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19 reviews from our car dealer reviews community
Leave a review for Mercedes Benz Of Maidstone
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19 reviews from our car dealer reviews community

Leave a review for Mercedes Benz Of Maidstone
Leave a review
"Great service and helpful staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Our sales consultant was Rummy, we had a great service from the start to collection. We had a slight problem day after collection but Rummy and the team helped and we cannot fault the excellent service that we have received.

"Car purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Ash helped us all the way through the process even though I was unsure of the electronic paperwork he was most helpful all way though and made it a special moment when we picked the car up and was really helpful on the hand over

"Rear lamp replacement"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Job done.

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"Great product, great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

During the recent Loyalty Exchange weekend event we decided to upgrade our GLE 250d to a new GLE 400d. We were guided through every step of the purchase process by Ed Rushton who was knowledgeable and friendly, a pleasure to deal with him (Thanks-Ed!). We have been customers of Mercedes Benz Maidstone for around 3 years having switched to MB after some 25 years of driving Range Rover exclusively. The decision to remain with the marque was easy as we have been impressed by the servicing team as well as the sales team.

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"Do not use this garage"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Where do I start.. We have owned a Smart car under Maidstone, Lookers for just under 4 years now, a few weeks back we experienced our ever serious issue with our vehicle. Without going into too much detail, the key got stuck in the ignition, the car would not turn off and we couldn't get the key out for love nor money. We phoned Smart, Maidstone in the first instance to which their reply was as you had a recent service elsewhere we can't help you. It was then left down to us to sort out the vehicle which took hours. We called AA out who confirmed it would need to be looked at and repaired by Smart. We then spent hours on the phone to Smart repairs explaining our issue to be fobbed off to different departments and no one seemed to know where to pass us next. We ended up driving the faulty vehicle to the Smart garage and leaving it on the forecourt, too worried the cars battery would soon die. This was 8 days ago, to date they still have it in their workshop, the part hasn't arrived and they cannot give a date as to when we will have the vehicle back, with no hire or loan car given to us for this duration as apparently they don't have any and do not give them out unless they are booked in advance. We then had to hire a car at a cost of £160 just for a weekend. The service and customer support has been absolutely disgusting, even speaking with Andy the Aftersales Manager who has continuously fobbed me off with unreasonable excuses. As a customer of almost 4 years to receive this sort of service is beyond me. They were more than happy to take our money but when push comes to shove they don't want to know.

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"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the second car I have brought from Lookers and both times I have dealt with Richard Rapley and must say his service has been great finding me the exact car I wanted both times. As I was going on holiday when the car would be ready he offered to deliver it to my house which was great service. Very professional I will definitely return for my next car

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"Disgusting and dishonourable "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Where do I start..... Throughout the sales process all appeared fine. They convinced me to get the paint and seat protection and assured me it would protect my paint and seats throughout the duration of my finance. Fast forward 3 years... Took the car in for regular service. Upon getting the car back discover now a massive patch of paint missing from my bumper !!! Tried TEN TIMES!! To get hold of the service manager to discuss the matter. Just to be constantly told he would ring me back urgently. Enough is enough I then had to drive the 45 minute back to the dealership to discuss the matter. I finally managed to speak with the service manager who just tried to pass liability on to me and insist the damage was due to stone chips. Quite simply the damage wasn’t there before hand..... they finish with the car and then all of a sudden it is there !! After a long battle with the service manager they finally agree that the body shop will contact me to organise a repair! I’m yet to receive this phone call and no doubt will have to drive 45 minutes again back just to fight to get seen! Absolutely disgusting service from this dealership!! Please do me a favour and just don’t take your car here!! Go to Dartford, go to Ashford just don’t go here.!!

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+2 Found this review helpful
"Pleasant and honest service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just bought a nice car, they fixed any minor scratches (since it was a second-hand car) I have seen on the spot within 10 minutes and the service is outstanding. Customer service is great and I was in great hands with the sales employee Rummy who is really lovely and was really informative and honest. Would recommend this place.

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"Exceptional Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really impressed with the quality of service provided by Mr Singh and Mr Phillips of Mercedes Benz Maidstone. They were attentive, patient, helpful and provided exactly the car i was after. I was communicating from Coventry (150 miles away) and totally reliant on the honesty of the two said salesman; who delivered on their promise of a luxurious, clean, low mileage, E-class Mercedes. When i collected the car after travelling 150 miles i was blown away with their service. I would highly recommend this dealership if you are looking purchase a luxury Mercedes Benz. Thank you

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"Terrible customer service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tried to buy an expensive used from here, there were delays, misunderstandings and lies, ended up cancelling

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Dealership Information

Mercedes Benz Of Maidstone is a specialised Mercedes Benz dealership that is part of the well know Lookers Group and offers a variety of sales services from new and approved used cars and vans to fleet and business sales. This particular Kent based Mercedes Benz dealership offers tailored servicing, and repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.

Car Dealer Reviews would love to hear from any previous customers of Mercedes Benz in Maidstone, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
19 reviews3.1 out of 5 stars — Rated Average
Excellent
10
Very Good
0
Average
0
Poor
3
Terrible
6

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Contact Information

Address

Mercedes Benz Of Maidstone
Bircholt Road
Maidstone
Kent
ME15 9YN

Get in touch

01622 914068
https://www.lookers.co.uk/mercedes-benz/contact/mercedes-benz-of-maidstone/

Opening times

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Dealership Statistics

52%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Mercedes Benz Of Maidstone

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