Staff from Masterdriver Aylesbury in response to Great service, very happy customers!

Many thanks for your kind words and much appreciated business. All the best and we wish you both many miles of happy motoring. From all The staff at Masterdriver

Staff from Masterdriver Aylesbury in response to Happy Customer

Many thanks for your kind words and your business is much appreciated. From all at Masterdriver The home of the mini specialist

Staff from Masterdriver Aylesbury in response to Totalyl Dissatisfied

Mrs Loren-Evans, this mini was purchased by you and your husband on the 29/07/2012 yet five years on you still post not so true comments on various web-sites although we appreciate everyone should be entitled to their opinions we think it is time for the actual facts and truths to be known by all and hopefully put the lid on things for good. Firstly your business was much appreciated, however you claim the vehicle was sold to you in a not fit for use condition and had many faults when collected but in our defence the truth I think is as follows: 1) You state you reported faults on the vehicle after collection and you had to return the mini to us at your expense when the truth is it was collected by a driver from your premises in wales at our cost and re-inspected at our garage. 2) Upon inspection the satellite navigation system was found to have intermittent fault and antenna was replaced with new, 3) Brakes were not worn as your chosen Halford technician had informed you however as a goodwill gesture brake pads were replaced with textar brand which is one of the finest oem aftermarket brake products available and any technician would agree with us on that. 4) Alloy wheels had fair wear and tear marks on them for a five year old vehicle and were acceptable to you on collection. 5) You claim there were two oil leaks but upon inspection there was a slight oil leak found around sump area which is very common for these models but not serious and yet again as a goodwill we replaced sump gasket and no other leak was found. 6) You said the car was juddering when you left the dealership and when returning to the garage it was locked up and you tried calling mobile phone numbers but were ignored, however we had no instruction to check juddering on vehicle when we collected it with your check list and no mobile phone numbers were available to call or given out to you at any time? 7) You also claim you had a fault with your sunroof and were told to keep it out of the sun, some confusion because you had asked us to rectify slight sagging on rear inner sunroof blind and not a fault on the actual sunroof. 8) We were contacted by a trading standards employee via telephone to notify us of your complaint and no action was taken against Masterdriver as they were fully satisfied in the manner and actions that the situation had been dealt with by us and it was brought to our attention you were known to them? 9) We were also contacted by the finance company that were very sympathetic towards us and were also satisfied that the situation had been dealt by us in a correct satisfactory manner and had no further issues. 10) In response to your comments on reviews we have supplied over 3000 used minis in a period of eleven years and fortunately we have many happy, satisfied customers that would disagree with you in your opinions and negative comments directed at staff and aftersales service at masterdriver, however as stated you were entitled to your opinion but this appears not to be an opinion but an unfair personal vendetta against us. For the records we kept all corresponding paperwork in reference to your complaint and a satisfactory acceptance of works carried out by ourselves was signed by you and we had no future complaints or contact from yourself regarding your mini purchase. All our vehicles are supplied with a fully comprehensive nationwide warranty and are all prepared to an exceptional standard that is second to none and are fully inspected prior to customer collection by a fully trained ex Bmw technician and all parts fitted if not genuine bmw brand are of top quality OEM standard. We would like to as stated above put a lid on this matter for good and having had eleven successful years being the uks longest serving independent mini specialist. We would also like to say we do sell pre-owned vehicles and that on occasions may develop a fault unfortunately this is the nature of our business but on these rare occasions we do everything possible to resolve and keep our customers satisfied, On this occasion unfortunately we did not fail but the customers’ demands and expectations were never going to be met and although reported faults were rectified by ourselves and at no cost to the customer for some bizarre reason unknown to ourselves this customer for the last five years as gone out of their way to publicly and wrongly discriminate against us and others If in doubt please check all of the other reviews this customer as left other companies and retailers alike.. Yours sincerely Masterdriver The home of the mini specialist

Breianne in response to Disgruntled

Hi, I read your review and found similar issues with these so called mini specialists. The mini I purchased went wrong a few minutes after leaving their dealership (collected the car on Sunday). I went back (just a few minutes up the road) and they closed after I left. I left a voice mail message and yet they didnt bother to reply. When I phoned the finance company up and managed to get them to reply, their attitude had changed from Mr Nice Guys to aggressive didnt want to know! Once they had my money ....that was the end of the helpful manner and niceness I encountered when I arrived. They bought my car from Scotland, the sat nav wasnt working and they couldnt get it to work, the roof wouldnt open (their words...keep the roof out of the sun and in the shade, the car had 2 oil leaks, one from the camshaft and the other in a section of the engine (which meant the engine had to come out), sat nav that didnt work, and worn brake pads. I got hold of Trades and Standards, took the car back to them (at my cost) and found they had put cheap aftermarket brake pads (fit only for a few months use), not fixed the oil leaks when they said they had. They gave me a piece of paper which they said proved their mechanic had dealt with all the issues. I took the car to my local garage and they confirmed apart from the aftermarket brake pads that they had done nothing more. The car in the time I owned it, cost me over 2,000 getting it right. To this day, I will never forget the injustice and rip off from these two men. I wish I had never heard of them let alone done business with them. The worst car deal I have ever had the mispleasure and misfortune to have had. Despite some good reviews, Anyone who buys a car from them, I urge you to have the car inspected!

Staff from Masterdriver Aylesbury in response to Disgruntled

Sorry but we truthfully have no record of this customer or complaint.