Motor 4U Ltd reviews, Croydon
22% Reviews
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72% Recommend
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18 reviews from our car dealer reviews community
Leave a review for Motor 4U Ltd

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18 reviews from our car dealer reviews community

Leave a review for Motor 4U Ltd
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"!!! STAY AWAY!!! "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

I contacted motor 4u to enquire about BMW 750I. Spoke to seller and they told me that car is in perfect condition 1 owner, full service history etc. The last service stamp was in 2012, The car had few warnings on dashboard like PDC failed, recharge battery and air bag. The front windscreen had no sealing, there was just black tape, handbrake button was damaged not active. Dents and scratches all over the car. Rear lamp cracked. When opened bonnet there was oil leaking from 3 different places!!! The car was ready for SCRAP YARD not for sale. Stay away from this place. This is definitely not a RAC approved place.

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+0 Found this review helpful

Sheik from Motor 4U Ltd in response to !!! STAY AWAY!!!

Unreal, we never described this car as superb , it was a 2005 150k part exchange on a new 760li , we sell these part exchange as clearance vehicles and it is up to the customer to thoroughly examine the vehicle as they are not our retail stock. We are not a rac approved garage but a AA one , I doubt this person even viewed this vehicle.

"Great service and price"
5 out of 5 stars See
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Purchased a Range Rover sport from the guys at motor 4 u yesterday, initially left a deposit on Wednesday and collected . I drove from Liverpool and from start to finish the team was excellent all the way through , communication and transparency. Great car great price and a great service , thank you all keep up the hard work , busy busy showroom.

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+7 Found this review helpful
"Excellent deal and service"
4.8 out of 5 stars See
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On Monday I drove to to Croydon (144 miles) to purchase an Outlander Phev from Motor 4U Ltd based on photo's and phone conversations. I was not disappointed, excellent price and an excellent service. My only minor complaint was the car was dusty with a few marks on the rear seats. However, as soon as I remarked on it the car was taken to the side and valeted whilst I completed the paperwork. The staff were courteous and thoughtful, providing me with refreshment after my journey whilst we did the deal. After reading the reviews I was initially dubious, however, if you do your homework and know what you want and the prices around then you know that the vehicles are priced realistically. I did my homework and therefore after an initial query regarding the possibility of wiggle room on the price I had no problem paying the asking price, I knew I was getting a bargain having researched this vehicle for 4 months. My px was exactly what the dealer quoted me when I got them to look. My advice don't expect a garage to give you a px price based on private sale prices. From experience (i change my car every 3 years) when a garage gives you a high px they are pricing the vehicle you are buying at the high end generally. Good luck car hunters and don't be put off by the negative comments. I have already recommended this garage to 2 other people and I will use them again in 3 years time if they have what i want.

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+8 Found this review helpful
"Outstanding"
5 out of 5 stars See
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Very helpful brilliant service Would highly recommend Mot This family run bussness My car is outstanding with extras thrown in 👌👌

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+7 Found this review helpful
"Bit insulted "
2 out of 5 stars See
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I rang up on a Tuesday to say I liked to view a Range Rover evoque for my wife wanted to px a car and was told would be about £7k px on the book which was lower then told I would get about £8.5k as they would need to see the car. I then took the Range Rover for a test drive and was happy to do a deal and then was offered £6k for my px what an insult no communication with staff only the boss locked in the office calling the shots. Shame as went and spent my £25k elsewhere. Ps traveled for miles to see Motor 4U.

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+3 Found this review helpful

Sheik hassan from Motor 4U Ltd in response to Bit insulted

I am sorry you were not happy with your part exchange valuation, we work on very small margins and that is why we always state a price depending on viewing and test drive , unfortunately your BMW was only worth £6000 which is all we were offered from other dealers . As to the boss locked in the office and max not being attentive , you and your wife went on a long test drive (on your own ) max looked after both of you very well , we at motor 4 u pride ourselves on customer satisfaction , i (the boss calling the shots ) was only there to help guide max and was not locked in my office calling the shots . I am glad you found a new car and a deal you were happy with. Some dealers have a higher mark up and therefore can be unrealistic with their part exchange allowances. We however give a honest price to change which is totally transparent .

Nigel Botelho in response to Bit insulted

I didn't say the staff was unhelpful however even after the test drive we felt you didn't bother want to do a deal even though the car you was selling had damage on it seems you want it both ways to make money looking at your rewiews glad I didn't buy picked up a nicer one lower mileage and got a decent px Aswell. Looks like there are better dealers around.

