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Put a deposit on a car all verified and was waiting on the delivery date and called me few hours before saying someone else had bought the car. Still waiting on my refund of over 19k and its been 2 weeks. In touch with mercerdes and also trading standards don't know how these guys are speclicsts. Very rude once they have your money. In the process of taking them to court all my calls are recorded and they still lying on the phone.
Jay Manek from Mercland in response to Very dodgy
Dear Sir, Thanks for taking the time to review us. I'm very sorry that the car you wanted to buy through your finance broker was already sold before you committed to the car. Due to very high demand for our cars, We make it very clear to all finance brokers and customers, that until a reservation is made, the car is available for anyone to buy. We have to operate this system for fairness to all of our customers. Your finance has been cancelled with your finance company and from our end we have closed everything off. I hope you find a car to suit and Im sorry that the you missed out on this one. Thanks Again.
I visited mercland on 06/02/2022 to have a look at an A35 which I had seen on the buyacar website. I test drove the car and really liked it. I highlighted some cosmetic issues which I would require sorting if I were to buy the car and this was all agreed. I placed a £500 holding deposit on the car and was told it would be ready in roughly a weeks time. I got in touch with buyacar to finalise my finance application. I was told that the finance company were now ready to pay out on the car, so at this point I assumed everything was going to plan. I then found out midweek that my finance company were not willing to pay out on the car as it had outstanding finance on it (merclands website states all cars are HPI clear) mercland were apparently selling the car on behalf of a family member and didn’t actually own the car, they were also not willing to buy the car outright to enable my finance to go through . None of these facts were mentioned when I test drove the car. I was then informed that a solution had been found and the deal could continue. At this point I was a bit unsure whether I wanted to actually own the car as it all seemed a bit odd. The day before I was meant to pick the car up buyacar contacted me to say they were still waiting for mercland to send an invoice through. I noticed that mercland had refunded my £500 holding deposit with no explanation why. Buyacar contacted me again to inform me that mercland had been in touch and said that they had now sold the car to someone else. Throughout this whole process I tried to contact Vish at mercland many times and he was always too busy to speak to me. When I rang for an explanation as to what had happened i finally got through to vish, he told me he was clearing the showroom and would ring back in 5 minutes, guess what….he didn’t. The service I received from this garage was nothing short of appalling, and to top it all off I have now seen the exact car I test drove advertised on the BCA website ready to go to auction. Please avoid this garage at all costs or be prepared to potentially end up with a dodgy car.
Jay Manek from Mercland in response to Please Avoid!
Dear Sir, Thanks for the feedback and apologies for the issue you faced. We do not normally sell cars on behalf of anyone and all cars are owned by us. On this occasion a family member asked us to sell their car. Not our usual stock profile at all. The sale was straight forward but your finance company would not pay for the car until existing finance belonging to the owner of the car was settled. Normally In this circumstance we simply sign a form to say finance will be settled in x days. This is the normal practice. Buyacar said that there was no possible way they could do this. Being something that we don’t normally stock and not our own car, we couldn’t clear finance before your finance company paid out, not least because these external finance companies often do not complete the deal at the last moment. I asked the owner of the car to clear finance but this was not possible of course without proceeds from the sale. The owner of the vehicle then decided it would be easiest all around for him to "webuyanycar" the vehicle. Buyacar we’re in contact throughout and instructed us to refund your deposit. Then Buyacar rang and said they had had a change of heart and would now payout. It was too late. This has not been the best experience for us either as we have lost the cost of four new tyres, new brakes, full service etc and we have been left holding the bill. I’m sorry that communication wasn’t the best but it was a strange situation for us and it’s always made more complicated when these third party finance companies get involved. The reason it’s at bca now is that webuyanycar and bca are the same company. Apologies again and I hope you can understand it was never our intention to cause you any issues. If Buyacar had funded the vehicle from the beginning, there would have been no problem at all. Thanks Jay
Very professional & friendly garage, from first contact with Jay to collecting the car from his wife Janki & brother Vishal the whole deal could not have been smoother, The car was just as described and then some. Would not hesitate to recommend you. Many Thanks Eddie Great Family Busines
Sell you a car at near retail value, put an mot on when there are faults sell the car back to them 1 year on at 1/2 the price wounded they sell on and fail to redeem the tax for me still running around at my expense been told that it’s been done correctly where is the delay refund, By the way it had a new mot yesterday by the new owner decieteful or what I wait for their response.
