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9 reviews from our car dealer reviews community
Leave a review for Mercedes Benz Tamworth
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9 reviews from our car dealer reviews community

Leave a review for Mercedes Benz Tamworth
Leave a review
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Long overdue praise for Dannette Neale regarding KP61PFY. Always helpful,, knowledgeable about technical details, considerate and. Reassuring.

"EXCELLENT "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Debi and Declan of Tamworth Mercedes have been excellent. Having done exhaustive checks to source a car, the customer service has been great, friendly and helpful throughout. On collection of the vehicle they went the extra mile to make it a memorable day. Thanks guys, excellent job

"Great Service thank you"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

thanks to all the staff at tamworth Mercedes for providing me with a car for my wife special thanks to Sarah/Daniel/ and Peter Hurst kindest regards John Bagnall Very Good Service

"Outstanding Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Rarely in business do you find individuals that really understand the "Life Time Value of a Customer". I feel the service team and especially Lewis have this understanding. Although I had a repeat air conditioning problem on an S Class I found the level of communication, genuine care, solutions in replacement car, preparation of my car exemplary. From what should have been a negative mark against the car and brand not just neutralised but turned into a positive experience of brand loyalty.

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+0 Found this review helpful
"Useless."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I contacted Mercedes Tamworth as a cash buyer, interested in purchasing a nearly new S-Class. I received a call back the following day from someone who spoke quickly and incoherently, but I did make out that his Sales' Manager was on the case and would be in touch in the next day or so with some options. I then heard nothing until I received a phone call exactly one month later asking whether I was still interested in purchasing a vehicle - by which time I had sourced one elsewhere. This dealership is obviously incapable of doing business.

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+3 Found this review helpful
"Terrible"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you are considering buying a car from Mercedes Tamworth. I would recommend that you go elsewhere. In over 30 years of buying new cars including Mercedes this is the worst customer experience I have ever had. On Collection of my new C Class coupe earlier this year, I noticed an extreme grinding sound from the brakes. I was told it would go after 1000 miles and if it didn't it would be rectified under warranty and that they would "look after me". After three extended visits to the workshop the issue has not been resolved, together with other faults that I have taken the car in for. I advised them that I want to reject the car as it is not to the standard that I expect from a new car, but they are refusing, saying that ALL Mercedes make this braking noise, (not the case in the two courtesy cars they loaned me) and are now going back on their original promise to rectify. Disgraceful. Add to that the inability of the dealer principal to return calls. Terrible service and absolutely no concern regarding their reputation damage due to broken promises and commitments. BE WARNED!!

"Ignorant"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Called in on Easter weekend to look into purchasing a E Class new model. So I’m looking to let go of £30k plus. I asked if I could look around one in stock sat outside. Response from a member of staff was..... it’s not that simple!!!! We have new and used staff to deal with people. After they left me standing to go and get someone. 10 minutes later I left the dealership and will never return to this dealer or this brand. The BMW dealer were great and helpful. Guess what I’m buying in the next two months

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+4 Found this review helpful
"Steve"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was very dissappointed with the poor service that I received from this garage. I called up to find out some specific information in relation to a particular car. When speaking to the representative on the phone she did not know the detail so informed me that she would find out from the service department and get back to me later that day. Unfortunately I never received a phone call from the garage so decided to go to the garage in person a few days later. When going to the garage I was asked to wait until a sales representative was available, while I was waiting, my details were taken down. After some time I was informed that no one was available to assist me at the current time but as they have my details they will be in contact either later that day or the following day. Again I never received a return phone call. Given that I was only after some basic information (which is not available on Mercedes' website) I felt this could have been dealt with in a much better way, I would not recommend this garage to anyone and I will be taking my business elsewhere.

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"Mercedes Benz Tamworth Unhappy"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have been a loyal Mercedes customer for over 30 years but after the poor service I have received from Mercedes Benz in Tamworth I will not be returning as a customer. A minor problem was not repaired correctly meaning my car was not driveable. The car has been in repair 4 times for the same issue and Mercedes Benz Tamworth will take no responsibilty for the expensive repair costs. The service team proved very unhelpful and took every opportunity to pass responsibilty on. I experienced a very dismissive attitude. I would not reccomend using this dealership under any circumstances.

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+6 Found this review helpful
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Dealership Information

Mercedes Benz Tamworth is an Franchise dealership that is based in Tamworth. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
9 reviews2.8 out of 5 stars — Rated Average
Excellent
4
Very Good
0
Average
0
Poor
0
Terrible
5

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  • Contact Information

    Address

    Mercedes Benz Tamworth
    Hints Road
    Tamworth
    Staffordshire
    B78 3PQ

    Get in touch

    01827 781103
    https://www.lshauto.co.uk/locations/1776/mercedes-benz-of-tamworth/

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    Dealership Statistics

    44%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Mercedes Benz Tamworth

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