Jansons Retail LTD/ Jansons Cars. Although this is registered in his partners name, Micheal Stephen Neal or Mike Neal runs, manages and represents this business. Purchased a car from the above company in April 2023. Initially good impressions of the business, nice enough to deal with on test drive etc. The car was faulty, and it showed up straight away after collection. Mike refused straight away to diagnose or rectify any issues. The car needed a full gearbox refurbishment, and with the business refusing to resolve it as they should, I submitted a claim against them in the County Court. Mike was difficult throughout, playing for time throughout the court process. At a hearing the judge awarded against Mike and Jansons Retail LTD, and they could not believe the stance taken by the business, and found they upheld no responsibility under the Consumer Rights Act. I was awarded full costs to repair the vehicle, any costs incurred and full court fees. This was eventually settled 2 hours before the deadline by Jansons Retail LTD, after trying and failing to appeal the CCJ with an application to the court that was denied instantly by the court. I believe the cars are from auctions, so you may get lucky and your car be fine, but if you get a faulty car, expect no warranty, and your statutory rights will not be upheld by this company. I’d recommend checking the service book before purchase, I suspect Mike will get frustrated if you ask this, but you will likely find faked service stamps by unknown garages, this way he can sell the cars as FSH. If you do get scammed by this seller, do not be put off by his confidence or intimidated by him, he can talk the talk, but the law is on your side. He will likely say he will defend his business with Lawgistics Law firm, he will not. Stick it out with the County Court through the small claims process, log it with citizens advice, log it with ActionFruad. Citizens Advice are well aware of this individual, and have received over 24 complaints against him. I am in no way able to give legal advice, but I can certainly share my experience and advice to a person who wants to take action against this business, email me at caineb25@gmail.com.

Went to view a car. Arranged 1 werk prior about the car. Mike is very condasending. Didn't allowed a test drive on 25k car. He then proceeds to say he won't sell it to be as I questioned his integrity. Then messages me a few days later trying to sell me the car again . Crazy old man .

Mike Neal Trade Outlet took the deposit without seeing the car, and when I've changed my mind he didn't gave me my money back!

Mike Neal Trade Outlet is an honest dealership. Recommended.

Bought a Range Rover from him, it wouldnt even reverse up a small kerb and he thinks this is normal !!!!!!! He tryed it with another of his range rovers and that was the same! Gearboxes are on there way out hence why theyre at auctions where he buys them from!!!!! He wont give you your money back even within the 30 day period, absolute con man avoid at all cost and save your self huge repair bills!!!!!

Recently purchased a Range Rover from mike Neal cars trade outlet and wish I'd had listened to these reviews ! Told me the car had full service history and was waiting for the service book to come in and would send on but I've received the book and it's part service history and not been serviced in over 4 years and 40,000 miles , so I've ended up spending £640 for it to get major service , Also said it has 2 keys and 1 fell apart when I got home and checked it infact it didn't even work ! Wouldn't answer his phone and total lies told ! Avoid like everyone else says ! I believe the autotrader reviews are fake and done by them selves !

Bought a car just over 3 months ago from Mike Neal Trade Outlet, it's been back over 4 times and to 2 other garages also, turbo went, oil pump went, turbo pipes went, brakes front and back went, absolute cowboy jokers, and they never answer their phone! i'm actively pursuing them through my solicitor.

Bought cat 3 weeks later catalytic converter needed replaced, service and M.O.T, done on buying Customer service appalling.