pounnds for which the whole issue created for me a lot of undue mental stress during Covid. My advice stay well clear of this dealership

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"Great Customer Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my Volkswagen Kombi van 4 motion with 59000 miles in June this year I have had a few problems ,(cam belt) I contacted Volkswagen Bridgwater I spoke to the service department explained that the Cam belt was overdue I needed to be replaced they emailed me back to say to make an appointment to have this fitted free of charge which was done Unbeknown to me it comes as a kit with a new water pump as well I was very pleased with the work carried out especially in these challenging times with COVID-19 the Customer Service from Bridgwater Volkswagen is exceptional and the service I have received is 10 out of 10.

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"Avoid ... Avoid .... Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a VW California at £45K in Jul 2020, and was only able to use it for six days, due to a seriously leaking roof when raining! Due to the dealership not being able to deal with 'warranty' issues, or these types of repairs, VW Bristol cannot deal with this for 8 weeks. This will mean I have a California that cannot be used for 9/10 weeks in all, and I have cancelled three holidays, and I am about to go on a fourth one which I will have to hire a California for at the cost of £130 per day; or alternatively cancel another holiday. Marshalls did nothing until week 6, when a poor review prompted them to contact me. Marshalls made no offer of suitable loan vehicle, or compensation for loss of personal items or cancelled holidays. Recently they have offered a people carrier which will not resolve my issues, or allow me to take my holiday, so I will now have to hire a California at the cost of £130 per day! No customer service and no conscience! Avoid ..Avoid ..Avoid

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+6 Found this review helpful
"Great service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic service from VW at Bridgwater. Dan was in charge of my part exchange and purchase. Everything went smoothly and very happy!

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+1 Found this review helpful
"TERRIBLE CUSTOMER SERVICE"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a golf gtd end of November from them. Traveled 2 hours to collect which meant i arrived late in afternoon. I paid 1k deposit to hold vehicle and asked for certain things to be checked. Got there to be told i need to test drive very quickly so as to get the payment through on time. so took it out for less than a mile and that was it.Reported the next day that i felt rumbling and heater wasn't working (not full heat).Turns out the rear tyres were actually deformed mishaped and were dangerous.Because the check was done for the tread they say all good and checked!!! emailed the saleman a couple of times last time being 19th December and no reply!!! Asked for the dealership managers name online at beginning of January and then recieved a call from Gerry the aftersales manager who i explained it all too and was told he would call me back after talking to the manager. That was 3rd January and still no call. So they don't check the vehicle properly and then just to rub salt in they don't reply or contact the customer!! AWFUL SERVICE

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+5 Found this review helpful
"Terrible service"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please be careful and ring to make sure if you have booked your mobility car, My wife has cancer and one day in October while my wife was in hospital I drove the car to Marshall Volkswagen Bridgwater, I went in the sales area to booked the car in for a mobility checkup this is the seconded time mind, He told me there we no booking for wasting our fuel, with me not been happy He then told me to leave the building both men backed each other up. Yes great customer service NOT!!!! So we are very happy at yoevil that were we are going now, Just beware with there attitude (Customers are allways wrong)

"Service department did not call me back"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Marshall’s VW Bridgwater did not call me back or respond to my email requesting a service. Not good at all. Going elsewhere.

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Dealership Information

Marshall Volkswagen Bridgwater is an Franchise dealership that is based in Bridgwater. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
12 reviews2.3 out of 5 stars — Rated Poor
Excellent
3
Very Good
0
Average
1
Poor
2
Terrible
6

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  • Contact Information

    Address

    Marshall Volkswagen Bridgwater
    191 Bristol Road
    Bridgwater
    Somerset
    TA6 4BJ

    Get in touch

    01278 401821
    https://www.marshall.co.uk/volkswagen/contact-us/marshall-volkswagen-of-bridgwater/

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    Dealership Statistics

    25%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Marshall Volkswagen Bridgwater

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