31st January 201 I am writing with a very strong complaint at the service which I have received from the staff at Hessle Motor Depot. I wished to see and indeed I purchased the car, a Volkswagen Touran 1.9 STDI 105 from your Hessle Motor Depot. The car was at the time located at the Nottingham Motor Deopot. So I paid a deposit of £250.00 on 11th December 2015. I also paid £69.00 which was called a Site Transfer fee in order to view this car at the Hessle Motor Depot. On the 22nd January 2016 I viewed the car and told the staff member that I would like to purchase it. It was explained to me by Luke Sidaway who I understand is a Customer Service Representative, that the car needed an M.O.T. and a complete valet. At that point I showed Luke everything which was dirty and needed cleaning and also everything which needed replacing. He promised me that everything I had pointed out would be in a perfect condition before it was released to me. I paid £199.00 for all of this to be done. It was called the 'On the Road Package'. I was told it would be ready for me on 28th January 2016. On 28th January 2016 I received a phone call telling me my Volkswagen car was ready to be picked up. I drove to Hessle Motor Depot to collect my car. I found to my total disappointment that it was absolutely filthy inside. It also had no carpet at the front passenger side. I had paid a full £6,998.00 for this car in cash. I complained and asked to see the Manager. He came and told me that he wanted me to leave the Volkswagen car now, so that it could be completed. I explained I couldn't do that as I had to go now to pick my son up from school. So he suggested that I leave it until the next day for it to be completed. Again I explained that I had cancelled the insurance on my Honda Civic car to end at midnight on 28th January 2016, as I had been told the Volkswagen car was ready for collection. I also explained that I needed a car as I work nights at Burberry in Castleford. I asked for a discount (as I had paid £199.00) minus a probable £45.00 for an M.O.T. which leave £150.00 for the non cleaning. But he refused. I mentioned to him that I had paid cash and usually when someone pays cash they receive a discount off the original price of a car. He dismissed me in a very casual way saying "Definitely not, I don't like cash customers. So I cannot help you then." I realise that is because you get financial compensation for referring customers to some Financial Institutions. The customer service is appalling and it leaves a lot to be desired. I have lost all trust in the Company and in the staff at Motor Depot. How do I know that the M.O.T. was genuine and that any mechanical work was up to the standard expected. I am disappointed in the service that I never received. DO NOT USE THEM. BUY A CAR FROM REPUTABLE DEALERS. THEIR AFTER SERVICE IS UNBELIEVABLY ROTTEN. THEY DON'T CARE ABOUT THERI CUSTOMERS ONCE THEY HAVE SOLD YOU A CAR. Malgorzata Szpaczynska

Steer well clear sold me a faulty car were unwilling to put it right rude staff google them motor depot trading standards if you dont believe me