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18 reviews from our car dealer reviews community
Leave a review for Maxprime Motors
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18 reviews from our car dealer reviews community

Leave a review for Maxprime Motors
Leave a review
"Not a good experience "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I travelled 120 miles to their show room to test drive an Audi at Maxprime Motors. After paying a non refundable £100 deposit we test drove the car and after identifying some issues agreed a purchase. The aircon was not working and they kindly reduced the price by £100 for the re gassing of the system. I took the car for re gassing and this was unsuccessful due to a leak in the system. I contacted MP and was told the £100 was for the air con fault. £215 later it was fixed. With the car covering just 300 miles since purchase it developed a knock, I contacted MP outlining the issue and was asked “ has it broken down?”. I had no further contact from them. Now £1276 later after servicing, the oil filter had not been changed in a long while and the fuel cam, cam chain tensioner, oil pick up and crank breather valve change it’s ok. This car had not been ‘just serviced’. Oh and the front wing was so corroded and bodged up it had to be replaced along with the rear tailgate. Nightmare of a purchase. I’m sorry I have to leave such feedback but it all happened. Be aware.

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+2 Found this review helpful
"Disgusting con man "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Plase avoid Maxprime Motors at all costs , clearly thinks he is above the law and when challenged with "the consumer right act 2015 which entitles a full refund if car is faulty within 30 days", he then refused to talk, and stated he had nothing more to say. An absolutely disgusting way to treat customers. Selling cars that not only are faulty but also stating car had full service history which again was a lie . This man would sell his own mother if he could get away with making a quick £ and then lie to cover his seedy little low life act . Disgraceful, Dishonest, Disrespectful and an absolutely vile common crook. Stay away from this company at all costs

Alberto Gananca from Maxprime Motors in response to Disgusting con man

Mr Brad Todd We are sorry to hear that you have experience dome issues with the vehicle you have recently purchased. I can assure you that it in our best interest to look after all our customer and I can assure you that in most cases we go over and above to ensure our customers needs are attended to as evident on the many positive customer review we regularly receive. In your particular case, since you have decided to unfairly leave us a bad review out of spitefulness , you might as well tell the whole story . According to the pic you sent us, your vehicle require 1 spark plug to be changed (this was a report from a garage you choose to check the fault), which we offered to replace at no cost to you. For this reason you wanted to return your vehicle. (it was explained to you this is no reason to return a vehicle) Nevertheless we are still here ready to assist you in case you require any further assistance.

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"Very help full very good service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car was as advertised sales man very knowledgeable and very helpful from the minute I arrived Took time to show me around the. car and explained to me in great detail about the cars service history ,, how all the goodies on it worked answered all my questions Felt Very relaxed hole time No pressure told me to take my time and try out the car. Very happy wiv the. Car. Gave me good price for my old car. After checking car out. Brought the car. And drove off very happy within a hour. Manny thanks.to all the team at maxprime cars. Hook. Would recommend this company and would bye from them again. 5 star service.

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+0 Found this review helpful
"Waste of time"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Phoned Alex salesperson Maxprime Motors at 9am Sat 24th Nov told Alex that I am leaving now is car still for sale as my home is 120 mile away and got cash was told by Alex that car ready to view and would not sell it till I got there said she would phone me if anyone was interested in it. I phoned Alex again at 10:05 told Alex would be there about 11:00 Alex said would see me then. At 10:45 Alex phones to say they sold the car THANKS 20 miles to go Sales bonus must be more important than there word don't trust what they say THANKS ALEX

"Superb service and well looked after"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After I'd purchased my vehicle from Maxprime Motors, I had to take it back for an unforeseen repair needed. They were incredibly helpful, went above and beyond to sort the issue for me and I couldn't be more satisfied with the service at Maxprime. I would certainly recommend this dealer if you're in the market for a quality used vehicle.

"Great service RECOMMENDED "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bough a Ford Focus from Maxprime Motors and am very happy with my purchase. One of the doors (central looking) had a intermittent fault, this was not covered under the in-house warranty, I called the dealer and with no fuss was asked to bring the car in so they could have a look at it. The mechanics stopped what they were doing and I was given 100% priority The service was friendly throughout the purchase and the same standard was kept on the after care. Thank you guys @ MAXPRIME.

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+4 Found this review helpful
"Doesn't care about the customer"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a van from this dealership, and within 4 days after purchasing it wouldn't start. Phoned up to explain the situation, and all they said was bring it in and we will have a look. Considering I live over 50 miles away, this was not an option, which i explained to them. They didn't seem to care, and said if anyone else touches the vehicle I would loose my warranty... what use is the warrenty when I can't use it due to the distance! Appalling service. Do not use them. Once you have paid and are out the door they don't care.

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+4 Found this review helpful

Carolyn Autton in response to Doesn't care about the customer

Hi bought a peoguet 308 cc hdi gt on a 10 plate, day after I got it home(in Swansea) car wouldn't start , they also told me to take it back how I don't no 160miles away car doesn't start what was I to do push it, luckily my finance company arranged for it to be taken back to them, I'm having it back in a few days as dealership said its OK( repaired) so fingers crossed and eyes and anything else that crosses it will be OK but I'm not gonna hold my breath after all the reviews I've seen don't want to suffercate, pop back on here to let you no if its running as it should, don't no how they sleep.

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"unresolved repairs"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the first of many instances of taking the car back for unresolved repairs to finally giving up on the hassle of going through the courts to get some money back, this has to be the worst car purchase we have ever experienced. Highly recommend avoiding this so called garage at all costs.

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+6 Found this review helpful
"Car was a Lemon"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A very bad experience with a car purchased from MaxPrime Motors, by family member. uncaring especially after you have signed and they have your money, We should have gone with our instincts as soon as we saw the dodgy place they operate from. The car was a lemon but brushed up to sell and did look clean and tidy. Please re-think when you see a car advertised from this dealer.

"WORST EXPERIENCE - good luck to buyers "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So after purchasing a car from Maxprime Motors, i got told it only comes with one key, I then drove away to find the brakes were binding so i had to take it straight back as they agreed to fix it. Now a week later i picked it back up and after getting home i found a heavy leak of brake fluid dripping by the brake they'd 'fixed'. I called RAC out and they took off the wheel to find they had stuck on the same badly burnt black pad and disc from when it was binding, the caliper bolts were completely rounded off, cables wernt put back into the slots and banjo bolt was lose, I was told the car was really dangerous and illegal to drive and the work they had carried out was horrific, i refused to pay £200 to take it back to them and even if they did pick it up (which they wouldnt) i wouldnt allow them near the car again, so i got it fixed at a local garage. A couple weeks on and the DSG gearbox failed so RAC ran diagnostics to find that there was also cylinders misfiring along with a faulty climate control and radio antenna. I asked for a refund on the car as it was clearly a dud and of which 'Alberto' turned around and said no chance, "you dont have a legal leg to stand on", so i called the finance company and got a full refund, well done Maxprime.

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+10 Found this review helpful
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Dealership Information

Maxprime Motors is an Independent dealership that is based in Hook. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
18 reviews3.1 out of 5 stars — Rated Average
Excellent
8
Very Good
2
Average
0
Poor
5
Terrible
3

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  • Contact Information

    Address

    Maxprime Motors
    Unit 1D Lodge Farm Hook Road
    Hook
    Hampshire
    RG29 1HA

    Get in touch

    01256 630403
    http://www.maxprime.co.uk/

    Opening times

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    Dealership Statistics

    44%
    Would recommend this dealer to family and friends
    5%
    Percent of reviews responded to by this dealer

    Additional Information About Maxprime Motors

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
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