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17 reviews from our car dealer reviews community
Leave a review for Mex Cars
Leave a review

17 reviews from our car dealer reviews community

Leave a review for Mex Cars
Leave a review
"Terrible "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car and 6 months later engine needed a complete rebuild costing nearly 3k - personally i would advise steering well clear of them

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"CARS ARE NOT SERVICED AND CHECKED"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Kia Venga from Mex Cars, Isleworth on Jan 13th 2024 and was shocked to discover when I got home that the oil was completely black and I could hear a noise when braking [which I had noticed on the test drive]. They told me it had been checked and serviced 2 weeks earlier and showed me the stamp in the logbook. I had to spend another £650 replacing 2 brake discs, 4 brake pads and a full service to change the oil, filters, etc etc. Do not trust this garage.

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+1 Found this review helpful
"£690"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have contacted this car dealer 2 times in different days,regarding a £690 car they did not contact me back maybe because is a very cheap car, they just ignore my request, my idea was to book a day to see the before I buy the car. In my point of view doesn't matter if is a poor client or a rich client money is money, but apparently this car dealer they don't care is the client has only money to buy a very cheap car. By the way I have seen this car on AA website. A vauxhall astra

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+2 Found this review helpful
"Don't believe what they say"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought Nissan Note two weeks ago and was informed that car was checked and serviced. There was a stamp in the book. Took it to my car mechanic to check it out and unfortunately he confirmed that service was not done. Had to change oil and filter. Had also to change the belt, all at my expense. Make sure you are not in this position, Check it properly.

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"Dissapointed, sad, heartbroken!"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a Nissan Note from Mexs cars just recently and within 2 days there were problems. Its now in a garage waiting to get repaired. I have been told that the timing chain has stretched despite the car having a low mileage. I feel terribly let down as I have 2 young children and wanted to buy a reliable and newish car for both work and family. The car is not fit for purpose when I purchased it. Its heart breaking to think that I have could have put my children at risk whilst driving on the motorway. I notified Mexs cars of my concerns and no one has bothered to contact me. Why has this happened to me?

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+3 Found this review helpful
"Scam!!!! Do not use this dealership"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from this garage and after checks found out the car had been in a previous accident, there was an issue with the airbag, AC, chassis etc. Basically sold me a lemon and they refused to do anything about it. Had to bear the loss. Do not be deceived by their nice and friendly nature when you meet them in person.

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+3 Found this review helpful
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"Honda Civic Tourer"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a White HONDA Civic Tourer diesel 1.6 from Mec Cars Ltd, Isleworth/London, all in all, very pleased with the car. Traded my other car in for a good price. The staff where very helpful and handled & helped with the key areas. Car had all the paper work / books and wheel lock. How did i find this dealership - The company had found a very RARE car which had been sourced Via Honda. With full service history. And had been advertised on Exchange&Mart website. Excellent.

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+2 Found this review helpful
"Fiat Punto 1368cc "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent car excellent condition. Came fully serviced with MOT. 72/73k on the clock. For a year 12 plate car couldnt wished for a better deal ! AA had checked it out and endorset the sale.These guys know what they're doing when it comes to cars,get yours ftom here.Whatever it is,you'll get a good deal ! 5 stars

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+2 Found this review helpful
"10 months later no car ! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought what I thought was a decent VW Eos on 2 may last year . Had a very early battery problem where they had put a battery for a car half the size in place . Then frequent coolant leaks and an EPS problem Then on 20 January it overheated and blew up on the M 1 which was extremely frightening and more dangerous. My debit card company has approached them and of course “they have no record of the sale “ I do ,however and will be taking this further. An out and out bunch of gangsters .. I must have been mad to give them the time of day .. and it’s not over yet ..

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+5 Found this review helpful

paul bellil from Mex Cars in response to 10 months later no car !

we are sorry to hear about experience At the point of the sale the car was in a good working order and with warranty we never heard anything from you for 10 (ten) months also we never heard anything from your debit card company so we presume that everything was fine so please there no need to call us bunch of gangsters .. and threatening and abusive do call us if you want to discuss the matter thank you

Tony Bassey in response to 10 months later no car !

I was thinking o fbuying a used car from them but after reading these awful reviews I will not be going to Max thanks for these reviews.

"I don't deserve Customer Service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I sent a polite message about a car I was really interested in on their ebay showroom I asked if I could get delivery to my place which is an hour from them. I was sent a blunt one line email quoting £390 on top of the car price, I said I had cheaper quotes elsewhere and then I received an email back telling me to go elsewhere and that "People like me don't deserve Customer Service" haha. Someone needs a lesson in Sales and Customer Service! By the look of other reviews I had a narrow escape anyway! Gosh.

paul bellil from Mex Cars in response to I don't deserve Customer Service

We take these matters very seriously, unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. The review is false, misleading, deceptive, inaccurate, incorrect or unreliable also was written by Anonymous

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Dealership Information

Mex Cars is an Independent dealership that is based in Isleworth. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
17 reviews2.4 out of 5 stars — Rated Poor
Excellent
5
Very Good
0
Average
1
Poor
5
Terrible
6

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  • Contact Information

    Address

    Mex Cars
    Rear or Of 497 London Road
    Isleworth
    Greater London
    TW7 4DA

    Get in touch

    020 7998 3379
    http://www.mexcars.co.uk

    Opening times

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    Dealership Statistics

    29%
    Would recommend this dealer to family and friends
    11%
    Percent of reviews responded to by this dealer

    Additional Information About Mex Cars

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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