STAY AWAY FROM MIDLANDS TRADE CENTRE. I Have had a very bad experience with this company. The advert placed was very attractive and the salesman convinced me to pay a deposit to, which I did for a Vauxhall Zafira. Once I got there the car was in a mess. Two tyres were clearly bold. The car wouldn't start and needed a battery boost. The mileage was 5k more than stated on the ad. As I had travelled over 80 miles to get there, I still thought I would test drive it. And then was shocked to hear from the rude member of staff that he will only give a test drive if im definitely buying it. I couldn't believe what I was hearing and demanded I should be able to test drive it before I decide to proceed. He kept talking over me and saying sorry that's the policy. I thought this was absolutely ridiculous. At this stage I decided im not proceeding the sale as car was not as described and I just lost trust in there eager to make me buy it, so I demanded a deposit refund. To which I was refused and told they will get back to me. By now I just had enough and wanted to get out of there before I lost my temper and smacked him in the mouth. After this despite my phone calls to them to refund my deposit I still haven't received and now will be taking the matter to trading standards.
Mr Abid from Midlands Trade Centre Ltd in response to Mark Knight
Thanks for review. We offer test drives to all customers and there is no reason why a test drive will not be offered if you had paid a deposit. Test drive is the customers right. You might be confused with the garage nearby as there 3 nearby garages. We welcome test drives and independent inspections in order that the customer is satisfied.
Extremely rude staff. There was a crack in the wind-shield, which wasn't on the advertisement. When I asked for the price to be reduced because of that he told me to split the cost with my insurance company, which is a joke. When I said I can't drive a car with a cracked wind-shield because if I get pulled over I'll get in trouble he said that I'm not used to English law because I have a foreign accent. In my 15 years of living in the UK I have never heard anything like this. I wouldn't take a car from them if it was free after the way they treated and spoke to me.
Reviewer has confirmed their email address
Mr Abid from Midlands Trade Centre Ltd in response to Daniel
Thanks for review. Any issues with sales staff it is recommended that the customer speaks to the director in order for matters like this not to happen. Staff training can only work if director is made of situation instantly.
Midlands Trade Centre Ltd is an Independent dealership that is based in Birmingham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Midlands Trade Centre Ltd
1198 Coventry Road
Birmingham
West Midlands
B25 8DA
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