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I needed a van for work quickly, and these guys came through for me. Found exactly what I needed, and I drove away the same day. The customer service was excellent and would recommend to anyone.
Very helpful and great service I recommend them to all my friends and family when ever they are looking for a new car.
Reviewer has confirmed their email address
Best car garage i have ever been to, the office is a nice clean building and really inviting. I looked over all of the cars they had in stock as i was not sure what i really wanted but needed something bigger. All of the cars i asked about had great service history and were really clean . I finally settled on a car which they are very helpful and spent lots of time with me. The finance company they used gave me a great deal and were very quick and i was able to pick the car up the following day after moto tom had complected and full PDI and service along with a fresh MOT. They have been amazing and have been back since with my father in-law and he has also brought a car aswel. Will be back when i fancy a change.
Reviewer has confirmed their email address
I bought a van from Mototom two weeks ago. I have had fumes coming into the cab from the time I drove it away. This has caused me to become very drowsy at the wheel. This problem turns out to be faulty fuel injectors.I put a tank full of diesel in and this spilled out all over the garage forecourt - thank goodness it wasn’t petrol as their could have been an explosion. The fuel filter was held on by a cable tidy. AA were called out and they temporarily fixed the problem. Bracket threads non- existent. No boot cover on starter motor live connector. M.O.T. did not advise on problems which I have now found due to taking van to local garage to be fixed. Lies from the office representatives from start to finish. The warranty given is not worth the paper it is written on. Now left with a £3000 bill to fix all problems that are wrong with the vehicle. Be very aware when buying from here - get AA/RAC to check vehicle over before handing over any money. This case is on going and will update further as we progress.
Reviewer has confirmed their email address
Tom from Mototom Cars in response to Van dangerous
Mototom representative Reply to anonymous review This gentleman came to us to buy a 100,000 mile Jaguar XF As part of the deal we serviced and mot the car to which we use third party garages The customer had stated from the start of his desk with us that he is awaiting his delivery of a new Tesla and this will only be a stop gap We agreed £300 discount due to the tyres not being a top brand and only being a budget tyre however passing a mot The first problem the customer had we arrange for him to have the wheel balancing carried out free of charge This unfortunately did not solve the problem and we had to get the car back to the garage and found out the budget new tyres that where fitted where out of shape to which we agreed to change for him again free of charge The next problem was a immobiliser fault to which we changed the key battery again free of charge and there where no faults present ( this car had keyless entry and requires a working key battery ) Within the next few weeks the customer rang and said the coolant was leaking to which we said saves you coming over to us again please get the car diagnosed to which the customer did and we agreed to pay the charge for this again The garage sent us a invoice to say there was a coolant leak but they didn’t know where from. At this point we offered the customer a full refund to which he stated to one of our staff funny enough his Tesla was ready and we offered him a refund. With in this period we always kept in contact and tried to resolve any issue and in the end gave the customer a full refund It’s a shame the out of the 40-50 cars and vans we sell in and around every month that we only the bad experience get the time to be documented. 1 bad review a month means there was 49 potentially very happy customers
Great service Would definitely recommend thank you!
Reviewer has confirmed their email address
I have recently bought an 11 plate focus which had a few minor issues like most cars, these were noted, dealt with swiftly and i have had no problems since, i absolutely love the car and would highly recommend these guys to everyone, thanks very much guys!
Reviewer has confirmed their email address
Very helpful and great service I recommend them to all my friends and family when ever they are looking for a new car.
After buying a lower priced vehicle due to ulez the team have helped me through the whole process understanding this is not a new vehicle Very happy
Avoid at all costs Bought a van from them 3 weeks ago and i have had nothing but problems with it. Only had the van 3 days after buying it then it went back to them for a leak above the windscreen and issues with it starting. They had it for over a week but the day i got it back after being told both issues were sorted it was back down there as the leak was still happening. Another 4 days they had the van to what can only be described as a bodge job to stop the leak, local body shop i took it to today said its the worst repair hes ever seen. Now having issues with the van starting again. Considering legal action as they have told me they will not issue a refund. Avoid this company at all cost!
mototom in response to Avoid this company at all costs
Hi To answer the questions on this complaint we have seen this different, the vehicle was a category repaired vehicle which you knew at point of sale and as we didn’t repair this you and your friend looked around the van and with us come to the agreement it had roof damage, you was happy with this and bought this van you came back with a small leak which you said was the windscreen, which we got looked at and re sealed, then you again had this same issues which when we looked at and diagnosed we resolved this as this was the roof which was a small crack, you told us to hold onto the van for nearly a week as you already hired a van the van was ready after 48hrs, you did tell us about it cutting out which we used the van for over 50 miles and no fault was there and we had This read on a diagnostic machine which found 0 faults. we never had a report on a starting issue, we have tried to call you however we believe you have blocked us. Please call us to discuss the starting issue
Scott Mason in response to Avoid this company at all costs
I was aware the vehicle had been in an accident and the roof had been damaged but as per your advert it had been fully repaired. We looked at it and was satified with the repwir but obviously we didnt water test it at the poibt of insoection. When i brought the vehicle down to you the first time i told you it was leaking by the windscreen its not my job to determine where its leaking from. I also told you i had problems with it not starting you said that was down to a loose connection and had been sorted. I now know it is due to the battery not bring the correct size for the vehicle! When i brought the vehicle back down for the second time that was on a thursday the vehicle wasnt ready until the following Wednesday morning, how is that 48 hours?? You number has not been blocked so i dont know why you are claiming that.
Brought a lovely S class from these chaps. The was immaculate. Dealt with a chap called Chris who has great knowledge and made the process easy. Came with 12 months MOT and 6 Months warranty.
Quality Used Cars & A Professional Service
Welcome to Moto Tom, unbeatable deals on used cars in Hemel Hempstead, Hertfordshire.
For fantastic offers and great choice, Moto Tom is your number one second hand car dealer. Based in Hemel Hempstead, Moto Tom pride themselves on offering a fantastic range of cars to suit every need. Don't delay visit us, and get the best prices on quality used cars in Hemel Hempstead.
We work closely with a number of finance specialists to offer affordable terms that are able to tailor great rate finance package that are perfect for your budget.
Feel free to give us a call today on 07729 307349 and we will be more than happy to help you find your perfect car with us.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
Mototom Cars
Unit 7 Shafford Knoll Farm
Lower Road
Hemel Hempstead
Hertfordshire
HP3 8RT
Mon | 09:00 - 17.:30 |
Tue | 09:00 - 17.:30 |
Wed | 09:00 - 17.:30 |
Thu | 09:00 - 17.:30 |
Fri | 09:00 - 17.:30 |
Sat | 09:00 - 17.:30 |
Sun | 10:00 - 16:00 |
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