Natalie T, September 2024
"Happy to help"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Not pushy at all and they were happy for us to look at the car on our own and take it out for a test drive. They fixed a couple issues on the car and then when one of them still wasn't fixed they took the car back in again and did a proper job of getting it sorted. They were happy to help and there was no hesitation to sort anything out.
+0 Found this review helpful
Martin lee sports and prestige from Concept-R in response to Happy to help
Dear Natalie T,
Thank you so much for your feedback! We’re glad to hear that you appreciated the relaxed and pressure-free approach we take when helping our customers. It’s great to know that we could resolve the issues with your car and ensure everything was sorted to your satisfaction.
We’re always happy to help and are committed to making sure our customers have a positive experience every step of the way. If you ever need anything in the future, don’t hesitate to reach out!
Best regards,
Martin Lee Sports and Prestige
Amy R, September 2024
"Very helpful"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very friendly staff and helped me in purchasing my first car. Listened to my concerns and fixed any of problems I had. Even after purchasing, they have continued to help me with any problems I've had with the car and been very quick and efficient to resolve these issues. Would definitely recommended to friends and family looking to buy a new car.
+0 Found this review helpful
Martin lee sports and prestige from Concept-R in response to Very helpful
Dear Amy R,
Thank you for taking the time to share your experience! We’re so pleased to hear that our team was able to help you purchase your first car and address any concerns you had. It’s great to know that even after the sale, we’ve continued to meet your expectations with quick and efficient service.
Your recommendation to friends and family means a lot to us, and we’re always here if you need anything in the future. Enjoy your car, and don’t hesitate to reach out if you ever need further assistance!
Best regards,
Martin Lee Sports and Prestige
Paula C, September 2024
"Were calm when I wasn't"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car is amazing, and the customer service was exceptional throughout the process. The test drive experience was brilliant, and I would highly recommend the dealership. There was no pressure at any point, and the team was absolutely fantastic—very patient and accommodating, even when my bank was awkward about the transfer. Despite my flustered state, they handled everything smoothly. I couldn’t recommend them enough and would rate the entire experience 10 out of 10. The whole team was fantastic.
+0 Found this review helpful
Martin lee sports and prestige from Concept-R in response to Were calm when I wasn't
Dear Paula C,
Thank you so much for your glowing review! We're thrilled to hear that you love your car and that our team was able to provide such a positive experience. It’s great to know that even when things were a bit challenging with the bank, our team could keep everything running smoothly.
We truly appreciate your recommendation and your 10 out of 10 rating. Your kind words about our team's patience and professionalism mean a lot, and we're always here to help if you need anything in the future.
Best regards,
Martin Lee Sports and Prestige
Steven G, September 2024
"Satisfied customer!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I am happy with everything and pretty much satisfied with the experience overall. The car is performing well mechanically, and I'm enjoying driving it. Customer service has been spot on—I couldn't fault them. There was no pressure at any stage, and they were easy to deal with from my initial inquiry through to the handover. I received a fair deal, and as this was my first vehicle I have had from these guys, I found the process smooth. I found the dealership online, and the car was accurately represented by the pictures provided.
+0 Found this review helpful
Martin lee sports and prestige from Concept-R in response to Satisfied customer!
Dear Steven G,
Thank you for sharing your experience with us! We're so pleased to hear that you're enjoying your car and that the entire process was smooth and pressure-free. It's fantastic that you found the vehicle accurately represented and that our team was able to provide the level of service we strive for.
We're especially happy to know that your first purchase with us was a positive one, and we look forward to helping you again in the future. If there's anything you need, don’t hesitate to reach out!
Best regards,
Martin Lee Sports and Prestige
Richard B, September 2024
"Keep going back"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm still very happy with my experience. The customer service has been brilliant, which is why I chose to return to this dealership. The test drive was straightforward, and the entire process was simple. They explained the paperwork clearly, and I always find myself going back to them because they are so easy to deal with. There was no pressure at any point.
+0 Found this review helpful
Martin lee sports and prestige from Concept-R in response to Keep going back
Dear Richard B,
Thank you so much for your continued trust and loyalty! It’s wonderful to hear that our customer service and straightforward approach have made your experiences with us enjoyable. We always aim to make the process as easy and pressure-free as possible, so it’s great to know that’s reflected in your visits.
