I have just purchased a used Mercedes from MB Brooklands and I can't speak highly enough of Sanjeev, who provided superb service from collecting me from the train station to explaining everything about the car, pairing my phone and patiently going through lots of paperwork. Five star service, thank you.

I would like to thank Mercedes Benz product specialist Daniel Barczynski very much. He is a very helpful and knowledgeable person. He answered all my questions, served me with help at every stage from buying the car to advising when I came in connection with the repair of break pads. Thank You Daniel.

Needed brake pads all round, tried to get a quote, system for contact useless nobody answers phones, the last time I asked one pair of pads replacement was in excess of £500; getting all replaced for £300!!

So, months ago I had a letter through the post stating my air bag may explode and that I needed to contact get this safety issue booked in. I chose MB Brooklands simply as it was the most convenient. Gave them a call and arranged the 3rd April 2023. Arranged to have the day off work and get the vehicle in first thing in the morning. I attempted the repair while waiting strategy but was told it would need to all day. Simple air bag swap takes 10 minutes. Dropped vehicle off as planned but then needed to chase around 4:30 pm ok progress. Eventually got an answer back stating they forgot to order the air bag! One giant face palm later and I managed to get in to collect the vehicle before closing time. Asked for compensation which was swiftly ignored. Asked if the vehicle was safe to drive. I think the verbal answer was ‘yes but don’t crash’. Asked for this in writing and they said they can’t do this?? My time now to be difficult as these people are shockingly useless but nicely huddled up in a posh building.

My partner and I have a lease car with Mercedes which is due for renewal. We went to take a look at the cars as we now need a bigger one and also find out prices. The gentleman who we spoke to seemed uninterested and as if we were an inconvenience. Whether buying a car or leasing I feel it is their job to be as helpful and informative as possible.

Placed an order for a Mercedes EQB 300. Got an excellent price. Still awaiting delivery despite paying full price last weekend when car came to Brooklands Dealership(last Friday!). Our sales manager George says money was received but again says not received by Brooklands? What’s going on with them. We feel cheated and very unhappy as we needed the car last week. I don’t think Brooklands Mercedes know how to sell to customers or much about customer service. As said by many reviews here they don’t reply to emails and keep you holding on the phone and never call back especially once they have your money! Wish you the best for your future Brooklands(but I don’t see much of a future for you if you carry on at this rate)Dr Singh

I highly recommend Mercedes Brooklands to send both Service Receptionists for Costumer Service training as they have no clue what’s that… what an unpleasant experience at Brooklands today. From lack of manners to showing some attitude … will never use your services again. Not surprise why you have the review rate you have. On top they forgot to hoover half of the car.

inadequately packed and damaged in transport at my loss 650 GBP

I have just bought a SLC 200 from Brooklands main dealer. I've had really good service from the first time I contacted them. I spoke to Sunjeev who was so professional throughout the transaction, He got me the best deal on the used vehicle and he delivered the car personally to my home. On delivery he went through the controls of the car and even paired my phone for me. I am delighted with my new car and would certainly recommend using this garage to anyone. A very positive experience. Reading some of the other reviews, it is difficult to think it's the same garage, don't be put off, ask for Sanjeev.