I purchased a Mercedes E class 220 from your show room in 2020 I would like to commend the consummate professionism of your sale representative Jamie He has excellent customer skill and he was immensely helpful to me , in making up my mind up about purchasing the E class He is a credit to your organation and it was a privileging doing business with Jamie
Very happy with ml350 purchased in April. Great price and lovely people to deal with. Jay sorted out a few minor things missing for the car, highly recommended, thank you Jay and staff, would definitely recommend and will return if looking for another Merc.
Cannot recommend these guys enough. Bought a R Class over the phone, didn't view, just took Jay and his team at their word. As always with used cars few little bits needed fixing and despite COVID, they sent all the parts and booked the car in ASAP covering the warranty time just in case. BRILL GUYS - you have the order for my next car when we need -WELL DONE
I had been looking for a good E350 but wanted a specific colour and trim, cavansite blue with beige leather interior and pan roof. This specification is not so common but I found the ideal car at Mercland with 18,000 miles on the clock. Travelled the 150 miles to see it and bought it on the spot. When I went back to pick it up the car was well prepared and looked a million dollars. Any small discrepancies ( chrome badge and handbook missing) were dealt with very swiftly. All in all, a great experience and I would recommend Mercland to anyone looking for a great value Merc. Harry D
Had a few Mercs in my time and always found to be reliable, so when i decided to change my car i searched on Autotrader and came across a very nice E Class 220 cdi, the colour i wanted and super low mileage, i read on and everything else was exactly what i was looking for, bearing in mind this was mid evening, i then noticed i could enter a queriey in respect of price and my part exchange, i completed the brief details and thought that was it, next minute there was a reply from "Jay" giving me exact details & figures that suited me, i agreed to the purchase, then thought i have not heard of these people, so done a few searches on the web and all the feedback looked good. Within a few days i was on my way to Nuneaton to collect my car i had not even seen only pictures on the web site, now bearing in mind we have the dreaded COVID things ain't that easy when buying a car, we exchanged paperwork, i was given my welcome pack with my six month warrantie, the car was brought round for me to inspect, it was quite obvious the car had been cleaned and polished for me, it was immaculate on the outside and inside was just the same, little dissapointed the fuel guage was on the red but hey i was on a garage forecourt with fuel pumps, got home and done my full inspection, tyres were like new, full 12 Months MOT, nothing been left, was beginning to think it was to good to be true, the following day i went round to a friends and we were both looking over the car as you do, from top to bottom. When i went to go the car would not turn over the battery was dead, had we left the doors open to long and flattend the battery??? i Contacted Mercland and explained the situation and said i would get some jump leads and get it going of which we did, got it home charged the battery and ordered myself a new battery, i contacted Mercland and explained what had occured, shortly after i got an E Mail from Jay who asked if he could send me a battery, i explained i had got one ordered and sent them a copy of the order, within two minutes i got a ping and Jay had sent me the total costs for this replacement battery, service ot what?? I really cant fault the service, it's no frills but with some great touches, just being valued as a customer and feeling that is really nice, and to find a service where the people are approachable, 10/10 for me all the way, i really do think i'm part of the "Mercland" family, Thank you Jay and to all your team.
I can't recommend Merc Land highly enough. Had a great experience on both occasions. Looking at the black Mercedes c220 d sport estate. The guys were friendly and helpful. The car was immaculate, fully serviced and MOT'd. I was confident from seeing their website to purchase. Well done Merc Land.
Welcome to Mercland, offering huge savings on used cars in Nuneaton, Warwickshire.
Why not take a look at our TV advert below.
Whilst we specialise in Mercedes-Benz, we hold an extensive range of second hand cars featuring all makes and models. Mercland can provide the right car at the right price.
With so much choice of second hand cars why go anywhere else? Get the best prices and widest choice on quality used cars in Nuneaton, contact us today.
Our Services include Used Vehicle Sales, Parts, MOT, Servicing, Finance, Paint Shop, Accessories and Part Exchange.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2007
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