"Rich"
3.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Overall the service was good, the staff were attentive and so far the car appears to remain in good working order. My only complaint is that I was told my warranty includes wear and tear of parts, but when I got home and read the small print this only applies to vehicles with less than

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+5 Found this review helpful
"Taking you to court"
1 out of 5 stars See
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Purchased a fiesta from Motor 4U Ltd. Told them I am disabled single mum and I need a reliable car to get about as cannot even do my shopping without a car. Within two days u started having problems. Every time they said it will be covered by the warranty. Phone the warranty people - no it is not covered. After being in the car business for over 6 years you would think they would know what is or is not covered! Left with a car that is not fit for purpose so taking them to the small claims court. They have lied on the court papers over and over. Don't worry it will be proved you lied! Do not under any circumstances trust these guys they will take your money and do nothing except laugh at you if anything does go wrong with the car. Say what you like but I know you have lied big time!!!!

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+4 Found this review helpful

Sheik hassan from Motor 4U Ltd in response to Taking you to court

Please be honest when leaving a bad review , you purchased a car from us for £700 we would not sell you the car because we do not retail part exchanges but your neighbour brought you down and said you were desperate , once sold we included a AA warranty with all the paperwork stating what is and is not covered . After 3 Months the mot was due and we prepared it (at our cost) for that and it passed with no issues. As a single parent we understood you needed help, however after that the gearbox started playing up we advised you to go through the warranty and you refused , I understand your frustration but the car was purchased sold as seen and anything at that price always is , we have tried our hardest to help in any way but cannot see how this is our issue ,

John Thomas in response to Taking you to court

Hello can I just say if the "dealer" knows anything about selling cars they would know it's illegal to sell a car "sold as seen".

Raj in response to Taking you to court

Hi, I am a car dealer myself. Having just read this review, I am quite shocked. Not with the dealer but the customer. She has clearly bought a cheap old car. The consumer rights act quite clearly states the car must be of "satisfactory quality" but does take into account age, mileage and price. If you buy a car for a few hundred pounds which, when new, was a few thousand pounds then surely you can not expect it to perform like a new car! Its needless to say that it will require ongoing maintenance and parts/components will fail due to age - remember nothing lasts forever! However, if the fault was present at the time of sale then that's a difference story. In this instance the fact the customer had it for 3 months goes a long way in saying that the chances of the gearbox being faulty at time of sale is minimal - it happened in her course of ownership which will be a result of wear and tear. To sum up: This lady has paid £700 for a car. At that price the fact the engine starts is a bonus! Should she expect higher reliability she should spend a reasonable amount of money and obtain a newer car. The only fault of the dealer here is selling a cheap car that they would have been putting in auction and I bet I wish they did just that! Whenever I read reviews like this, I get infuriated. It's reviews like this that gives us all a bad name. I wish some customers would be realistic of their expectations of a used car!

"Zafar"
5 out of 5 stars See
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Motor4u is the place to buy your next car. Top people, just ask for Stella, she is a super lady.

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"donna page"
5 out of 5 stars See
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I have since purchased my second car from this family run dealership my overall experience was superb. Motor 4U on both occasions gave me a very fair price for my trade in I would highly recommend them to others and would definitely consider them on other occasions when purchasing my next car . The owner and his two very polite and helpful sons treat you with respect and will help in any way they can. Donna Page.

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"motor4u surrey"
5 out of 5 stars See
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My experience with Motor 4 U was a good one, there was a minor fault with the car which required a part to be ordered, they kept me informed regarding time frames and got it all sorted in the end.

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+6 Found this review helpful

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Dealership Information

Motor 4U Ltd are a family run independent used car dealership based in Croyden, Surrey. Over 100 vehicles from a wide range of makes and models are currently in stock. This dealership offers numerous services on site including car sourcing, finance, warranty options and part exchanges. A selection of number plates are also available. This dealership are open for business 7 days a week.

Car Dealer Reviews would love to hear from any previous customers of Motor 4U, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
18 reviews4 out of 5 stars — Rated Very Good
Excellent
13
Very Good
1
Average
0
Poor
1
Terrible
3

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Contact Information

Address

Motor 4U Ltd
Stafford Road
Croydon
Surrey
CR0 4NH

Get in touch

0208 681 5681
http://www.vwgolfgti.com

Opening times

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Dealership Statistics

72%
Would recommend this dealer to family and friends
83%
Thought the dealer was knowledgeable and helpful
76%
Thought issues were resolved quickly and easily
22%
Percent of reviews responded to by this dealer

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Additional Information About Motor 4U Ltd

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