We're grateful for your kind words and look forward to assisting you again in the future. If you ever need anything, please don’t hesitate to get in touch.
Best regards,
Martin Lee Sports and Prestige
Elliot B, September 2024
"Top score for customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car has been in the garage to sort out a few issues, but the customer service has been excellent throughout. The garage kept me informed with daily updates, and the service has been great overall. I have no complaints and would give them 5 stars for sure. They know how to look after customers.
+0 Found this review helpful
Martin lee sports and prestige from Concept-R in response to Top score for customer service
Dear Elliot B,
Thank you so much for your fantastic feedback! We're thrilled to hear that you were happy with the customer service and communication throughout the process. It’s our top priority to keep our customers informed and ensure everything runs smoothly, so it’s great to know we hit the mark with you.
We appreciate your 5-star rating and are glad that we could take care of the issues with your car. If you ever need anything in the future, don’t hesitate to reach out – we're always here to help!
Best regards,
Martin Lee Sports and Prestige
Annette H, August 2024
"Lovely customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything is so far so good, haven’t worked out how to work the screen, I’m not that strong with tech. The customer service has been lovely the whole way throughout. Everything went well, they answered all my questions, offered a test drive, explained the car to me. It’s what I had previously, but just a newer version, so takes some time getting used to. There was no pressure and no hassle. We had a look at quite a few cars, and of them picked 3 that were really strong choices. We headed home to make a decision and then let the dealer know which one we wanted as it stood out the most for us. They were very accommodating and prepped everything for when we came down.
+0 Found this review helpful
Martin lee sports and prestige from Concept-R in response to Lovely customer service
"Hi Annette,
Thank you for taking the time to leave such a lovely review! We’re so pleased to hear that you had a great experience with us and that our team could assist you with everything you needed. It’s great to know that you felt no pressure and had the freedom to explore all your options before making a decision.
We understand that getting used to a newer version of a familiar car can take some time, especially with all the new tech features. If you need any help figuring out the screen or any other features, please don’t hesitate to reach out—we’re here to help!
Thank you for choosing Martin Lee Sports and Prestige, and we hope you enjoy every moment in your new car. We look forward to seeing you again!
Best regards,
Martin Lee Sports and Prestige Team"
Wai F, August 2024
"Skoda Fabia"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Shoutout to these guys for the new Skoda Fabia. Everything is running well and couldn’t be happier. Customer service was very helpful.
+0 Found this review helpful
Martin lee sports and prestige from Concept-R in response to Skoda Fabia
"Hi Wai,
Thank you for the shoutout and for sharing your experience! We're delighted to hear that you're happy with your new Skoda Fabia and that everything is running smoothly. It’s great to know our customer service team was able to assist you and make your experience a positive one.
If there’s anything else we can help you with in the future, please don’t hesitate to reach out. Enjoy your Fabia, and thank you for choosing Martin Lee Sports and Prestige!
Best regards,
Martin Lee Sports and Prestige Team"
Scott P, August 2024
"Audi TT"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Love the car, banging customer service.
+0 Found this review helpful
Martin lee sports and prestige from Concept-R in response to Audi TT
"Hi Scott,
Thank you for the great feedback! We're thrilled to hear that you're loving your Audi TT and that our customer service left a strong impression. It was a pleasure assisting you with your purchase!
If there’s anything more we can do for you, please don’t hesitate to get in touch. Enjoy every drive in your new car!
Best regards,
Martin Lee Sports and Prestige Team"
Dale B, August 2024
"⭐⭐⭐⭐⭐"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Customer service is bang on. Brought a Ford Transit recently, and was having an issue with it, but these guys have been on it and happy to help get it sorted.
+0 Found this review helpful
Martin lee sports and prestige from Concept-R in response to ⭐⭐⭐⭐⭐
"Hi Dale,
Thank you for the 5-star review! We’re glad to hear that you were happy with our customer service and that our team has been able to assist you in sorting out the issue with your Ford Transit. We always aim to support our customers, even after the sale, and it’s great to know our efforts made a positive impact.
If there’s anything else we can help you with, please don’t hesitate to reach out. Thank you for choosing Martin Lee Sports and Prestige, and we hope to see you again in the future!
Best regards,
Martin Lee Sports and Prestige Team"
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