Bought a car just over 3 months ago from Mike Neal Trade Outlet, it's been back over 4 times and to 2 other garages also, turbo went, oil pump went, turbo pipes went, brakes front and back went, absolute cowboy jokers, and they never answer their phone! i'm actively pursuing them through my solicitor.

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Bought cat 3 weeks later catalytic converter needed replaced, service and M.O.T, done on buying Customer service appalling.

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PLEASE DO NOT WASTE YOUR MONEY ON MIKE NEAL absolutely terrible. They take your money give you false information and refuse to give your money back at the moment ive raised a dispute with my credit card company to try and get £200 back which was a deposit for a car if they dont succeed its going to have to go to the small claims court. They have sold the vehicle that i put a £200 deposit on and will not give me my money back. They have no landline telephone number for contacting the garages and trying to get them to answer mobiles (which they have a few different numbers) is terrible. they gave me false information with regards to buying the car for which was going to be half cash and half finance. Their telephone manner is appauling when you finally do get to speak to one of the bosses. They will not send you any paperwork through the post which i have requested on numerous occasions (receipt and terms and conditions). They also keep changing their company name. PLEASE DO NOT WASTE YOUR MONEY ON THIS GARAGE.

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PLEASE PLEASE PLEASE DO NOT WASTE YOUR MONEY BUYING FROM HERE!!!! My wife recently bought a Kia Carens from Mike Neal in Castleford, Advertised with dvd players in headrests, guess wot no dvd in the head rests but hey ho these thing happen as they said they just put the car description on from autotrader. On the test drive I noticed that the brake pedal had a lot of travel on it and also a slight vibration under braking, I mentioned this to the guy who said "don't worry it will all get sorted out", great no problem I thought. My wife paid full price for the car in order to get 12 months mot and 3 months full warranty as agreed. The problems with the brakes had not been sorted so I took it to an independant garage for checking, diagnosis? brakes sticking on on drivers side worn discs on both front and back. Upon checking the previous mot's I noticed that this had been an advisory on the last 2 tests but guess wot not a mention on this one- possible dodgy mot? upon ringing Mike neal to enquire when this fault could be rectified under the warranty we were told in no uncertain terms that it was the braking system and "we don't cover that under warranty it's down to you" Anyway after some arguing back and forth we are taking it to an independent garage for the work to be done basically because we don't trust Mike Neal to do the job!! This firm is happy to promise you anything to get your money but when you need anything from them the warranty ( and anything else I presume) is not worth the paper it is written on!!!!!! PLEASE PLEASE PLEASE DO NOT BUY A VEHICLE FROM THIS DEALER Happy to take your money but aftersales service ....... whats that????

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I bought a car from this dealer at the start of the year, I never dealt with Mr Neal, to be fair the young lad was very helpful and polite! And that's where it ends in afraid. My car came with a fresh MOT which was an absolute joke, handbrake doesn't work and I've replaced a propshaft, 12 bushes, two front flexi brake hoses, cv boot and the fuel filter head! I'm a little disappointed as I have two young daughters and this company couldn't give a damn. It's all sorted now and a real mot has been put on it! I didn't even contact him re warranty because he clearly doesn't care. Oh and I serviced it myself, all filters were old and dirty so yet another lie...... It's a fantastic car now!!!!

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Be-aware of this seller. Put a down a deposit and was told car comes with full service and 3 Months Warranty. After a few weeks car failed to start and after contacting Mike was told it was not under warranty. I also noticed the oil was black , Car had not been serviced. These people would not speak to me denying all knowledge so I wrote letters but no response now have a ccj out and will see what happens. Avoid them at all costs they are so dishonest and once they take your money they don't want to know.

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WATCH OUT FOR THIS DEALER, DON'T BE TAKEN IN BY MIKE NEIL'S LIES!!!!! My daughter found a car at Mike Neil in Pontefract. Car was tidy enough, and bought on the understanding that it would be serviced, MOT'd and had a six month warranty. To be fair the a couple of they employees they were helpful, promised to fix a couple of minor cosmetic issues with the vehicle, which they did. When it came to collecting the vehicle, I checked the oil, to find that it hadn't been changed as it was still black,( I had previously noted that it hadn't been serviced in the previous 2 years) I asked why, Mike Neil himself jumped up from his desk and started shouting at me. I mentioned the oil was still black, he tried to tell me it was because it was a diesel car (for those of you who don't know, oil is clear when its changed, especially halfway up the dipstick) I asked him not to insult my intelligence, explaining A) I work in the trade, dealing with trucks and oil samples & B) after reading how bad their reputation was, I felt I had to check. Mike Neil, in his full & very, very arrogant glory tried to tell me all his reviews were verified and 100% (correct, if you believe Autotrader) and that any others on the internet were written by people who were jealous because they see him driving around in a Bentley!!!! He then proceeded to start ripping up £20 notes and throwing them in the bin, asking what possible reason did he have not to service a car??? I told him HE WASN'T IMPRESSING ME WITH HIS GESTURES OR THE SIZE OF THE CAR HE DRIVES! He did then return to his desk and shrugged his shoulders, saying deduct the price of the oil from the bill, which I did. If I hadn't been so angry at this point, I would have been quicker off the mark and taken his torn up £100 out of the bin, which would have helped with the cost a the rest of the service items that needed doing. After this, I also put the car through another MOT, just to make sure it was legitimate. I'm laughing about it now, but BEWARE, MIKE NEIL IS A LYING, ARROGANT CHEAPSKATE. If he promises a service CHECK YOUR OIL BEFORE YOU HAND OVER YOUR CASH! Better still, if you have a credit card, pay for it on that, at least the credit card company will also help you if you have a problem.

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Bought a car from Mike neil and I thought I was getting a good service and boy was I wrong. When we picked the car up it was fine the a couple of days later the oil light came and I rung the so called transport manager lmao and he said bring it to us and we will sort it true to his word I took it back and he did sort it. And left happy. A couple of weeks later the engine management light came on and wouldn't start so I took it to my local garage and got them to check it on the scanner and it came up with egr valve so once a gain a rung mike neil transport manager and he said that would sort it which was good so I asked if they was going to get it recovered and I had to stand the cost to get it to them which was over 1 1/2 drive away so I said I shouldn't have to do that because it's still in its warranty. He said no I have to pay so I said okay ill get it there and will you be fitting a new part OH NO WE WILL BE PUTTING A SECOND HAND PART ON WHAT SORT OF GARAGE FITS SECOND HAND PARTS UNDER WARRANTY. He also said he would post the egr valve to my local garage and 2 weeks later no show on the part so i have had the garage put a new part on ( brand new from audi) I can honestly say stay well clear there after car is shocking . And to top it off when it was at my local garage the discs were that bad one was cracked and my wife and children use this car and it could of been alot worse so when it was moted it must of been a blind man doing it so they must fug there cars through a mot I will be reporting the mot station. Because since having it checked out the discs and pads all round are knackered and sombody has put a screw in the bleed pipe for the coolent the clutch will need replacing because the cable has been adjusted with a couple of washers........

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