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I was really interested in buying a E220d Coupe in a specific colour and Maidstone had one. Terry, the salesman, was really helpful and sent two videos, which highlighted any flaws, pre and post prepping. Overall he was quite honest and attentive. I didn't go ahead because I went off the colour and Maidstone was too far to travel in the end (I live in North Wales). Thank you Terry.
Andy responded to my complaint by offering to charge me for replacement components they should have replaced during the warranty period. It appears they're happy to replace faulty components when they can charge the customer for the repair. When I asked why these components were not replaced during the warranty, I was told that clearing the error code from the onboard computer counts as a suitable repair. Absolutely shocking service!!!!! ------------------------------------------------------------------------ The worst dealership I have ever dealt with! I bought a new Mercedes from them back in 2017. For two years straight I’ve have had the same issue with the car which they have never been able to fix. They have attempted to fix the car 4 times. And now the car is out of warranty with the same issue they have failed to fix, they are trying to charge £170 + VAT to read the error code on the computer. And then subsequent charges to fix what they should have fixed during the warranty period. PLEASE DO NOT BUY FROM THIS DEALERSHIP!!!!!!! THEY ARE VERY POLITE AND PROFESSIONAL WHEN YOU'RE BUYING A CAR AND COULDN'T CARE LESS AFTERWARDS.
Omg ‘ this is the worst garage I have ever used, booked my car in for a dynastic check in November 2019 , noise coming from engine on tick over ‘so the result came back’ the air flow Sensor “ cost £356.00 three weeks later engine light came on ‘ made contact with Mercedes’ I was told to bring the car back ‘ I am a cab driver’ so more money lost, it is now December. Done Another diagnostic check ‘ did not find the problem but got the car back no light on. Omg one week later light on again and car gone in to limp mode. Was told to bring the car back. So left the car got a lone car 14th December’ no work again, I was told by the service manager it was in good hands. And they will get to the problem. Well after three missed Diagnostic checks ‘ and my self still out of work 20th jan I said to the service manager’ what was going on’ he said lhave not come across this problem before. The next step was to remove the engine at a cost £4,300 knowing I have been out of work all this time’ wasn’t interested’ I then took my car out of there’ and found a more professional service .ware this garage done a dynastic check the same day. It was the timing Chain that needed to be replaced ‘ Wasted all his time at Mercedes Maidstone when I found a more professional garage to do the job in ten days at a quarter of the price
We booked a test drive one week before when we turned up we had to wait for a key to be found one half hour later a car was found it was obviously a demo car and who ever used it, it was in a filthy state with used crisps pkts and dirt on the door from a coke bottle we have owned merces for years but you can forget that now salesman hopeless
Very poor service from Mercedes in Maidstone. I had booked a service and MOT, and paid for collection. On the day of the service, someone called and said we can't service your car today because we are too busy. When I started to say how displeased I was, the person made it very clear they are not interested in dealing with complaints, they are only calling to book another date two weeks later. When I eventually did book a date, after waiting 45 min to check-in the courtesy car they promised had not been arranged. And the best part, they charged me £750 for the service. Never again will I ever own a Mercedes Benz.
Worst experience ever and Lookers Mercedes in Maidstone really don't care once the deal is done. Not recommended.
Mercedes Benz Of Maidstone is a specialised Mercedes Benz dealership that is part of the well know Lookers Group and offers a variety of sales services from new and approved used cars and vans to fleet and business sales. This particular Kent based Mercedes Benz dealership offers tailored servicing, and repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.
Car Dealer Reviews would love to hear from any previous customers of Mercedes Benz in Maidstone, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Deals in: Cars
Manufacturers: Mercedes Benz
Mercedes Benz Of Maidstone
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