I like this branch. I live in Rugby so Coventry is the nearest dealership but I much prefer LSH over Group 1. People are much more personable and will go out of their way to help you. I highly recommend Tamworth Mercedes.

They will not refund my money for plate transfer, now i am having to speak to a higher level, no customer care at all, would not recommend

Came in day one. Test drove day two Paid holding deposit day four. day five had a chaser for two days to sign documentation, second chaser demanding I sign within 24 hours. Told them it was difficult (my wife got diagnosed with Cancer). No Sympathy - no calls - just demands. Took the car away from me day five. Still have not received my holding deposit - 2 weeks later. General staff were nice - sales lady very helpful. The powers that be are a an out and out Bunch of liars. comments left by others including "Ignorant", "unhelpful", "terrible`' and "useless" is an understatement. Told a pack of lies just to get head office off their back. LSH customer services, let's see how you handle this one....!!!! Or are you there just as a matter of protocol, to make us think there is a complaints procedure in place??? See email sent to you which as of yet I've not received a reply: Dear Customer services: Further to the email trail below as well as others in my inbox, basically - long story short: I viewed the car week before last, Thursday 5th June Test drove Friday 6th Paid deposit Sunday 8th Was sent paperwork Tuesday 10th - giving me two says to sign (I could not because I was preoccupied with my wife who had been diagnosed with cancer - I was in no state to review documents). Told them on the Thursday that I’d be in to Tamworth to sign Saturday 14th Send a load of emails before hand which were ignored, explaining my situation. Then receive an email on Sunday 15th to say the car had been sold to another two days before. They ignore emails when it suits them, take my deposit and because I did not review and sign the paperwork within two days gave the car to another. **** two weeks later I've still not received my deposit. I think the way this has been handled by them is disgusting. I have my car empted and was all ready only for them to ignore me completely and give the car to another. Please advise.

After years of average service they managed to make a new all time low Car was recovered in on Saturday - on Monday received a call telling us that there was AdBlue in the fuel system and quoted £17,300 to replace the complete fuel system (car is worth about £15,000) Got a company called Fue Fixer there within the hour and within 20 minutes they diagnosed water in the fuel tank - within the hour the car was drained, flushed and refuelled and back up and running perfectly - the cost was 6% of the Mercedes garage quote - will never be going back again

Long overdue praise for Dannette Neale regarding KP61PFY. Always helpful,, knowledgeable about technical details, considerate and. Reassuring.

Debi and Declan of Tamworth Mercedes have been excellent. Having done exhaustive checks to source a car, the customer service has been great, friendly and helpful throughout. On collection of the vehicle they went the extra mile to make it a memorable day. Thanks guys, excellent job

thanks to all the staff at tamworth Mercedes for providing me with a car for my wife special thanks to Sarah/Daniel/ and Peter Hurst kindest regards John Bagnall Very Good Service

Rarely in business do you find individuals that really understand the "Life Time Value of a Customer". I feel the service team and especially Lewis have this understanding. Although I had a repeat air conditioning problem on an S Class I found the level of communication, genuine care, solutions in replacement car, preparation of my car exemplary. From what should have been a negative mark against the car and brand not just neutralised but turned into a positive experience of brand loyalty.

I contacted Mercedes Tamworth as a cash buyer, interested in purchasing a nearly new S-Class. I received a call back the following day from someone who spoke quickly and incoherently, but I did make out that his Sales' Manager was on the case and would be in touch in the next day or so with some options. I then heard nothing until I received a phone call exactly one month later asking whether I was still interested in purchasing a vehicle - by which time I had sourced one elsewhere. This dealership is obviously incapable of doing business.

If you are considering buying a car from Mercedes Tamworth. I would recommend that you go elsewhere. In over 30 years of buying new cars including Mercedes this is the worst customer experience I have ever had. On Collection of my new C Class coupe earlier this year, I noticed an extreme grinding sound from the brakes. I was told it would go after 1000 miles and if it didn't it would be rectified under warranty and that they would "look after me". After three extended visits to the workshop the issue has not been resolved, together with other faults that I have taken the car in for. I advised them that I want to reject the car as it is not to the standard that I expect from a new car, but they are refusing, saying that ALL Mercedes make this braking noise, (not the case in the two courtesy cars they loaned me) and are now going back on their original promise to rectify. Disgraceful. Add to that the inability of the dealer principal to return calls. Terrible service and absolutely no concern regarding their reputation damage due to broken promises and commitments. BE WARNED!!